Frank Harris
Brooklyn, New York, United States
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About
I'm Frank Harris — a product leader turned coach, with 20+ years of experience building…
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4K followers
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Frank Harris shared thisStill prototyping TinyTales. The laser printer + binder clip edition while I wait on samples from the real printer. 😅 Other things I shipped in the last week: - Import from Google Photos - Invite family or friends to collaborate on a book - Cleaner book creation/editing UX 👇 link in the comments to take it for a spin
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Frank Harris shared thisTook the last month off from long-form writing. Came back with something 20% longer than usual, not because I had more to say, but because it took longer to figure out what I was actually saying. The hard part was naming an invisible thing. The kind of work that doesn't produce an artifact and doesn't show up on a calendar. The kind that takes stones to defend when the culture rewards output. New essay on what happens when we stop leaving any space at all. Link below. 👇
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Frank Harris shared thisA good coloring book isn’t for the shelf. It’s for the kitchen table — bent at the spine, crayon bleeding through the thin spots. Free shipping worldwide. Coloring books from your own photos. Coming soon!
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Frank Harris shared thisBuilt a cli for my biz. It has two users. Me and my agent. 100% adoption and no retention challenges.
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Frank Harris reposted thisFrank Harris reposted thisMost organizations are unintentional. They are collections of historical accidents; structures, tools, and reporting lines that exist simply because they’ve always been there. At Shopify, we fight that gravity. High agency means having the intellectual honesty to be "un-precious" about yesterday’s decisions. If a tool isn't serving our merchants or our speed, we don’t let the sunk cost fallacy hold us back. We prioritize first principles over comfort because the moment you stop re-interrogating your status quo is the moment you stop growing. Thanks to the crew at The Test Set for the wide-ranging chat on the intersection of data culture, emerging tech, and the human element of leadership. We covered everything from the myths of innovation to the practical discipline required to scale intelligence in a world that never stands still. Listen on Spotify (https://lnkd.in/ewXHWucg), Apple Podcasts (https://lnkd.in/e_vQGKA8) or watch on YouTube (https://lnkd.in/eRcABhMS)
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Frank Harris shared thisThis post resonated with more of you than I would have expected. Another "L" for intuition vs shipping and experimenting. So I created a hosted version of Bird Whisperer -- daily digest of the X accounts you care about, delivered to your inbox. No setup, no self-hosting. https://lnkd.in/dg_jPyH8 Open source version is still there if you want it. 🐦
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Frank Harris shared thisjust sent out another round of beta invites. feedback has been good and been iterating daily. if you want in ➡️ sign up here: https://rouxlette.xyz/sous
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Frank Harris shared thisNew favorite thing.Frank Harris shared thisA small protest (yes, on Linkedin): https://unsent.liztan.com/ Unsent is a small resistance to the internet’s need to capture everything. Not everything needs to be published, shared, or kept. Say anything you want, your message goes nowhere. No words, no names, just a faint trace of everyone who passed through, in a shared human moment.
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Frank Harris liked thisI’m excited to share I’ve joined Natter as their Product Success Lead – which means back to operating at the intersection of product, customer experience, and GTM to scale adoption, value, and growth. While getting to know Charlie Woodward, Miloš Lalić, Andrew Olaleye , and others on the team as they raised their Series A over the last few months, I was immediately intrigued by their mission of giving everyone a voice – not just the loudest. This really speaks to me as someone who is often quiet in large groups. Natter’s conversational AI is already doing this at scale for some of the world’s most recognizable brands and largest companies, surfacing deep insights from across their clients or up and down their orgs. Joining Natter is a natural continuation of my personal mission to help drive adoption of technologies that can do good for the world at scale. Mission isn’t enough though. People matter most. With each conversation I left thinking how genuine and warm everyone on the team was. And I’m grateful that’s continued to be true during onboarding! Thank you for all the warm welcomes, Natter team. See you in London and Amsterdam soon!Frank Harris liked thisWelcome Brian Merz - Natter's new Product Success Lead 👋 Brian is the conduit between Natter’s customers and our Engineering, Product and Design Team. Forward Deployed Customer and Product alignment for the largest enterprises on earth. - 6+ years at Slack, where Brian owned product activation and user adoption across Slack’s largest Enterprise customers - Enterprise Customer Success Team Lead at Box - Founding Customer Success Team Leader at Squarespace Brian has perfected the art of playbooking the successful rollout and adoption of new technology innovations at the world’s largest enterprises. With the impending release of Natter’s new Enterprise product, he couldn't be joining at a better time. Already deploying the knowledge and expertise acquired at Slack, Box and Squarespace to our Fortune 500 customers, we could not be more excited to have Brian join Team Natter. Outside of work, Brian is a dedicated home coffee roaster - so at the very least, the NYC office will be well caffeinated ☕️ We also “hear” he makes a mean cocktail… 👀 Swing by and say hi to Brian at our NYC HQ 🗽 NYC coffee recs especially welcome. Cocktail recs graciously received as well. 👇 #EnterpriseAI #hiring #product #customersuccess
