Edward Ham

“Integration builds value—not just for customers, but for our team and communities too.” Check out this insightful interview with Cadence CEO, Rob Werge, in Executive Forecast, where he shares how Cadence, Inc. Costa Rica is driving innovation, operational excellence, and growth in medical device manufacturing. From vertical integration to customer partnerships, Rob dives into what sets Cadence apart. Read the full conversation here: https://lnkd.in/eGU2VAt5 #ExecutiveLeadership #MedicalDevices #MedTech #Pharma #CDMO #CostaRica #ManufacturingExcellence #ExecutiveForecast

38

2 Comments

Legacy IVR was built for menus. 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝗻𝗼𝘄 𝗲𝘅𝗽𝗲𝗰𝘁 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻𝘀. In our recent webinar, The IVR Reset, Bruce Eidsvik shared why modernizing voice experiences is no longer just about automation - it’s about designing intent-led journeys that are smarter, safer, and easier to scale. The real challenge is not simply adding AI. It’s knowing:  • where automation should lead,  • where human handoff matters,  • and how to operationalize outcomes with the right guardrails. That’s where enterprises need more than a platform. They need a practical roadmap across integration, governance, and measurable ROI. Thanks to our partners at Verint and Parloa for a strong discussion on what it really takes to 𝗺𝗼𝘃𝗲 𝗳𝗿𝗼𝗺 𝗹𝗲𝗴𝗮𝗰𝘆 𝗜𝗩𝗥 𝘁𝗼 𝗺𝗼𝗱𝗲𝗿𝗻 𝗮𝗴𝗲𝗻𝘁𝗶𝗰 𝗔𝗜 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲𝘀. Access the on-demand webinar here: https://lnkd.in/gMrE7Nij #Servion #IVR #AgenticAI #VoiceAI #CustomerExperience #CX #ConversationalAI #ContactCenter #Verint #Parloa Bryce Gibson, Bruce Eidsvik, Frank Tersigni, Prakash Arunachalam, Mike Kulik, Tony Janusky, Santosh Kumar Pattanayak, Rishi Wadhawan, Katie Silverthorne, Shriram R., Baljit Singh, Mike Pietig, Venkatraman Swaminathan, Joe Klosterman, Michael White, Liam Doyle, Niels Kleinschmidt, Annabelle King, Rohit Raole, Ankkur Tiwari, Leo Thomas Selvaraj, Sarah (Rogers) Fowler, Heather Richards, Daniel Nieves

26

Zebra's Global #Retail Technology Strategist, Matthew Guiste, discusses the latest research with Oxford Economics, and explains how embracing technologies that provide real-time insights, foster connected collaboration, and integrate automation can help retailers adopt a mindset of continuous improvement, drive sustainable growth, and remain competitive. #BetterEveryDay #ZebraEmployee

9

More than 70 million Americans live without regular access to healthcare. In rural Georgia, two providers are changing that one digital connection at a time. Doc Albany is a short film that shows how digital transformation can bridge real gaps in care, trust, and community. Created by Publicis Sapient and Breakwater Studios, and directed by Academy Award–winner Ben Proudfoot, it’s a story about what happens when humanity leads innovation. Now streaming — don’t miss it: https://bit.ly/490gz7A #PublicisSapient #TechForGood

11

When stakeholders aren’t aligned, even the best strategies stall. But when vision, priorities, and execution sync up? That’s when digital transformation accelerates. 🚀 In his latest blog, Todd Vriesema, RDA’s Senior Digital Strategist, unpacks the real cost of misalignment and how to turn stakeholder buy-in into a competitive advantage. From faster decision-making to smarter tech investments, alignment drives progress. 👉 Read the blog: https://hubs.ly/Q03xkP0W0 #DigitalStrategy #StakeholderAlignment #DigitalTransformation

8

Cognizant Adopts Anthropic’s Claude to Accelerate Enterprise AI Adoption at Scale and Deploys Claude to Drive Internal AI Transformation https://ow.ly/LuUY50Xmn7R #MarTech #MarketingTechnology #MarketingTech #AdTech #ContentMarketing

1

What if mortgage tech could deliver the reliability of a factory-built car? Lokesh Pathak, Mortgage Cadence’s CIO, explains how Agile, global teams, and engineering discipline are reshaping the way software is built. 🔗 Learn more in his full article: https://lnkd.in/ghZUTwtw

19