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Israel Krush shared this72% of patients report delaying care. Over half say the reason is simple: scheduling is too difficult. We just released Hyro's 2026 State of Patient Communications report, and the findings cut right through the AI noise. Here's what stood out to me: health systems keep investing in "digital front doors" that still lead patients into a manual queue. A chatbot that demos beautifully but can't actually complete a booking isn't solving access - it's rebranding friction. The gap between what AI SHOWS and what it DOES is where patients fall through. At Hyro, we're obsessed with closing that gap - automating the routine scheduling and access hurdles that keep people from getting care, at scale, without cutting corners on safety. Curious what people on the front lines are seeing. What's the biggest barrier you're encountering when it comes to patient access right now? Link to download the full report - https://lnkd.in/edeuFR8s2026 State of Patient Communications Report | Hyro2026 State of Patient Communications Report | Hyro
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Israel Krush shared thisOur new partner Overlake Medical Center & Clinics just performed a masterclass in how to deploy responsible AI agents in less than 4 months to automate patient communications. If I was a CIO/CDO of a major health system, I’d pay attention! For years, Overlake, a 349-bed hospital with 500K+ annual outpatient visits across its network of clinics in the Seattle region, was looking to streamline its call center to cut rising operational costs. The goal was to automate high-volume administrative workflows and enable better digital self-service online. The criteria: fast implementation, production-grade success stories, and expertise in healthcare, specifically. In a matter of months, Hyro deployed our AI agents across Overlake’s call centers and website. As part of the initial focus on repetitive tasks and patient self-service, our priority was to automate calls and messages, and integrate Overlake’s datasets and procedures within our agentic platform. The results came quickly. An average MyChart password reset used to take Overlake’s patients a whopping 7 minutes on the phone and would cost the health system $11.65 per interaction. Now, Overlake has automated 51% of MyChart password reset calls, freeing up their teams to focus on more meaningful interactions with their patients. Overlake also deployed Hyro’s web-based AI agents for patients seeking digital service. Since go-live, almost 90% of web-based patient inquiries are now automatically resolved through Hyro’s agents, sourced from Overlake’s knowledge base, and 90% of patients actively engage with them. All this in only 4 months! On deck, Hyro will expand to additional administrative workflows such as scheduling and appointment management. Excited to see their communications stack continue to shine. None of this could have happened without the incredible work of Scott Waters and the entire Overlake team. Couldn’t be more proud of your accomplishments. And of course, thank you to all the SuperHyros who continue to redefine patient access, starting with strong communication. Stay tuned for the next customer success story. Read the case study: https://lnkd.in/evUPtWuD
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Israel Krush shared thisIn case you’ve missed our recent announcement at Vive, I’m excited to (re)announce that Hyro and WebMD Ignite are partnering to unify patient engagement and care navigation across a single, digital experience for health systems. For the past years, WebMD Ignite has been the leading full-service growth partner for healthcare organizations, helping providers deliver clinical education content to millions of patients around the world. Now, with WebMD Ignite’s validated content and decision logic along with Hyro’s healthcare-trained conversational AI, our collaboration will create a clinical-grade intelligence layer that guides patients from initial questions through the entire care journey. Our initial focus is to close the gap between information and action in the patient experience. Hyro will integrate WebMD Ignite’s intelligence layer into its conversational engine to enable deeper symptom understanding, improved triage support and more clinically aligned guidance for patients focused on driving the next best action. Our partnership will enable WebMD Ignite to deliver its clinical education content within Hyro’s chat agent to convert initial patient questions into meaningful next steps like specialty routing, appointment scheduling and care navigation. All part of our shared mission to provide a more connected, actionable digital care experience for patients. And this is just step 1. We have two more exciting steps which we’ll share soon as the patient experience and journey continues to evolve from static generic content to a dynamic and personalized experience! Thank you Ann Bilyew, Sara Faye Green, and the rest of the team at WebMD Ignite for all their hard work over the past few months. It’s a privilege to partner with a team so committed to improving the day-to-day patient experience, and I couldn’t be more excited for what we will deliver together. Last but not least, thank you to all our Superhyros for all their efforts. You are truly incredible!