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Frank Harris liked thisFrank Harris liked thisLast week I asked here for an AI-native slide deck workflow. My focus was to stop fighting the HTML → PPTX translation. This is what worked for me: Claude Code + Figma. Extract — hand Claude an existing deck. It emits a design system into Figma: tokens, components, patterns. Compose — wire in the live business context (Slack, BigQuery, Granola, Notion, all via MCP). Claude drafts each new slide directly on the design system. Final deck lives natively in Figma. Very keen to hear how people are yielding the power of Figma? I thought Figma was dead with Claude Design but its still incredibly powerful when it comes to collaboration. Here's the original post: https://lnkd.in/ex6mbUGr
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Frank Harris liked thisFrank Harris liked thisI've been frustrated by my schedule for a long time, and managing it “better” isn’t working. I took a close look recently and realized management isn’t the issue. Neither is discipline. Or my ADHD. I’m just trying to fit too many things into a structure that can’t actually hold them. Workouts. Parenting. Client work. Business tasks. Trying to manage it all at the same time and at the same priority levels. It’s too much—and no wonder why it feels like I’m always a step behind. A lot of ADHD physicians I work with run into the same problem. The default assumption is: “I need to be more disciplined.” “I need to manage my time better.” “I just need to push a little harder.” But you can’t optimize your way out of an overpacked system. At some point, it stops being about effort and starts being about capacity. What doesn’t belong in your day? How to prioritize the stuff that does? Right now I’m looking at my own capacity and to build in space for what really matters and let go of what doesn't. It’s not easy, but it’s worthwhile. Because if your schedule only works if everything goes perfectly…your schedule doesn’t work.
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Frank Harris liked thisFrank Harris liked thisMoving day at the Fleek London Office today 🎉 I’m a big believer in physical spaces and how they shape the way a team works, and I’m very excited for this next space! But the team moving things themselves was my favourite part. This is what Fleek looks like up close. Doesn’t matter who you are, you roll up your sleeves and get shit done. Nobody too important to carry a rug, a chair, or whatever else needs carrying. If that sounds like your kind of place, we’re hiring. DM me. Come aboard this rocket ship 🚀
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Frank Harris liked thisFrank Harris liked thisI’m becoming CPO at Nubank. Everyone has a bank. Almost no one loves theirs. We’re going to change that.
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Frank Harris liked thisFrank Harris liked thisDaniel Liss & I are doing another online deep dive into the latest AI tools and how we use it in our day-to-day workflows with Prompt to Product New techniques come up every day and we've been at the forefront of it. Now we're giving it all away in 2 hour online sessions over 4 days. For both technical & non-technical folks. Come join us! See full agenda here - https://lnkd.in/dGR_bzCs Get your tickets here - https://lnkd.in/dCZMwyty
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Frank Harris liked thisFrank Harris liked thisTwo of the best things you can do to support an ADHD brain: move your body and connect with the people you love. This morning, one of my clients inspired me to combine both. I loaded my son into the jogging stroller and headed out for my long run — no music, no pace goals, no agenda. Just the two of us on a nature trail through the woods. Halfway through, we stopped at a playground. It was probably the easiest parenting has ever felt. On the way back, we paused to watch birds. We waved at every dog we passed. I was completely present. Fully in the moment. Here’s what I want people with ADHD to hear: self-care doesn’t have to look a certain way. You don’t need a dedicated hour at the gym. You don’t need the perfect conditions. Sometimes the most powerful thing you can do is stack what you need — movement, connection, nature — into one imperfect, unstructured morning. Creative solutions are often the most sustainable ones. What’s one way you’ve found to make self-care actually fit your life? I’d love to hear it. 👇 #ADHD #ADHDCoaching #SelfCare #PhysicianWellness #MentalHealth #Mindfulness #ADHDSupport
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Frank Takeaways is a newsletter examining the notes worth keeping from decades of building products and leading teams at companies like Slack, Google, and Etsy.
It explores unexpected insights drawn from the intersection of leadership, technology, and everyday experiences – finding meaningful patterns in everything from cooking to AI, focusing on the observations that tend to stick around long after the initial learning.
