Soumya Sagiri

This article explores and explains the position of a `value driven' organization (Focus: Infosys Technologies) from its humble beginnings in 1981 to its position in 2009 - as one of the most popular technology-based firms in India with revenues exceeding $4 bn, profits of $449 mn (CAGR in revenues and profits of approximately 60% over the past 10 years), and a workforce exceeding 1,04,000. This study claims that studying espoused company values and culture will help us to understand the impact… Show more

This article explores and explains the position of a `value driven' organization (Focus: Infosys Technologies) from its humble beginnings in 1981 to its position in 2009 - as one of the most popular technology-based firms in India with revenues exceeding $4 bn, profits of $449 mn (CAGR in revenues and profits of approximately 60% over the past 10 years), and a workforce exceeding 1,04,000. This study claims that studying espoused company values and culture will help us to understand the impact of culture on management practices. Show less

In today’s globalized economy, a lot of importance is placed on small and medium sized enterprises. These small and medium enterprises are regarded as major sources of economic growth, development and employment of any country (ECSB newsletter, 1997). This indicates a drastic shift from managerial to entrepreneurial venture economy. The rise in the number of such small scale entrepreneurial ventures also saw a rise in the research studies in this area. Keeping in line with the
previous… Show more

In today’s globalized economy, a lot of importance is placed on small and medium sized enterprises. These small and medium enterprises are regarded as major sources of economic growth, development and employment of any country (ECSB newsletter, 1997). This indicates a drastic shift from managerial to entrepreneurial venture economy. The rise in the number of such small scale entrepreneurial ventures also saw a rise in the research studies in this area. Keeping in line with the
previous researches namely this study mainly focuses on identifying psychological factor affecting entrepreneurial intentions research. In this paper factor analysis was used to identify the various underlying factors effects entrepreneurial intentions. The psychological factor and cognitive behavioral factors were identified which will effect the entrepreneurialintentions for creating new ventures. Show less

This article is an outlook of emerging customer service prerequisites, practices and insights. It includes illustrations on reducing customer service costs and increasing the loyalty and dependability of existing customers—leading to enhanced customer delight. The article also helps in identifying the top customer service providers (even in the global recessionary market), their practices and efforts in streamlining their internal processes, to provide better customer delight and increase… Show more

This article is an outlook of emerging customer service prerequisites, practices and insights. It includes illustrations on reducing customer service costs and increasing the loyalty and dependability of existing customers—leading to enhanced customer delight. The article also helps in identifying the top customer service providers (even in the global recessionary market), their practices and efforts in streamlining their internal processes, to provide better customer delight and increase allegiance, thereby increasing their profits and businesses manifold. Show less