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ServiceNow empowers organizations to scale their business via workflows, and as a Senior…
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Andrew Hoch reposted thisAndrew Hoch reposted thisToday I'm hard-launching my new relationship. Several months ago I reached out to ServiceNow's CMO Colin Fleming via Linkedin DM and said "I want to work with you and ServiceNow.” Within a couple hours he responded "Let's talk." A week later I was presenting at their Marketing Leadership Meeting at their HQ. And today, I'm announcing our formal partnership. One of the things I pride myself on is partnering with companies I believe in. I've been following ServiceNow for a while and I used to joke that they were "the best company no one has ever heard of." Then of course, Idris Elba started swaggering across TV screens and proved me wrong... And I guess the 94 billion dollar market cap doesn't hurt either. But my favorite thing about them is, despite the crazy ebbs and flows of tech, they've stayed the course — people-first and continued to build killer products. And I would know, I've used them (and many of their competitors). So all that to say, you're going to see a bit more of me around the ServiceNow world. I'm very excited and this feels like a growing up moment for me. If you're planning on being in Vegas next week for Knowledge '26, I'll see you there. Smooches, Corp #ServiceNowPartner
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Andrew Hoch reposted thisAndrew Hoch reposted thisServiceNow has officially closed our acquisition of Armis. 👏 We set a high bar for this investment, and Armis cleared it at every turn. They are a category leader trusted by 9 of the top 10 companies in the world. As AI adoption accelerates, the attack surface expands. IT, security, and enterprise leaders need to know what's connected, what's exposed, and what to fix first. They need secure workflows that act, not just alert. That's exactly what we set out to deliver. Armis brings real-time visibility across connected cyber assets everywhere—from the factory floor to medical devices to the cloud. With Veza closed earlier this year and our AI Control Tower, we now have an end-to-end security platform that gives our customers continuous asset discovery, intelligent risk prioritization, and automated remediation. It’s time to go from visibility to action, and from reactive to proactive. All at enterprise scale. Huge thanks to the ServiceNow team, whose focus and disciplined execution made this happen, and a big welcome to Yevgeny Dibrov, Nadir Izrael, and the Armis team. Let's GO! 🚀 https://lnkd.in/gFSjycHc
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Andrew Hoch reposted thisAndrew Hoch reposted thisEver wonder how ServiceNow keeps 240+ AI use cases running smoothly without a hitch? The AI Control Tower isn’t just a dashboard—it governs every model and data set before production. This is what responsible AI at scale looks like in action. Check it out: https://lnkd.in/eqSbGm_m 🤖
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Andrew Hoch reposted thisAndrew Hoch reposted thisHear from NVIDIA CEO Jensen Huang on why companies like ServiceNow have a built-in AI advantage — the software ServiceNow builds become the tools that customers' AI agents run on. Better tools mean smarter agents. Smarter agents mean accelerated productivity. https://lnkd.in/eegct8wB
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Andrew Hoch reposted thisAndrew Hoch reposted thisServiceNow automated 90% of its own customer service with AI agents. How? It's all in the Australia release. 👇 For 15 years, ServiceNow named every release after a city. Aspen. Berlin. Calgary. All the way through Zurich. 26 releases. Full alphabet. Done. Now they've started over with countries. Australia is the first. And it's the most AI-loaded release they've ever shipped. Here are the 5 AI features that I think will impact you and your org the most: 1/ AI Agent Orchestrator Your AI agents can now hand work to each other. Autonomously. Across departments. One agent triages. One agent routes. One agent resolves. No human coordinating the chain. Think of it as building a team that never clocks out. 2/ AI Agent Fabric Australia now supports Model Context Protocol (MCP) and Google's Agent2Agent (A2A) protocol. Your ServiceNow agents can now talk to agents running on completely different platforms. Cross-vendor. Natively. 3/ AI Control Tower Every AI system in your org gets risk classification, auto-approval for low-risk agents, and anonymous incident reporting ready for EU AI Act compliance. AI governance is what AICT is all about. 4/ AI Desktop Actions ServiceNow now watches how your people actually work - clicks, patterns, workflows - and uses that to train agents that replicate those exact tasks. 5/ Mobile AI Voice Agent Field techs can now talk to ServiceNow. Hands-free. Live transcripts. Multilingual. Every mobile worker just became a connected worker. Here's the bigger picture. Moveworks acquired for $2.85B. Armis for $7.75B. Veza. Logik.ai. data.world. Now Assist hit $600M ACV by end of 2025 — on track to pass $1B before end of 2026. They rebranded to the "ServiceNow AI Platform" at Knowledge 2025. This stopped being your ITSM ticketing system a while ago. Australia will bring this to bear. GA drops May 2026. You can request this version as a PDI! Here's what this means if you build on ServiceNow for a living: The people who learn to build AI agents inside Flow Designer, who understand how MCP and A2A protocols connect systems across vendors, who can configure governance inside AI Control Tower - those skills are going to be wildly valuable over the next 18 months. ServiceNow just released the Developer Passport for Australia. Free livestreams. Led by the product managers who actually built these features. The documentation is already live. I'd start playing around with these features asap! What's the first Australia feature you're getting your hands on?