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Cameron Moll
Desquared • 16K followers
You've likely seen the headlines of executives issuing AI mandates for internal teams, some of which hasn't landed well internally (or externally). Prior to these headlines making a splash we opted to take a slightly different approach. A set of expectations for the entire Design org: 1. You’ll experiment with AI and share what you’re learning. 2. You’ll become proficient at prompting. 3. You’ll stay alert to opportunities for which AI can improve the products, services, and workflows you’re responsible for. 4. You’ll maintain a very high bar for design quality, regardless of whether humans or bots do the work. 5. You’ll never lose touch with the ability to craft with your hands, mind, heart, and gut. How are we making these actionable so they're not just frothy maxims? One of the ways we're doing this is through a monthly series called "AI Playdates" where volunteers or delegates present on design-related AI topics to the entire org. Today was the second instance in our series, with four presenters sharing their experimentation with Lovable, Bolt, Replit, v0, and ChatGPT for generating UI concepts and complementing their design workflows. Through Playdates, we're directly chipping away at 1 and 2 above, and indirectly at 4 and 5. Expectations (or guiding principles) such as these aren't likely to make headlines. In fact this post isn't likely to garner much attention either. Yes, sometimes we need to act boldly as leaders, and yes even with mandates. But there is also wisdom, sometimes greater wisdom, in acting with more thoughtful judgment and more flexible guidelines. Slow and steady. Measured and principled. These don't make headlines as much, but gosh they sure can be an effective way to lead. #ai #design #leadership
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Josh Clark
Big Medium • 6K followers
My work is different these days. I still lead big design projects for Big Medium clients, but I’m also doing lots more product strategy intensives, or stepping in as fractional chief product/innovation officer. Lots of intimate, high-impact engagements. It’s a sign of the times. The call I keep getting: “We’re facing a big shift, and we’re not sure what to do next.” Frequently that’s about AI, of course; our Sentient Design work offers fresh direction for creating meaningful new products. But there’s also more going on. Clients are asking: - Why don’t our products and processes work like they used to? - How do we respond to seismic changes in [insert: business / government / media / culture]? - How do our teams keep up with technology that moves faster than we do? - Do we have what we need to adapt—people, skills, process, imagination? I mean, that’s a lot. Sometimes you just need a little help. I’m curious if you’re feeling that? In only the past few months, we’ve helped People Inc., Cigna, Stanford, Indeed, and a raft of startups with these questions. All of those were nimble engagements working closely with execs or innovation teams. The small, personal approach was especially powerful to find both clarity and action. So many of our recent engagements have started there that we’ve formalized some new offerings: product strategy intensives, strategic retainers, and of course Sentient Design workshops and design sprints. I’ve been thinking about this a lot, because what companies need from agencies and consultancies is changing. Strategy decks or production builds aren’t enough. Clients want fresh ideas for hard new problems. But it has to be paired with action. Hand-wavey powerpoints don’t cut it. Production shops don’t bring vision. We’ve always been more than all that, but I’ve been seeing a new kind of partnership emerging: more intimate, more focused, more open-ended to start. I’ve always been centrally involved in all projects, but now sometimes the projects are “just Josh.” Sometimes clients need the strategic guidance of a solo advisor like me, sometimes a full design team. We’re flexible enough to cover the range. One often leads to the other. It’s a different client-agency relationship, but Big Medium’s always been a little different. We’re small but work with giants. We’re a design agency that’s also a strategic consultancy—both and neither, the best of each. I think it lets us focus on real partnership. The word’s been cheapened through overuse. But to me it means solving hard problems with kindness, offering compassion and permission to be wrong until you’re right. The thing I love about these new engagements is that we’re digging into those hard problems together, learning as we go at a time when there's so much to figure out. Does this sound right to you as a product or design leader? I’d love your thoughts. And if you think we can help, give me a shout.
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Tom Scott
Verified • 111K followers
How companies build design teams is changing. Roles are merging, AI is forcing companies to re-think about who they need to hire, how they hire and if indeed they need to make so many hires. I put together some updated thoughts on recent observations in hiring designers. TL;DR of the article: - Different requirements of designers - The bar to get a design role is higher - Interviews are more practical - The rise of super senior IC - The need for hands-on Design Directors - Roles are merging - Be prepared to sell an opportunity to designers
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Derek E. Baird, M.Ed.
