John Lay ☁️

John Lay ☁️

Bowling Green, Kentucky, United States
3K followers 500+ connections

About

Expertise leading high performance Information Technology teams in all facets of software…

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Articles by John

  • Who's heading to TrailheaDX this month?

    Who's heading to TrailheaDX this month? This person is. I'm so looking forward to the two days of Trailhead Geekdom and…

    1 Comment

Activity

3K followers

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Experience

Education

Licenses & Certifications

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Volunteer Experience

  • Volunteer

    Camping World Project Good Samaritan

    - Present 13 years 5 months

    Social Services

    Camping World provides employees 8 hours to volunteer each quarter.

    I use this time to support various local charities such as Thistle Farms, United Way, and South Warren High School.

  • Thistle Farms Graphic

    Volunteer

    Thistle Farms

    - Present 13 years 4 months

    Civil Rights and Social Action

    Thistle Farms is a great Nashville support organization. Contributing my time to this cause is very rewarding.

  • Mammoth Cave National Park Graphic

    Volunteer

    Mammoth Cave National Park

    - Present 11 years 3 months

    Environment

    I enjoy working out in the woods helping keep this national park clean and functional.

  • Southcentral Kentucky Community and Technical College Graphic

    CIT Advisory Council Member

    Southcentral Kentucky Community and Technical College

    - Present 7 years 1 month

    Education

    Review and advise on direction of the Computer Information Technology program at SkyCTC.

Courses

  • Trailhead

    -

Projects

  • RV Sales Salesforce Deployment of Sales Cloud and Service Cloud

    -

    Worked with executive leadership to define Salesforce deployment at Camping World and Good Sam Enterprises to increase sales and handling of customer service issues.
    Started with an idea and 40 licenses of Salesforce Service Cloud, now up to over 2,800 full Performance Edition licenses with ERP and other back office integrations including a Cisco Phone integration to support multiple call centers and 120 US locations.

    Other creators

Honors & Awards

  • Dreamforce 2018 Session Speaker

    Salesforce

    Presented session on how Camping World use Salesforce lightning to transform sales and customer experience.

  • Dreamforce 2018 Trailhead Keynote Speaker

    Salesforce

    One of several speakers in the Trailhead keynote at Dreamforce 2018 when Camping World use of myTrailhead product was highlighted.

  • Salesforce Apex Specialist SuperBadge

    Salesforce

    Earned Saelsforce Trailhead Apex Specialist Super Badge

  • Salesforce Lightning Experience SuperBadge

    Salesforce

    Earned Salesforce Trailhead Lightning Experience Super Badge

  • Salesforce Reports & Dashboards SuperBadge

    Salesforcew

    Earned Salesforce Trailhead Reports & Dashboards Super Badge

  • Salesforce Security SuperBadge

    Salesforce

    Earned Salesforce Trailhead Security Specialist Super Badge.

Languages

  • English

    -

Organizations

  • Simpson County Amateur Radio Society

    Vice President

    - Present
  • IRUG

    Panelist - 2015 Super Session Panel: Integrating Retail Solutions to Create Customer Experiences that Matter

    - Present

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