Hessam Bavafa has been promoted to Full Professor at the Wisconsin School of Business!!! 🎉🎉🎉 His promotion takes effect this August. Hessam’s research advances how healthcare delivery systems are designed and managed — showing, for example, that fatigue doesn’t just slow healthcare workers down but fundamentally reshapes performance variability, that telemedicine and e-visits change care delivery in ways that go beyond simple substitution, and that quality regulations can create spillover effects well beyond their intended targets. His work combines econometric analysis, large-scale field data, and stochastic modeling to produce insights that matter for both theory and practice. He is a prolific contributor to the top journals in operations management, and his work has received numerous awards, including the Management Science Best Paper Award in Operations Management, the POMS Best Paper Award in Healthcare Operations Management, and the Jack Meredith Best Paper Award from the Journal of Operations Management. Check out his work! https://lnkd.in/gQYRkdJX Hessam is also a tremendous teacher and citizen of the department, school, and profession. He has taught core Business Analytics (GB306) to over 5,000 undergraduates since helping launch it in 2015. His editorial leadership includes serving as Department Editor for Decision Sciences as well as Associate/Senior Editor for Management Science, Manufacturing & Service Operations Management, Production & Operations Management, and Health Care Management Science. He led a comprehensive redesign of our PhD program, and serves as a moderator for the Creative Destruction Lab's Health & Wellness stream, working with seed-stage healthcare startups. Well-deserved, Hessam — congratulations! 👏
Operations and Information Management Department | Wisconsin School of Business
Higher Education
Madison, Wisconsin 130 followers
Operations and Information Management Department, Wisconsin School of Business, University of Wisconsin-Madison
About us
The Operations and Information Management Department at the Wisconsin School of Business, University of Wisconsin-Madison
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https://business.wisc.edu/faculty-research/operations-information-management/
External link for Operations and Information Management Department | Wisconsin School of Business
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- Higher Education
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- 11-50 employees
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- Madison, Wisconsin
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- Nonprofit
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975 University Ave
Madison, Wisconsin 53706, US
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Operations and Information Management Department | Wisconsin School of Business reposted this
I really enjoyed attending Textiles Recycling Expo USA in the past two days. This was the first dedicated conference/exposition on textile recycling in North America, and I met people at every link of the circular textile supply chain (a SCM Professor's dream 😄 ). It was inspiring to see suppliers and organizations from across the world---German innovator of recycling bins, Belgium wool farms, Chinese supplier of AI-driven sorting machines, US producer of recycled polyester, charity organizations, collectors and sorters---coming together to solve one problem. Upcoming regulation (e.g., SP707 in California) was a big topic, as well as the need for viable business models, coordination, and credible market signals. I was impressed by the recycling technology advancements, but also heard concerns about deteriorating quality of secondhand clothing from collectors, and about whether improving recycling can really address the root cause of textile waste: overproduction and overconsumption. It is a complex, uphill battle, but we have to start now. This was my first trade conference, and I learned so much. To top it off, the swag is way cooler than what we get at academic conferences 😜 . Look at my bag made out of recycled jean fabric!
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Operations and Information Management Department | Wisconsin School of Business reposted this
Growing a multi-sided platform is never straightforward—it faces the classic chicken-and-egg problem: users won’t join without value on the other side, and that value doesn’t exist until users arrive. How can platforms break this deadlock and create a self-reinforcing virtuous cycle? Thank you Joost Rietveld and the Platform Papers blog for featuring my platform strategy paper with Raveesh Mayya, published at Information Systems Research - An INFORMS Journal. #Wisconsin School of Business #NYU Stern School of Business #Grubhub #DoorDash #UberEat
Associate Professor at UCL • Expert in digital platforms and video games • Platform Papers
Did you know? Back in 2019, #fooddelivery platform #GrubHub added 150,000 #restaurants to its platform. That might not sound all that surprising until you realize that these restaurants never signed up to be listed on GrubHub, that most of them had no prior knowledge of being added to the #platform, and that these resaurants paid zero #commissionfees for business generated through the platform! In the latest PlatformPapers blog, Raveesh Mayya and Zhuoxin (Allen) Li document this counterintuitive platform #strategy and how it affected partnered and non-partnered restaurants as well as the platform itself. They also argue that #California might have erred by banning this practice under the guise of protecting independent, non-chain restaurants. A fascinating read: https://lnkd.in/e5qxa4hK Platform Papers is a #blog about #platformcompetition and #BigTech. Entries are written by prominent scholars based on their research.
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The OIM group had a wonderful time presenting talks and serving on a panel at the Ground Truth AI Summit hosted by the AI Hub for Business of the Wisconsin School of Business. Prof. Jordan Tong's talk features how to design AI systems for human collaboration; Prof. Min-Seok Pang discusses how firms should prepare for increasingly powerful AI-driven threats; Prof. Yu Ma discusses how AI can reshape and improve enterprise productivity. We look forward to continued collaboration and innovation as we work to shape the responsible and effective integration of AI across industries. #AIinBusiness #WisconsinSchoolofBusiness #GroundTruthAISummit
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We had a wonderful time hosting Profs. Saif Benjaafar, Yu Jeffrey Hu, Bin Hu, and Sebastian Steffen at the OIM department's Innovation Mini-Conference on April 23rd- 24th. Also presenting were our very own Profs. Qinglai He and Kaitlin M. Daniels. Lots of great engagement and learning around gig work and Generative AI at the intersection of IS and OM. Further details here: https://lnkd.in/gf5UyXxV Our thanks to all the presenters for sharing their interesting work and joining us for a sunny Madison Spring!
