Hitesh Patel

As we navigate this AI paradigm shift, it's vital to stay grounded in our core principles as we rethink everything about the user experience. Excited to speak at the Open Source in Finance Forum New York about how the "Connective Tissue of Financial Services" now extends into creating interoperability for our ecosystem of AI capabilities. #FINOS #AI #OpenSource #Finance #Interoperability #AgenticAI #OSFF2025

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PenFed Credit Union partnered with us at TTEC Digital to modernize their member experience by migrating their contact center to Genesys Cloud and integrating it with Salesforce CRM through CX Cloud. This transformation enabled seamless omnichannel engagement, secure authentication, real‑time access to member data, leading to a better member experience and impressive results in reducing agent after-call work time and case rework routing time. Check it out! ↘️

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Integrated Data and Analytics Transforms Population Health Management Responding to growing demands to deliver exceptional care at lower costs, North Kansas City Hospital (NKCH) sought to improve its population health management and needed a robust data and analytics solution. By implementing the Health Catalyst® Data Platform, NKCH gained access to trusted data and insights, developing a scalable analytics infrastructure to support and advance population health strategic priorities.

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A different take on the Digital Healthcare Experience podcast this week. I really enjoyed this one. Join Maggie Neustadt, VP, Risk Management, BJC Health System, and Lynn Price, Attorney, Author, and Consultant, as they share proven strategies to move projects forward, secure funding, and win stakeholder support.

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After years of manual workarounds, a 9-hospital health system on the East Coast partnered with Oakwolf Group. Our Oakwolf Principal Consultant team strategized and implemented an automation to a critical workflow. The outcome: patient wait times reduced to zero in provider on-the-fly workflows. This is the kind of impact that happens when deep Epic expertise meets real-world problem solving. Curious to learn more?

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In our chalk talk CNS425 yesterday, there were 2 fantastic questions, out of many, around how can we as developers restrict agents to do some action that are not permitted and how to evaluate agents if we change the LLM. In the perspective of AgentCore, now you have ways to address both: Policy in AgentCore (Preview) – Defines clear boundaries for agent actions by intercepting AgentCore Gateway tool calls before they run using policies with fine-grained permissions. AgentCore Evaluations (Preview) – Monitors the quality of your agents based on real-world behavior using built-in evaluators for dimensions such as correctness and helpfulness, plus custom evaluators for business-specific requirements. Follow this blog: https://lnkd.in/gZMYuiga

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Fired up about what we’re rolling out for collections. Faster replies, fewer bottlenecks, better risk control. It’s not just automation, it’s a smarter way to work. Hear Dave Ruda, our VP of Product, break it down below! Learn more: https://bit.ly/4lU1tVT

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Proud to see CGI continue its long-standing partnership with Highmark. This collaboration shows how meaningful innovation, grounded in data, analytics, and trust, can drive real outcomes in payment integrity. Excited for what the next phase will bring, especially as AI capabilities expand.

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If you're ever wondering what Zelis does, this short video is a great place to start. Learn how our flagship solution, ZAPP Edge, helps modernize the healthcare financial experience and makes payments simpler and more transparent for everyone.

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