Dave Fish, Ph.D.

Dave Fish, Ph.D.

Bentonville, Arkansas, United States
6K followers 500+ connections

About

Why did they do that? From when I was very young I had an innate curiosity about people.…

Services

Articles by Dave

  • Taking the Leap into Market Research

    “No, no, no!” Dr. Myers looked over at me, threw one hand in the air, and shrugged while clutching the beige office…

    8 Comments
  • What Makes A Good Insights Professional?

    A friend of mine recently asked me, 'What are the core skills of a consumer insights professional?' One of the biggest…

    22 Comments
  • Why EVs will not Save the Planet

    Reduce, Reuse, Recycle The order is not arbitrary. Reduce is first for a reason.

    3 Comments
  • Three Simple Rules to Live By

    As college grads start to look for jobs, I start to reflect on the kind of people I admire and are successful. What are…

    12 Comments
  • Vision Mobility and CuriosityCX Uncover Secret New Mobility Technology

    TORONTO – Vision Mobility and partner company CuriosityCX have uncovered startling new technology that will…

    8 Comments
  • Graduating Soon? The Secret to Getting the Job You Want

    It’s bittersweet. You are about to graduate from college (yay!) but you are losing your mind because you don’t have a…

    3 Comments
  • The Wisdom of 2,000 Customers

    By my reckoning I had the privilege to talk with over 2,000 complete strangers this year. I talked with Wanda, a…

    8 Comments
  • The Importance of Gravy, Cranberry Goo, and Being Present

    Christmas used to be my favorite holiday. I remember it as a day of giving…or if I am honest with myself, a day of…

    2 Comments
  • What Kind of CX Leader Are You?

    I have worked in the CX space for some time now and have had the pleasure of working with many CX professionals, most…

    2 Comments
  • Balancing Efficiency and Humanness: A Case Study

    Heeeeey!!!” “Dude, Dave shaved his beard!” Benji, shouted over his shoulder laughing. His friends shook their heads…

    2 Comments

Activity

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Experience

  • CuriosityCX Graphic

    CuriosityCX

    Fayetteville, Arkansas Area

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    Bentonville, Arkansas, United States

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    Virtual

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    Bentonville, Arkansas, United States

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    Fayetteville, Arkansas Area

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    Rogers, Arkansas

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    Various

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    Various

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  • -

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    Gardena, California

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Education

Licenses & Certifications

Volunteer Experience

Publications

  • The Customer Experience Field Guide: A Practical Guide for Getting Things Done

    BookLogix

    While much has been written about the importance of customer experience, there has been little practical advice about how you actually set up an initiative from the ground up. “The Customer Experience Field Guide” is a step-by-step practical guide to set up a CX initiative from scratch or to overhaul an underperforming program. “The Guide” walks you through setting up provisional governance, creating personae, conducting journey mapping, developing and implementing metrics, and setting up a…

    While much has been written about the importance of customer experience, there has been little practical advice about how you actually set up an initiative from the ground up. “The Customer Experience Field Guide” is a step-by-step practical guide to set up a CX initiative from scratch or to overhaul an underperforming program. “The Guide” walks you through setting up provisional governance, creating personae, conducting journey mapping, developing and implementing metrics, and setting up a complete system to drive meaningful and enduring organization change. Whether you have been involved in CX for decades or you are brand new to the discipline, this book will provide practical, real world advice and specific guidance on how to get your CX initiative up and running quickly, maximizing your organization’s time to value.

    See publication
  • Curiosity

    Curiosity

    On going musings, ideas, and insane provocations on all things customer experience...and other stuff. Come take a look.

    See publication
  • Top CX Trends for 2015

    Dave Fish

    Short video describes trends affecting our world, how they relate to customer experience management, and what we should do it about.

    See publication
  • The Future of CX

    MaritzCX

    Webinar explores the future of CX and what companies should do about it.

    See publication
  • RX for CX: Get Out From Behind the Desk

    Quirk's Marketing Research Review

  • Do you Have Customer Experience Assassins

    Maritz Research

    Customer Experience Angels and Assassins. They're out there ...lurking... but who are they and where are they? Organizations measuring customer satisfaction need to know who they are and where they are. Researchers need to understand them. This Web cast explains who they are, where they are and how to manage both when it comes to customer experience measurement.

    See publication
  • Automotive Journey Study

    MaritzCX

    Video highlighting the results from the Automotive Customer Journey Study

    See publication

Honors & Awards

  • 2010 LACP Magellan Gold Award Winner for "Cash for Clunkers"​ Report

    League of American Communications Professionals LLC

    Communication award for PR activity around "Cash for Clunkers" analysis and press release. Between March 9 and 15, 2010, there were 2 print articles and 6 TV segments for a total audience reach of 1,628,974. Twenty-five online articles and blog postings were produced with an audience reach of 6,906,911. In addition, requests for more information were received from the offices of Senator Bob Corker (R-TN) and Representative Betty Sutton, who posted the full press release on her Web site. In…

    Communication award for PR activity around "Cash for Clunkers" analysis and press release. Between March 9 and 15, 2010, there were 2 print articles and 6 TV segments for a total audience reach of 1,628,974. Twenty-five online articles and blog postings were produced with an audience reach of 6,906,911. In addition, requests for more information were received from the offices of Senator Bob Corker (R-TN) and Representative Betty Sutton, who posted the full press release on her Web site. In total we had a total audience reach of 8,535,885 across a wide variety of media, including national and local broadcast, print, online and trade media.

  • Maritz Masters Sales Award 2003, 2004, 2005, and 2006

    Maritz Research

    Sales award for revenue and profitability growth four consecutive years.

Organizations

  • CXPA

    Member

    - Present
  • AAPOR

    Member

    - Present
  • American Marketing Association

    -

    - Present

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