Evan Kirstel

P2P Labs and TeleDynamics Announce Strategic Partnership to Deliver Next Evolution of Customer Engagement Solutions for Service Providers Empowering Service Providers Through Omnichannel AI Engagement Bethlehem, PA - January 14, 2026 - P2P Labs, a leading provider of smart, next-generation communications and platform solutions for Managed and Communications Service Providers, and TeleDynamics, a premier master distributor of computer and networking hardware, VoIP and UC phones and hardware, business equipment and consumer electronics, today announced a strategic partnership that brings P2P Labs’ HELIOS omnichannel customer engagement platform to TeleDynamics’ extensive partner ecosystem. This collaboration enables TeleDynamics to offer HELIOS as part of its forward-looking distribution portfolio, empowering service providers to move beyond traditional resale models and into a new phase of customer engagement, experience orchestration, and intelligent automation. Through this partnership, P2P Labs expands access to HELIOS for MSPs, CSPs, ISPs, and other technology providers seeking to differentiate their offerings through modern, AI-driven engagement capabilities. Under the partnership, TeleDynamics will make HELIOS available to its service provider partners as a value-added solution that complements UCaaS, CCaaS, and other cloud services. HELIOS enables providers to unify voice, messaging, chat, and digital channels into a single engagement framework, while leveraging agentic AI to automate interactions, enhance responsiveness, and improve customer outcomes. This approach allows service providers to deepen customer relationships, increase stickiness, and unlock new recurring revenue streams through advanced engagement services. “We are thrilled to be a strategic partner of TeleDynamics,” said Dave George, CEO of P2P Labs. “TeleDynamics has built a forward-looking distribution model that starts with client needs, and that vision aligns perfectly with HELIOS. By bringing HELIOS into the TeleDynamics portfolio, we’re enabling their service provider customers to offer a solution that aligns the service provider with their end user customers’ desire for deeper, richer communications with their end users, providing meaningful customer engagement, improving customer experience and thus lowering churn; HELIOS is uniquely positioned and centered on customer engagement, utilizing various digital channels and agentic AI. Together, we’re helping lead the next wave of techcom, where intelligent engagement platforms become a core differentiator for service providers.” TeleDynamics’ extensive reach and consultative distribution approach provides an ideal channel for HELIOS, enabling partners to rapidly adopt and deploy advanced engagement solutions without added complexity. By combining TeleDynamics’ proven enablement and go-to-market support with P2P Labs’ platform expertise, service providers can confidently evolve their portfolios to meet rising custom…

2