Jon Reed

At SAP Sapphire 2025 in Orlando, SAP unveiled AI innovations, partnering with Perplexity to empower users with #Business #AI. Joule, SAP’s AI assistant, enhances user interaction across systems, while Perplexity’s collaboration enables real-time answers from structured data. CEO Christian Klein emphasised delivering value through #AI, helping businesses make faster, trusted decisions using SAP’s extensive data and workflows. T E Raja Simhan Aravind Srinivas

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#AI is changing how we experience enterprise software and it's happening faster than you think. Dive into the latest #ux innovations in SAP S/4 HANA CloudPublicEdition 2508 and the SAP #Fiori launchpad --> now generally available. This release brings exciting #design updates including: • AI-assisted enterprise search, filters, and smart summarization • Enhanced personalization in My Home, with beta features for even deeper insights • Joule-powered analytics integration • Seamless collaboration with Microsoft Teams • Design updates for consistency across the SAP Business Suite and many more.. On a personal note, it’s incredibly rewarding to see how far we’ve come in embedding intelligence and simplicity into the SAP user experience. Stay tuned for the next update, where we’ll cover innovations available for beta testing! 👇 Check out the post from Thomas Reiss and let me know what you think: https://lnkd.in/eHd5h7RJ #SAP #SAPFiori #S4HANA #UserExperience #AI #Design #EnterpriseSoftware #UXDesign #SAPUX #SAPDesign

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Nice! SAP CEO Christian Klein shared a new partnership with Perplexity . this will augment SAP data with unstructured web data while providing trust. Aravind Srinivas Co-Founder & CEO, Perplexity said "Question first thinking will be the norm and the most successful people will be the ones that ask the best questions." He said the future is better decision-making from more intelligently connected data, especially unstructured data with the necessary trust because you can doublecheck the data. #SAPSapphire #Search #GenerativeAI #AI

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MDM's next free webinar on March 25 will tackle one of wholesale #distribution's most pressing, yet underserved issues of workforce disruption. https://lnkd.in/gYXUaR9R You don't have to look far for headlines of skilled labor shortages, brain drain from retiring veteran staff and the challenges that come with upskilling your team — whether frontline or executive-level — with modern technology. Here, Epicor's Thom Smith will share his expertise on: - workforce change management principles that are effective for any organization - onboarding and training best practices - Reskilling staff and adopting new processes while minimizing downtime Register at the link above or in the post below, and join our discussion! The Q&A portion of our webinars tend to be where some of the best insights are delivered.

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From Corporate Statements to Human Stories If you’ve ever stared at a line like “Agent-based orchestration optimizes enterprise expense validation” and felt… unmoved — you’re not alone. In our latest Thought Leadership Learning session at SAP Labs, one insight hit me like a quiet thunderclap: strategy is only half the job; translation is the art. We all work hard to align with corporate strategy — the slides, the mission statements, the AI roadmaps. But where we lose people is in the language. AI, automation, enterprise transformation — these aren’t just buzzwords. They’re stories waiting to be told. Behind every line of code sits a human problem: A finance admin who wants their reports to just… work. A developer who’s proud of a feature that makes life simpler. A product manager trying to connect vision to value. That’s where storytelling bridges the gap between what SAP says and what SAP does. When you write about your work — don’t tell me what the system does. Tell me what it changes. Instead of “AI-driven insights for predictive budgeting,” tell me: “For every finance lead who’s had to explain ‘what went wrong’ at quarter-end, here’s a tool that now predicts it before it happens.” See the difference? One informs. The other connects. Because at the heart of thought leadership is empathy — the ability to make technology feel human again. If you can translate strategy into story, product into purpose, and data into emotion — you’re not just communicating. You’re leading. #Storytelling #SAP #ThoughtLeadership #AI #ProductManagement #Communication #IamAThoughtLeader

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Molton Brown's peak-season transformation — and what it signals for #agenticcommerce. Molton Brown, Kao Corporation's crown jewel in luxury beauty, just published a compelling SAP Customer Experience #CX case study that is worth reading carefully. The headline: a full migration to SAP #CommerceCloud — a modernization move. The results are real. Three statements from the story deserve attention: 1️⃣ "Legacy systems couldn't provide the speed, stability, or connected view required." Classic peak-season architecture debt. The move to Commerce Cloud is a logical, if overdue, progression. Many brands are navigating exactly this right now. 2️⃣ "AI changes how people (and agents) discover and buy." SAP said the quiet part loud. Agentic commerce isn't a roadmap promise anymore — it's actively reshaping how brands need to think about discoverability, personalization, and conversion architecture. 3️⃣ "Black Friday is not just about revenue; it's about brand engagement." Naresh Krishnamurthy's quote deserves wider circulation. Every vendor obsessing over CVR lift should internalize this before building their next pitch deck. How does this sit in the broader landscape? Salesforce Commerce Cloud and Adobe Commerce tell similar transformation stories. commercetools makes a strong case that composable architecture gets you here without structural lock-in. Shopify Plus wins mid-market luxury on ecosystem velocity, interestingly without making too much noise around it. And Salesforce #Agentforce, Adobe #GenStudio, and Constructor are actively staking out the same #agentic territory SAP is entering. Remember: The real differentiator isn't the storefront. It's #data depth. SAP wins where #ERP, commerce, and engagement are structurally inseparable. Composable wins where speed of change matters more than integration breadth. Know which problem you're actually solving. Top 3 for buyers evaluating agentic commerce: ✅ Don't buy a commerce platform. Buy a data architecture with a commerce front-end. Agents run on real-time unified data — not feature checklists. ✅ Ask every vendor: "Where does your AI agent actually make decisions, and on what data?" Marketing copy ≠ agent capability. Push for a technical answer every time. ✅ Model your peak-season failure mode first. If your vendor can't explain 99.99% uptime under 10x traffic spikes without heroic custom engineering, you're financing yesterday's problem at tomorrow's price. This story is a good one, it's strong #omnichannel execution, meaningful loyalty outcomes, and a leadership team thinking hard about what agentic commerce means for a luxury brand. The brands that get their data in order now are the ones whose AI agents will actually serve customers well tomorrow. But here's what SAP conveniently didn't mention. It was a migration from SAP Hybris to SAP Commerce Cloud. References in the comments 👇 #CX #AgenticCommerce #SAP #Commerce #CustomerExperience

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SAP unveils AI-powered suite to unify enterprise systems Key Insight: SAP has unveiled a new AI-powered Business Suite that integrates over 40 specialized AI assistants tailored to specific business roles, such as financial planning and supply chain management, aiming to replace fragmented enterprise software with a unified platform. Central to this is the SAP Business Data Cloud Connect, enabling secure, zero-copy, real-time data sharing across enterprise systems and with leading partners like Databricks and Google Cloud (with BigQuery support planned for H1 2026). The suite introduces AI-native supply chain applications that use live knowledge graphs for real-time risk detection, along with new procurement and customer engagement solutions. Background: At the inaugural SAP Connect event on October 6, 2025, SAP SE revealed this major update to its Business Suite, designed to unify IT landscapes often fragmented by “best-of-breed” applications. The introduction of role-aware AI assistants like People Manager and Financial Planning agents enhances operational insight by automating anomaly detection and cash management optimizations. The SAP Business Data Cloud now connects seamlessly with Databricks and Google Cloud, allowing customers to share SAP data directly in their platforms without conventional ETL processes, a capability supported by a $250 million investment in the Databricks partnership. Additionally, supply chain orchestration tools leverage Joule AI and knowledge graphs to orchestrate responses to multi-tier supplier risks. Credit perplexity

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