David Chou

Healthcare leaders aren’t meant to run call centers. Back-office workflows have taken over. Optimizing this work can unlock major savings and refocus your team on care. Catch the full CX Report conversation for a deeper dive into this shift.

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Compliance and security build trust in healthcare automation. Notove AI encrypts data, follows HIPAA, and uses role-based access—so you can automate admin tasks without risking patient privacy. Less burnout, more patient care.

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Healthcare organizations continue to invest in CDI - yet many are still losing millions due to documentation gaps. Rethinking CDI Investments: Four Questions Healthcare Leaders Can’t Afford to Ignore March 19, 2026 at 12 APM CT / 1 PM ET This ClinIntell webinar explores why traditional CDI programs often fail to demonstrate real ROI and introduces four critical questions leaders should ask before approving any documentation initiative. Designed for executives and physician leaders looking for a more accountable framework for governing CDI investments. Register here: https://lnkd.in/eHWhUrvz

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Oracle (Cerner) falls even further behind Epic, and its new AI-powered EHR is only going to make things worse for them. Yesterday, a new KLAS report dropped an expected bombshell: Oracle Health lost 57 hospitals in 3 years as clients fled to other platforms (mostly to Epic). Meanwhile, Epic has surged ahead, now serving 42% of U.S. acute-care hospitals (nearly double Oracle’s 23%). Oracle is betting on a new AI-powered EHR (whatever that means) to regain ground. But here’s the reality: healthcare isn’t a bleeding-edge industry when it comes to tech adoption. Doctors and patients are cautious. At Callen-Lorde, when we rolled out Abridge’s AI scribe, we had some providers opt out, not because it didn’t work, but because they weren’t comfortable with AI in their exam rooms. Some patients and staff also voiced concerns. In an LGBTQ+ community where many have experienced trauma and are also highly informed, that skepticism is totally understandable even if I don’t fully agree with it. This isn’t just Oracle’s challenge, it’s every healthtech innovator’s. The question isn’t “Can AI do it?” but “Will patients and providers trust it enough to use it?” This Epic-versus-Oracle saga is also a litmus test for digital health innovation and trust. If a tech giant like Oracle can stumble after a $28B bet on Cerner, what does it say about the future of big tech in healthcare? https://lnkd.in/gamejC48

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🧠 If your organization hasn’t yet started planning for CMS-0057-F, now’s the time to rethink your strategy. Ignoring this final rule could cost healthcare organizations big—both in trust and in penalties. From tighter prior auth timelines to stricter data exchange requirements, this regulation isn’t just coming—it’s already reshaping the future. 📖 Read our recent blog to learn what’s at stake and how to stay ahead: 👉 https://lnkd.in/gKf994cs #HealthcareCompliance #CMS0057F #PriorAuthorization #Interoperability #DigitalHealth

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Proud to be featured in Becker's Healthcare as part of the Monthly Speaker Series for the upcoming 10th Annual Health IT + Digital Health + RCM Conference. In this month’s spotlight, I shared my perspective on the future of the healthcare IT workforce. The industry is undergoing a paradigm shift — moving from siloed, specialized roles to more integrated, generalist profiles that combine technical expertise with empathy, communication, and human-centered thinking. Many leaders across the field share this vision: it’s no longer just about the tools we build, but the people we build them for. You can also see the thinking of other leaders in this link. https://lnkd.in/gtwm-6ra "Over the next two years, I envision a fundamental shift in the structure and skill set of our healthcare IT teams. We will transition from the traditional ‘T-shaped’ model—where team members possess deep expertise in a single domain with limited breadth—to a ‘V-shaped’ model. In this new paradigm, individuals maintain strong specialization while also cultivating a broader and deeper understanding of adjacent disciplines. As AI increasingly automates routine, skill-based tasks, the human differentiators will become clear: communication, critical thinking and human-centered design. These competencies will no longer be optional, they will be essential. The role of healthcare IT professionals will evolve beyond technical proficiency. We will prioritize building teams that are not only technologically adept but also empathetic, adaptive and strategically aligned with clinical and patient needs. The future belongs to those who can bridge technical execution with a nuanced understanding of the human experience in healthcare. In essence, we are investing in the development of multi-disciplinary, design-minded professionals who can navigate complexity, collaborate across functions and co-create innovative solutions that truly advance patient care." #HealthIT #DigitalHealth #Leadership #WorkforceTransformation #HealthcareInnovation

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