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Israel Krush posted thisAs a 12 year old, I never would’ve guessed playing Mario and other PC games would lead me to found Hyro with Rom and deploy responsible AI agents at 50+ major health systems across America years later. But that’s exactly what happened. Since my parents were Soviet immigrants, they signed me up for clubs after school. But not one of them. ALL of them. While my friends played basketball, I went to chess, swimming, ballroom dancing, origami, tennis, table tennis, Young Scientist Club, piano and also played basketball. I sometimes wonder how we crammed everything into one week. But then I remember: My parents bribed me with computer games. It started as 30 minutes of screen time after homework. When I shut my textbooks for the night, I sprinted to play Super Mario 64, StarCraft, Age of Empires, or the latest version of Battlefield. But usually Mario. It didn’t matter that I was exhausted from a full day of school and 2 extracurriculars each evening. Something about Mario hooked me. From then on, I found every excuse to sit in front of a computer. First, as a computer science + statistics (aka Machine Learning) student in university and then as manager for engineering and product teams at Israeli startups. But that was only the start. When I came to Cornell Tech in 2017, my interest in human-computer interaction (HCI) reached another level. Rom and I were hanging out in my Roosevelt Island apartment when we started to quiz the new Echo device: for directions, Maccabi Tel Aviv scores, the name of George W Bush’s father. We were having too much fun. But we also realized something. Natural language interfaces (voice and chat) will become the dominant way humans engage with technology. The questions we asked the machine may have been simple trivia then, but it was only a matter of time before large organizations, like health systems, relied on this technology for all interactions with patients and customers. So Rom and I decided to build. And later that year, we founded Hyro. In the 9 years since, we’ve deployed our responsible AI agents at 50+ major US health systems. All in an effort to help providers improve patient experiences and reduce employee burnout + shortages. So far, I couldn’t be prouder of the results. We’ve completed tens of millions of conversations with patients, saved providers, nurses, and call center representatives millions of hours and reduced operational costs by more than a third. And we’ve raised $95M to do the same for many other providers across America. But when people ask me how it all started, I always think back to Mario. The computer games on my PC and experiments with the game way past my bedtime. Sure, the interfaces have changed over the years, but my fascination with how humans interact with technology is the same. So thanks Mario - the last fundraising announcement is dedicated to you. And thanks mom and dad for the screen time. We wouldn’t be here without those 30 minute slots :)
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Israel Krush posted thisA couple years ago, a major national health system almost cancelled our contract. A year later, they became one of Hyro’s biggest champions. I’ve never told this story before. Now I’m ready, here goes nothing! A few years ago, a mid-Atlantic health system with over 1K beds and 10K employees implemented Hyro’s AI agents to automate routine tasks across their hospitals and clinics. At first, it seemed like the beginning of a long partnership. Then things started to go south. One of our customer success managers learned that the internal buyer who had originally purchased Hyro left the company. But that wasn’t the problem. The problem was that their new Director of Digital Health had a different vision than the initial SOW, one that involved shifting focus. As a result, our customer success manager became frustrated he couldn’t execute on the remaining elements of the SOW. So I scheduled an hour Zoom call with the new director to understand their new priorities (honestly I would be willing to fly/drive down to Maryland to meet him in-person if needed). On the call, the director told me what was going on, and for an hour, I listened. The more I heard, the more I realized he was right. The Hyro agents deployed might’ve followed the SOW, but they didn’t meet the needs of the patients or the health system. So we crumpled up the SOW and went back to the drawing board. Fast forward to today, this health system is one of our great partners. We’ve since renewed and expanded our engagement, hosted their CDIO on a panel during Hyro’s Digital Front Door Day and on our podcast, and they regularly refer us to other health systems. And best of all, the new Director of Emerging and Consumer Technology, who leads the Hyro relationship, is now a strong champion and partner. True, it’s important to stick to the contract (I’ve heard enough bad stories about broken SOWs), but never at the expense of provider needs and patient care. Zooming out, health systems are looking for partners. That can mean many things. This story taught me that part of being a good partner is listening (really listening!) and being able to embrace speed and stay adaptive, regardless of what was originally discussed (and legally signed).
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Israel Krush shared thisCan’t wait to see everyone at ViVE next week in LA! And this time, we’re excited to share some of Hyro’s latest news, Hollywood-style. ViVE has never been an ordinary conference for us. We took a bet on ViVE from year 1 at Hyro as an early-stage startup with a small budget, and have been attending all the way through last year when we rocked the house with one of the biggest booths with the best honky-tonk party and call center-themed arcade games. So as 2026 approached, we wondered how Hyro could make a new splash. A few things to point out: 1- Like last year, we’re hosting an exclusive VIP party and we’re doing it the LA way. DJ, drinks, bites and some incredible rooftop views. All to celebrate the innovators, champions and leaders building the future of patient access across America. There’s a reason we co-host this party with two of the most trusted brands in the healthcare industry - ServiceNow and WebMD - both of whom we’re proud to call our strategic partners. That’s Monday night. 2- In case you’ve missed our latest partnership announcements, feel free to drop by our booth on Monday 10:30-11:30am as we share more details, movie-night style. 3- The next afternoon, I have the privilege to represent Hyro on the big stage. In a panel on AI in health systems, I’ll answer some of the toughest questions Hyro faces as we help 50+ major health systems automate their patient support systems: - How we maintain the human touch in patient interactions as we automate engagement layers. - What workflows are handed off to our AI agents vs. health system employees. - How do we turn Chaos into Care And some other questions that all healthcare leaders should be asking in 2026. Looking forward to joining Susana Rojas, Eric Smith, Trisha Rawlings and Cory Warner for such an important conversation. FYI: If you haven’t registered for ViVE, it’s not too late. Sign up here: https://lnkd.in/eXksdAmC And if you want to celebrate digital health on Monday night, request your invite here: https://lnkd.in/eQJTTrRy See everyone soon! We’ll have 20 SuperHyros by Booth #1602, fighting Chaos all conference long! Excited to meet you in person! #ViVEvent