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Operations and Information Management Department | Wisconsin School of Business reposted this
Big thanks to the amazing team from AI Hub for Business by Matthew Seitz and Emma Grace Uren for organizing the Ground Truth AI Summit. I had a great time joining Tarun Kushwaha, Denise Blomquist, Rodrigo Remis, and Peter S. on the AI and Enterprise Productivity panel. I also came away with a lot to think about from Prof. Ramayya Krishnan's talk on AI policy and the role OR/MS can play in shaping our AI future. And as always, I learned a ton from my amazing OIM colleagues Jordan Tong and Min-Seok Pang. Until next time!
“Solve a problem with AI instead of doing it the traditional way.” “Decide where you can be boring, where you need to be special, and what data you have that others don't.” These were two of the answers when we asked 252 attendees at this week's AI Hub summit what they'd actually do on Monday. Our speakers (42 in all!) brought a refreshingly candid perspective on what it really takes to use AI for business. But even better were the conversations between industry leaders, researchers, and students. Vallabh Sambamurthy and Page Moreau, thanks for your sponsorship and guidance. Alan Stoffer and Doug Barton, thanks for your partnership. And Emma Grace Uren: none of this would have happened without you. The mark of a great event is what happens after the final speaker puts down the mic. Now it's your turn. Go do it. Then come back and tell us what happened. On Wisconsin!
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Operations and Information Management Department | Wisconsin School of Business reposted this
Last week, we welcomed members of the Grainger Center for Supply Chain Management's Alumni Advisory Board to Madison for a day of collaboration with our faculty and students. We discussed AI in supply chain, career growth, and sustainable business, among many other things. I can't thank them enough for their insights and support!
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Operations and Information Management Department | Wisconsin School of Business reposted this
As part of the Wisconsin MBA Technology Strategy and Product Management program’s recent Seattle Tech Trek, students had the opportunity to engage with industry leaders at Microsoft, Qualtrics, Google, Qualcomm, and Amazon. Across each visit, students explored how leading organizations approach product strategy, customer experience, and innovation at scale, while also reflecting on a broader question: how technology can be designed in a way that is truly aligned with the needs, behaviors, and values of the people who use it? At Microsoft, discussions emphasized that consumer insights are not simply a support function, but a critical driver of product and AI strategy. Students examined how understanding user behavior, motivation, and trust shapes decision making before development begins, and how bridging the gap between what users say and what they do remains central to building meaningful products. At Qualcomm, discussions reinforced the importance of ecosystem thinking and the role of product leaders in shaping not only individual solutions, but the broader environments in which technologies operate. At Qualtrics, students explored how market intelligence, product marketing, and product management operate not as isolated functions, but as an integrated system shaping product direction and customer experience. Conversations highlighted a shift toward tools that help uncover deeper insights, enabling teams to move beyond correlation toward a stronger understanding of underlying drivers. At Amazon, students explored how evolving consumer expectations, particularly around sustainability, are reshaping how products are designed and delivered, and how AI is enabling more personalized and anticipatory experiences that better align with consumer values. During the visit to Google, students examined how product engineering, product leadership, and UX research work together to ensure that innovation remains grounded in real human behavior. A key takeaway was the importance of validating insights through observed behavior, not just stated preferences, and the critical role UX research plays in ensuring that AI systems are built on an accurate understanding of human intent. Thank you to the teams at Microsoft, Qualtrics, Google, Qualcomm, and Amazon for hosting our students and sharing their insights. We also want to thank David Dwight and John Rooney for their leadership and support, as well as our Erdman Center students–Samvibhaw Sinha, Monisha Sood, Ashley DiCesare, Tim Kane, Mohammed Murtuza, Chaman Seth, Roshan Shah, Austin Heard, PMP, Kristine Nguyen, Gigi Makit, and Abhinav Dhania–along with Marketing Leadership Institute students Christian Eken, Isaac Carlson, Haden Beaudoin, and Anadi Badkul for the energy and curiosity they brought to Seattle.
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Operations and Information Management Department | Wisconsin School of Business reposted this
We’re thrilled to announce the launch of the Decision Sciences Journal DSJ department on “Disruptive Technologies in Operations and Supply Chains.” This new department highlights the transformative impact of emerging technologies on operations, supply chains, and organizational decision-making. We are excited to welcome our outstanding founding Department Editors: 🔹 Jianqing Chen — The University of Texas at Dallas 🔹 Zhuoxin (Allen) Li — University of Wisconsin–Madison Together, they bring deep expertise in digital transformation, data-driven operations, and technology-enabled supply chains, positioning the department to foster innovative and impactful research in this rapidly evolving area. https://lnkd.in/gSc-zsXM Nagesh N. Murthy and Liangfei Qiu Editors-in-Chief, Decision Sciences Journal Decision Sciences Institute
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Operations and Information Management Department | Wisconsin School of Business reposted this
I am excited to announce my first academic publication! I began this project with Anita Mukherjee, PhD when I was an undergraduate student at UW-Madison and am happy to say that it has been published in the Journal of Behavioral and Experimental Finance (JBEF)! In this paper, we study the impacts of procrastination on estate planning and retirement outcomes and find that procrastinating behavior is significantly associated with lower financial preparedness, less retirement satisfaction, and worse health. The full paper is available at JBEF (https://lnkd.in/gqzm9mXX) or also at TIAA (https://lnkd.in/grR6ggt5). Check it out if you are interested, or if you are like me and tend to procrastinate. A HUGE thank you to Professor Mukherjee for being such an amazing mentor and now co-author! I could not have asked for a better introduction to the academic writing and publication process. I am currently wrapping up my first year of my PhD program at the Wisconsin School of Business (Operations and Information Management Department | Wisconsin School of Business) where I am excited to dive deeper into coursework and research in Healthcare Operations Management!