Joe Chung
San Francisco Bay Area
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About
An experienced engineering leader with a proven track record of over 25 years of…
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2K followers
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Joe Chung shared thisWe are so excited to have Michelle Obama join Twilio at #SIGNALConf on October 21. Visit our website to learn more and to register.
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Joe Chung shared thisEvent Streams—now in private beta—simplifies how you can tap into every customer interaction sent or received with Twilio.
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Joe Chung liked thisJoe Chung liked thisSignal is going live right now in San Francisco. Twilio is the infrastructure for engagement in the agentic era. Today, we launched 6 products in General Availability: 🪄 Conversation Orchestrator 💾 Conversation Memory 🧠 Conversation Intelligence 💬 Twilio Conversations ✉️ Twilio Email 💻 Our brand new Twilio Console We have have been on a multi year journey to unify Twilio and make a seemless experience across all channels and functions. Today marks an important milestone for us and our customers. If you are an existing Twilio customer, check out the new products! If you aren’t, we’d love to welcome you onto our Platform. Sign up at twilio.com. We can’t wait to see what you (or your agent) build!
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Joe Chung reacted on thisJoe Chung reacted on thisTomorrow, my portrait will hang on the walls of SFMOMA San Francisco Museum of Modern Art. Still processing this one. I'm honored to be part of Diversify: Female Founders in Focus - an exhibit featuring 200 women building companies across AI, fintech, healthcare, and more. Created by the brilliant Erika Bahr of Daxe, who decided to show the world, after one too many investors cited a "pipeline problem." Proud to be included alongside so many incredible founders, and to be building Roll during such an exciting moment in AI and tech. If you're in SF on May 6th, come see us on the walls of SFMOMA: https://lnkd.in/gTfQn6ed #WomenFounders #FemaleFounders #AI #SFMOMA
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Joe Chung liked thisJoe Chung liked thisAfter an incredible journey at Robinhood, I’m turning the page to a new chapter. More on that in another post. Robinhood has been one of the most meaningful experiences of my career. I’m deeply proud of what we built together, not only the products and platform, but the culture, trust, and caliber of the team behind it all. We moved fast, scaled aggressively, shipped many 0-to-1 products, and continued to raise the bar without compromising quality. Most importantly, we built products that made a real difference in the financial lives of millions of customers. None of it would have been possible without the amazing people I had the privilege to work alongside every day. Thank you for your partnership, ownership, and relentless drive. I’ve learned a tremendous amount from this team and will always be grateful for the experience, friendships, and memories 💚 Robinhood is in a strong position, and I’m excited to see the team continue to do great things. Onward 🚀
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Joe Chung liked thisJoe Chung liked thisEarly on at Galley, we went for the jugular selling $300k enterprise deals. It put customer adoption, revenue forecasts, and our CS team in jeopardy. So we started letting customers out of contracts we oversold. Marcus became our CPO because an enterprise vendor sold him a six-figure implementation that collapsed halfway through, $300,000 spent on a problem that never got solved. That's the enterprise software business model working exactly as designed. Enterprise software dies in two completely different ways depending on the price tag. At $300K, it can fail spectacularly. You're halfway through onboarding when you realize: - The technology is wrong. - The adoption path is broken. - Your problem is exactly where you left it. At $20/month, that death is different. Someone puts it on a corporate card because it's under the spend threshold. They log in once. Auto-charge runs for 12 months. $240 gone for a tool nobody opened twice. Both are the same problem of customers paying for software they never truly adopted, whether the price tag is six figures or pocket change. The conventional B2B sales motion is: - Pain discovery. - Shoving a solution that maps to a partial part of that pain down the customer's throat. - Asking them to adopt too much product to solve too little problem. We tried this ourselves. We pushed for the largest possible deals, selling massive enterprise accounts at couple-hundred-thousand-dollar initial ARR. It put everything in jeopardy: - Customers were drowning in features they hadn't asked for, so adoption stalled before it ever gained momentum. - Our revenue forecast became unreliable because deals that looked closed on paper were collapsing during implementation. - The CS team was buried under implementation plans that required more resources and time than anyone had budgeted for. So we did something that felt deeply counterintuitive at the time. We started letting people off the hook for contracts on software they weren't actually using. We had oversold them. And it ushered in one of our now core value of meet people where they're are by building to last and being good stewards. We could only learn that however, by trying to go for the jugular and sell high value, fully expanded, massive enterprise accounts, multi-hundred thousand dollar ARR deals. Galley has been on a roll, hitting all of our growth targets since. The big lesson, selling someone more than they can adopt starts the countdown to losing them entirely.