Derek E. Baird Consulting |… • 6K followers
When kids are left out of the design process, we end up with products that treat them as problems to manage rather than people to serve. Not enough product teams ask kids what they actually need. The Joan Ganz Cooney Center at Sesame Workshop did. Their newest report, 𝘛𝘩𝘦 𝘍𝘢𝘮𝘪𝘭𝘺 𝘛𝘦𝘤𝘩 𝘊𝘺𝘤𝘭𝘦: 𝘕𝘢𝘷𝘪𝘨𝘢𝘵𝘪𝘯𝘨 𝘚𝘤𝘳𝘦𝘦𝘯𝘴, 𝘋𝘦𝘷𝘪𝘤𝘦𝘴, 𝘢𝘯𝘥 𝘚𝘰𝘤𝘪𝘢𝘭 𝘔𝘦𝘥𝘪𝘢, by Senior Fellow Amanda Lenhart, is the result. Through nine youth co-design sessions with families across the country, the report centers the voices of children ages 4-14 alongside their parents. That's UNCRC Articles 12 and 13 in practice: children's right to be heard, and their right to seek and receive information in ways that work for them. What emerged is a clear framework: the 𝘛𝘩𝘦 𝘍𝘢𝘮𝘪𝘭𝘺 𝘛𝘦𝘤𝘩 𝘊𝘺𝘤𝘭𝘦, a repeating pattern of deciding on, setting up, and managing devices and platforms as kids grow and technologies evolve. It's not a moment. It's a continuous journey, and families are exhausted from navigating it alone. The report delivers concrete recommendations for designers, educators, and policymakers on how to build technology that actually serves children and families, not just the bottom line. Thoughtful design has the power to strengthen family relationships rather than strain them. This one is worth reading end to end. Full Report: https://lnkd.in/gDPfnUPZ #ChildRights #WellbeingByDesign #KidTech #UNCRC #YouthCoDesign #ProductPolicy #EdTech
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Cody Barbo
Trust & Will • 21K followers
Fun call with Stephany Bader, VP of Product, is what is the future title for designers and PMs? We've been blown away with what our team can build now with AI. Feels like there's a new working title in motion for designers and PMs. Curious what if other builders feel the same way.
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Rick Leander
LFB Holdings • 3K followers
Onboarding isn’t a feature. It’s a first impression, a trust test, and a shot at creating real momentum. This piece lays out how behavioral design can shift onboarding from clunky to compelling. Worth a read if your product greets new users like a PowerPoint deck. https://lnkd.in/eHkYrH2U
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Regan Robinson
Happy Ventures • 5K followers
Want to design products that make the market move first? Jess Schram (Partner at Remedy Product Studio) unpacks the 3 principles that shape how she builds for scale: 1. Iterate in the loop: Continuous discovery > one-time validation. Stay close to customers. 2. Test for pull: Don’t push—observe switching barriers, adoption friction, and real behavior. 3. Know when to step aside: Founders launch; operators scale. Recognize the inflection. Take this lens: Demand isn’t a feature of your product—it’s a reflection of your execution. Link to the full episode in the comments. Future Fit in 15™ Unconventional growth levers—for CEOs and founders ready to go contrarian. ***** Hi, have we met? I'm Regan, and I build revenue engines for companies at inflection points—by aligning what they say, sell, and scale around the edge only they can own.
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Megan Blocker
Justworks • 3K followers
Designing the right tool stack is critical to the success of a modern research team. In the past few years, I've run research team transformations at three deeply different organizations with wildly disparate cultures, operating models, and goals - which means that each time, we've settled on three different toolkits. Given how quickly the UXR tools landscape is evolving, an always-on approach to scanning the market is critical. But knowing how to look for what's best suited to you is even more so. Can't wait to hear these folks share their wisdom and help me get better at it! You know if Rosenfeld is convening a panel on UXR tools, it'll be the best panel on UXR tools around.
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Ryan Durkin
Massachusetts AI Coalition • 18K followers
Leaders from the Massachusetts AI Coalition are working with their teams to drive impact across the Commonwealth. Here's a quick update for those interested in following along. - Beacon Taskforce: A Founder Starter Pack is being assembled from the feedback of 30+ founders. Consistent themes are present (fast/flexible capital, free work space, GPU credits, connections to founders/operators), making consistent solutions testable. Excited for the first Founder Starter Pack to go live in early H1. - Tavern Taskforce: Tomorrow's event is ON. Excited for Luke Winston-Almanzar, Co-Founder & CEO of Reservoir, Ryan Jacobs, Co-Founder & CEO of Agency Robotics, and Shilpi Gupta, Founder & CEO of her company will be speaking on the "Industrial AI Builders Panel." - Banners Taskforce: Heads down. Cranking away. Working on a launch of our first big initiative on April 1st. Remember folks: The weather in New England is a feature, not a bug. 😉
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Lev Kerzhner
NYYON • 5K followers
Product teams have better tools, clearer specs, and stronger processes than ever. And yet design-to-production handoffs still break! On Feb 25, Adir Ben-Yehuda of Autonomy AI will be hosting a live panel with Ben Lang (Loox) and Nir Benita (Traceloop) to unpack where things actually go wrong - and what high-performing teams do differently. We’ll cover: • Where intent gets lost between Figma, tickets, and code • Why misalignment shows up late (even in mature orgs) • How teams reduce rework without slowing delivery If you’re a PM, designer, or engineering leader tired of late-stage surprises, you’ll get practical insight from people who’ve lived it. Join us: 📅 Feb 25 | 6:00 PM GMT+2 Link: https://luma.com/j063vrui
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