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Andrew Hoch reposted thisAndrew Hoch reposted thisA major shift is underway in enterprise technology: every company now has access to powerful AI, but the businesses that pull ahead will be those that can put it to work safely, at scale, and inside the workflows where the business actually runs. ServiceNow was built for this moment. 💪 We’ve spent decades designing the foundation companies need to run work across the enterprise—security, compliance, and the ability to connect systems and workflows. We’ve built it in the real world, through thousands of deployments. As intelligence becomes a commodity, businesses will not pay a premium for features that any model can reproduce. They will pay for the AI Control Tower: the governance layer that knows who users are, what they are allowed to do, and how work gets executed across systems—with audit-grade proof. Ultimately, AI without workflows is just expensive advice. AI INSIDE workflows is autonomous enterprise execution. From where I sit, as President and CFO, that distinction is impossible to miss. Finance and Strategy leaders are the ones evaluating whether AI investments are generating durable returns or just hype. No amount of intelligence can make up for an inability to execute effectively in a real-world environment. At ServiceNow, we've been focused on what it takes to move from intelligence to execution, and we captured that perspective in our Blueprint for Agentic Business. I may be biased, but if you’re a leader looking to put AI to work, this is a must-read. Excited to hear your thoughts: https://lnkd.in/gwXnAaeH
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Andrew Hoch reposted thisAndrew Hoch reposted this@Veza is now part of ServiceNow. 🤝 With Veza, we're bringing identity governance into the core of the ServiceNow AI Platform so every organization can move faster without taking on more risk. Learn more: https://lnkd.in/eVfeGtzV
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Andrew Hoch reposted thisAndrew Hoch reposted thisTrust is the new infrastructure layer for AI – and today, that layer just got stronger. With Veza – the enterprise agent identity control plane – officially becoming a part of ServiceNow, we’re taking a major step forward in how enterprises govern every identity – human, machine, and AI agent – so they can scale AI with the confidence that comes from real end-to-end control. Every enterprise wants to move faster, but need to lower their risk at the same time. As AI agents become an integral part of how companies operate, identity sits at the center of both objectives. You need to know, with certainty, who and what has access to which systems and data – and be able to adjust in real time as the business evolves. Bringing Veza into the ServiceNow AI Platform will give customers a unified way to govern human, machine, and AI identities from one place. This is about turning identity from a hidden vulnerability into a strategic control point for the AI era – so boards, CEOs, and CISOs can say “yes” to transformative use cases with a higher degree of trust. Welcome to co-founders Tarun Thakur, Robert Whitcher, and Maohua Lu Ph.D and the entire Veza team! We’re building an AI‑powered future where innovation moves faster because trust, governance, and control are built in from the start. Bill McDermott Nick Tzitzon Gina Mastantuono Paul Fipps Jacqui Canney Chris Bedi Colin Fleming Russ Elmer Hossein Nowbar John Aisien Lou Fiorello Tom Hannigan #AI #Security #Identity #PutAIToWorkForPeople #AutonomousWorkforce
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Andrew Hoch reposted thisAndrew Hoch reposted thisWow! ServiceNow is getting ready to roll out what they’re calling the "Autonomous Workforce", a Level 1 Service Desk AI specialist. They’re already using it internally, and supposedly it’s handling over 90% of employee requests and running almost twice as fast as humans. The reality is, version 1 probably won’t be as effective as the marketing hype. But give it a couple of iterations, v2 and v3 are where this starts to get real. L1 Help desk staff are going to have to rethink how they operate. I don’t think this means mass job losses, but it does change the equation. When AI starts taking a big chunk of the L1 workload, teams will finally have capacity to focus on the things that usually get pushed aside, process improvement, automation, cleaning up KB articles, and better user experience. This feels like one of those shifts that’s easy to dismiss early on, but will look obvious in hindsight.
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Andrew Hoch liked thisAndrew Hoch liked thisGreat time at the ServiceNow Knowledge Conference with this crew — Joel Maxwell, Jessica Becker, and Bryan Crockett! Incredible to see the latest platform capabilities in action and make some great connections along the way. Excited for what’s ahead. Appreciate this team — thank you, Netsmart !