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Joe Chung liked thisJoe Chung liked thisAs I'm driving into work for the first time since I had my fateful call with my Oracle VP back Sept, I'm filled with mixed emotions. For the first time in over 28 years, I'm not going to the work with many of same people I've spent the last 28 years with. A lot has happened in 28 years. 𝟭𝟵𝟵𝟴 → 𝟮𝟬𝟮𝟲 Back in 1998, I didn’t know it then… I was about to spend 𝗻𝗲𝗮𝗿𝗹𝘆 𝘁𝗵𝗿𝗲𝗲 𝗱𝗲𝗰𝗮𝗱𝗲𝘀 with this team. It wasn't just a job — I grew up - quite literally. During these years: We started out as a small company. We grew, we shrank, we grew again. I still remember the day when I showed up for work, and everyone else was trickling in, when the Twin Towers fell. And somewhere along the way… 📌 Work became purpose. 📌Colleagues became friends. 📌Many of us got Married 📌Many of us built a Family 📌We became a work family. Just to name a few: Robert Lawson William Paulsen Anthony Pascual Jason Feldhaus Martin Reames Debster DeSantis and many others who have since retired. I’m forever grateful to every manager, mentor, and teammate who has helped me over these past 28 years. I'm still figuring out what’s next, but excited to announce that I have taken a position as Senior Site Reliability Engineer at Yardi. While a part of me feels like celebrating, it's still very difficult knowing that there are so many of those recently impacted by the Oracle Layoffs, including a large number of my former teammates that are more like family who are just beginning their new journey. While this personally marks the 𝘌𝘯𝘥 𝘰𝘧 𝘢 𝘌𝘳𝘢, it's also the 𝗕𝗲𝗴𝗶𝗻𝗻𝗶𝗻𝗴 𝗼𝗳 𝗻𝗲𝘄 𝗮𝗱𝘃𝗲𝗻𝘁𝘂𝗿𝗲𝘀. 🚀 ----------------------------------------------------- For my former colleagues as well as the numerous others who we're recently directly impacted by the Oracle Layoffs, I remain committed to helping them make the transition. I know of 4 Slack Groups which are invite only for ex-Oracle: 🎉 SuiteEscape 🎉 exOracle-Rifees 🎉 ex-Oracle 🎉 Oracle Workers Solidarity If you are ex-Oracle that has been impacted by Oracle RIF, connect with me, post here, the date you were affected, and I will send an invite. 𝙋𝙡𝙚𝙖𝙨𝙚 𝙝𝙚𝙡𝙥 𝙩𝙖𝙜 𝙩𝙝𝙤𝙨𝙚 𝙬𝙝𝙤 𝙝𝙖𝙫𝙚 𝙗𝙚𝙚𝙣 𝙖𝙛𝙛𝙚𝙘𝙩𝙚𝙙 𝙩𝙤 𝙡𝙚𝙩 𝙩𝙝𝙚𝙢 𝙠𝙣𝙤𝙬 𝙤𝙛 𝙩𝙝𝙚𝙨𝙚 𝙧𝙚𝙨𝙤𝙪𝙧𝙘𝙚𝙨. ------------------------ Catherine Slater has also started a free resource (https://lnkd.in/g8yB9DiC): 🎉 http://rebasecareers.com ------------------------ Joshua Bartels has created a tool to help tailor resumes more efficiently: 🎉https://lnkd.in/g_e2Fcgd ------------------------ An Engineering Manager from Oracle is taking the initiative to offer 1:1 mentorship, resume reviews, and interview prep—all for FREE. Whether you're refining your resume or preparing for your next technical interview, this is a fantastic way to grow your network and get expert feedback. This information is available on the SuiteEscape Slack channel above #OracleLayoff #OracleRIF #CareerTransition #NewBeginnings #Gratitude
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Joe Chung reacted on thisExcited to announce that we just raised our Series D at Hightouch! I recently crossed my two year mark here, and it's been an intense, wild, and fun journey thus far. We've built a truly amazing team that I'm proud to work with every day. We're growing super fast - come build the future of marketing with us! https://lnkd.in/esNz74aa Read more about the round here: https://lnkd.in/ejzZZtBH
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Joe Chung reacted on thisJoe Chung reacted on thisWell, that’s it … I’ve retired. Last week I packed up my laptop and badge for the final time and handed the box to a courier to return it to Twilio. And with that, my career of more than 40 years, spanning multiple engineering and leadership roles in telecoms and cloud technology companies, has come to an end. As I look forward to the next phase, I can feel proud and very fortunate to have been able to make this final step on my own terms. From starting out as a student engineer with the Irish state Telecoms, through various engineering and leadership roles in Telco and then Cloud Internet companies, mine has been a varied and interesting career. And now finishing it as a Senior Director at Twilio, I feel like I am going out on a high. I want to take this opportunity to acknowledge those of you reading this who played any small part in my career. Thank you for