Thanks for the shoutout!
🎙️ Voice AI Is Entering Its Second Act When we first looked at conversational AI in 2024, the big question was: can it sound human? Today, that bar has been met and raised. Latency is under 300ms, voices feel natural, and even Wimbledon is using AI to call lines. The prevailing narrative is that AI will soon replace customer service entirely. We once shared that belief, but it misses a key consideration: customer service is rarely about information delivery alone. It happens in moments of urgency, confusion or frustration, when empathy matters as much as accuracy. Our latest report explores where we foresee enterprise value emerging as Voice AI evolves from tool to infrastructure, focusing on: 🧠 Intelligence as the moat – memory, reasoning, and governance as key differentiators 🏗️ Owning the stack – control over latency, cost, and reliability 🏥 Verticalization – industry depth beats generality 📊 Pricing outcomes, not minutes – aligning cost with results Click to read or listen (powered by ElevenLabs) to our latest report: https://lnkd.in/dyvk-Psd 💬 What do you think: Will Voice AI free human agents to focus on higher-value work, or outright replace them? ElevenLabs Deepgram AssemblyAI Cartesia Rime Vapi Retell AI Bland Daily LiveKit Infinitus Systems, Inc. Reality Defender Stuut Sierra Phonic Cekura Coval Hamming AI Pindrop Liberate Salient Casca Strada Assort Health Tennr SuperDial Hello Patient Avoca Netic HappyRobot FleetWorks Augment EliseAI Marr Labs Toma Numa Slang AI Letta Mem0