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Andrew Hoch liked thisAndrew Hoch liked thisEnterprise AI maturity dropped 20% last year—even as investment hit record highs. Turns out, smarter models don't help if you can't actually govern and scale what you're building. That's where our latest release comes in. Join us May 7 to see what the Australia release unlocks. https://lnkd.in/esFDjr-c
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Andrew Hoch liked thisAndrew Hoch liked thisOne of those milestones you don’t forget. Last night our son, Sam, graduated from Texas A&M with dual degrees in Business Honors and Finance. He’ll be starting his career as an Investment Analyst with the Texas A&M Foundation this summer. Proud of him and the work behind this milestone. More to come next week.
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Andrew Hoch liked thisAndrew Hoch liked thisYesterday marked the day of a new chapter in my career. I could not be more grateful for the past (almost) 7 years at Snowflake. I want to thank some of the key people that invested in my career at Snowflake: Nick Pereira, Joe Alvarez, Mike Moody, Brooke McCulley, Scott McCarthy, Ryan Hayburn, John Sapone, Brian Daniels. Also grateful to my most recent customers: Sanjeev Kumar, Eric Omdahl, Tyler Trussell Working at Snowflake was a great honor. It was much more than “just a job”, it was family in many ways. It was a place to learn, grow, and be challenged. Looking forward, I am making a bet on the future of enterprise software needing to be rewritten to take full advantage of AI Agents. I do not think putting AI Agents on top of legacy SaaS applications will deliver the value customers are craving. Value quantified by reducing labor costs (lower COGS), margin expansion (improved EBITA) and top line revenue growth. Just like the on premise to cloud transition - SaaS companies “born in the cloud” won. I believe new enterprise software “built for Agentic AI” will ultimately win. I could not be more excited to be staring at Serval where they have already proven to automate 50-80% of enterprise tickets. Automation defined by “no human involvement” not “automatic routing”. This is going to be an exciting run!
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Andrew Hoch liked thisAndrew Hoch liked thisSunday Reflection: The Journey… and the Moment Two months ago, I shared a reflection about the journey — the work, the doubt, the question of whether not winning is really losing. At the time, I was finishing my ORBIE submission, sitting with all the same thoughts many of us carry: Am I doing enough? Do I belong in this room? What if my name isn’t called? Fast forward to Friday morning… and my name was called. I was honored to receive the TNCIO of the Year ORBIE Award for Large Corporate — among an incredibly talented group of leaders I genuinely admire. And if I’m being honest, I didn’t expect to hear my name. Imposter syndrome is real. Even in that moment. But what will stay with me more than the award itself was everything surrounding it. The room. The people. The conversations. These are the individuals who push me to be better, not out of competition, but out of respect. The kind of respect you want to earn, not assume. For the first time since moving to Tennessee just a few short years ago, I felt something that mattered even more than winning: I felt like I belonged. Welcomed. Recognized. Part of a community of peers who challenge, support, and inspire each other. That’s what I’ll carry forward. Because while the win is just a moment… the journey continues to be the legacy. And the journey is made meaningful by the people you walk it with. Grateful for the recognition. Even more grateful for the community.
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Andrew Hoch liked thisAndrew Hoch liked thisThe wait is over: Armis has officially joined ServiceNow! 🤝 Together, we’re powering the future of autonomous security - connecting real-time asset intelligence with automated workflows to stop threats at machine speed. As John Aisien, Senior Vice President at ServiceNow, writes: "𝘊𝘐𝘚𝘖𝘴 𝘯𝘦𝘦𝘥 𝘵𝘰 𝘣𝘦 𝘢𝘣𝘭𝘦 𝘵𝘰 𝘴𝘦𝘦 𝘦𝘷𝘦𝘳𝘺𝘵𝘩𝘪𝘯𝘨 𝘵𝘩𝘦𝘺'𝘳𝘦 𝘥𝘦𝘧𝘦𝘯𝘥𝘪𝘯𝘨. 𝘛𝘩𝘢𝘵'𝘴 𝘸𝘩𝘺 𝘈𝘳𝘮𝘪𝘴 𝘪𝘴 𝘯𝘰𝘸 𝘱𝘢𝘳𝘵 𝘰𝘧 𝘚𝘦𝘳𝘷𝘪𝘤𝘦𝘕𝘰𝘸." Our integration provides the full loop: ✅ 𝐒𝐞𝐧𝐬𝐞 ✅ 𝐃𝐞𝐜𝐢𝐝𝐞 ✅ 𝐀𝐜𝐭 ✅ 𝐒𝐞𝐜𝐮𝐫𝐞 Learn more, including what this means for our customers, in this featured ServiceNow blog: https://lnkd.in/e9cT8TRJ #Armis #ServiceNow #Cybersecurity #Acquisition #AI
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