having been with me on some part of that journey. I accumulated a lot of knowledge and built up my EQ through many of the encounters I had with work colleagues over the course of my career. And I want to also take this moment to thank my wonderful wife, Cynthia O'Mahony, who was a great support for me during my career and for the fantastic job she did in raising our 3 amazing children, while I sometimes allowed my work to consume too much of my time. Now as I update my LinkedIn profile and hang up my corporate boots, I can reflect on how fortunate I was to have had such a fulfilling and ultimately, successful career. And, based on feedback I have received through the years, I can also be proud of the positive impact I have had on some of the people who I worked with or led over that time. While I certainly have regrets about some of the decisions I made along the way, I am happy overall with the contributions I made to the success of the companies I worked for. More importantly, I am happy that some peoples’ careers or personal lives have benefitted from my influence or from advice or feedback that I provided in the workplace. Finally, there are a few leaders in particular who played a really positive role in my career, who showed faith in me along the way and without whose guidance I would not have been as successful as I have been. Some of those leaders from earlier in my career are not on LinkedIn and there are probably one or two names who I will forget as I think through the list. But, for the following individuals who stand out in my memory as having been particularly influential, as well as being great human beings, thank you for your leadership, trust and friendship. I wish you all at least the same fulfilment and happiness in your careers as I obtained in mine. David Nelson, Bill Haller (ex AT&T), Dave Jones, Conor Harrison, Larry Rosen, Niall Hayes, Pat Hession, Mark Simms, Chris Boran
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Joe Chung liked thisJoe Chung liked thisExcited to share some big news: I've joined Fireworks AI as President. I've spent my career at the intersection of great teams, disruptive technology, and massive market opportunity, from architecting Salesforce’s 50x revenue growth to $5B+, to driving 10x revenue growth at Twilio in five years. I believe the opportunity at Fireworks is even bigger. Fireworks is the world’s frontier inference platform, created by the team that built PyTorch, the backbone of modern AI. As the demand for tokens explodes, inference is poised to be one of the biggest markets in history. Now that we’ve hit an inflection point in the quality of open models, I believe no one is better positioned than Fireworks. Fireworks brings together state-of-the-art training and inference on one platform, enabling companies to transform open models into private models that surpass frontier model performance. Owning your model is the key to being able to control your AI quality, performance, cost, and future. That’s why Fireworks has become the inference platform of choice for AI leaders like Cursor, Vercel, DoorDash, Genspark, Uber, Shopify, and thousands more. Fireworks is in the early stages of this hyper-growth journey, now processing 30 trillion tokens a day, up more than 100% from just a few months ago. I want to thank our visionary CEO Lin Qiao for this opportunity. I’ve had the privilege of partnering with some amazing CEOs like Marc Benioff and Jeff Lawson, and I have the same confidence that Lin and I will be amazing partners in building a generational company. If you're looking for the ride of a lifetime, we're hiring across the board. Let's bring the 🔥
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Rob Hazan
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Urgent change may be required for publishers who use #Prebid -- Microsoft is shutting down the public Prebid Cache that's been hosted at adnxs.com since #AppNexus days. #Sincera data shows that this cache is still very widely deployed among web publishers. Pubs using it need to stand up their own cache (and update all their configs), use a 3rd-party vendor's cache, or work on storing ad markup in local cache in the browser. If you do nothing, a lot of video ads may fail to render starting in January. Just in time for the holidays!!
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