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Israel Krush shared thisIt’s been an exciting couple weeks at Hyro! A new 15,000 square foot office in midtown, an executive offsite in upstate NY, our first in-person board meeting of the year...and to cap it off, we welcomed 50+ team members from all across the US and Tel Aviv to our 2026 Sales Kickoff event. We discussed a lot - from strategy to ops and patient access - but one theme kept surfacing: Healthcare is experiencing its iPhone moment. The demand for patient-facing AI that moves the needle on cost, revenue and experience is at all time high. 3 main messages I shared with the team during my SKO session: First, the AI infra giants (OpenAI, Anthropic and Amazon) announced new healthcare offerings (this is the first vertical they tackle!) and when giants enter your market, it only means one thing - you were right! They bring awareness, while we bring expertise and proven results! Second, if in the past many AI deployments lived under the CIO/CDO budget and priorities, they are now CEO-level initiatives. We don’t sell AI, we sell solutions to CEOs' top priorities! Finally, as market leaders, we are not defending our position, we are expanding it. There are hundreds of health systems still struggling with the same patient access and operational challenges we’re solving today, and there are dozens of broken processes we are just now beginning to solve. That’s why 2026 will be a defining year for us in continuing to deploy our Responsible AI Agents: safely automating patient access and engagement across call centers, websites, SMS, and mobile. Which means, yes: we are hiring! We’re scaling our GTM, product and engineering teams - including roles like: - VP Clinical Product Strategy - AI Engineering Group Manager - Sales Architects - Sales Engineerings - BDRs - Senior Backend Engineers - Senior Software Engineers …and many more. Have a lot of desks to fill at the new office. (Check out our career page! Link in the first comment) Huge thanks to Macquarie Group for hosting the SKO, to Dr. Tara Bishop MD, MPH for joining us as our guest speaker, to our great investors and partners, and most of all - to all our superhyros who made it all happen! 🦸 Was incredible to see everyone in person. Next up: ViVE.
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Israel Krush shared thisWhen we decided to establish our headquarters in New York, we knew setting roots in this incredible city was going to prove to be a great decision. Tremendously proud to share Hyro was just named to the 2026 New York Digital Health 100. New York is one the most innovative ecosystems on earth (very much like Tel Aviv, where we have our other office), and we’re proud to partner with health systems both locally and across the country who use our responsible AI agents to automate high-impact workflows. Following our $45 million strategic growth round last year, and having deployed our platform across 50+ leading health systems to date, honored to share this meaningful validation of Hyro’s mission to make healthcare more connected, more intelligent and more human. Thank you DHNY - this recognition underscores Hyro's growing role in reshaping patient access, operational efficiency, and omni-channel care journeys through responsible, agentic AI built for healthcare. Upwards and onwards.
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Israel Krush shared thisI participated in JPM’s Healthcare conference earlier this month for the first time. If I had to choose one major learning for me, it was that AI agents are no longer “only” a CIO/CDO project, it’s a CEO- and board-level strategic initiative. As you may know, there’s a non-profit track as part of JPM in which CEOs and CFOs take the stage to present their strategic initiatives and financials. I was proud to see that out of the 20ish health system presentations, which represent the biggest in the country, over 35% are Hyro’s customers! Unfortunately I couldn’t participate in all of them due to so many parallel events, but I did walk into the Tampa General Hospital (TGH) presentation by their impressive and forward-looking CEO, John D. Couris, who highlighted their AI agent (Aimee) as one of the three strategic initiatives, and called out Scott Arnold, Tampa’s CDIO, who’s been the driving force in implementing Aimee. While John presented some of Aimee’s success (see the video!), I got a text message from Matthew Kull, CDIO of Inova Health (another Hyro customer), asking, “are you still here? Is Tampa using Hyro? Good stats.” Then he sent me the slide he presented on stage the day before, highlighting some of Inova’s success with Hyro’s AI agents, which yielded 8.8x ROI! At the end of the presentation, I confirmed to Matt that indeed Aimee is powered by Hyro, and introduced myself to John, sharing how much we enjoy working with his teams, and it left me with one takeaway: AI agents are more than a one-department solution/implementation. In 2026, responsible AI agents are a CEO-level strategic initiative - one that impacts an entire health system from an operational efficiencies point of view, but most importantly impacts patient access, experience, and eventually outcomes. Grateful to be part of this! Next up - ViVE!
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Israel Krush liked thisIsrael Krush liked thisGrateful to the Healthcare Marketing & Physician Strategies Summit (HPMS26) for the opportunity, and to Mona Baset at Intermountain Health and Israel Krush at Hyro for a genuinely honest conversation on stage yesterday. We spent the time talking about AI in healthcare contact centers. My key takeaway from the conversation: everyone is figuring this out. No health system has this fully solved. But the organizations that will win are not the ones who move fastest. They're the ones who understand one thing clearly. You earn patient trust by making it easier. Not by explaining your AI strategy. Not by publishing a governance framework. By owning every step of the patient journey and relentlessly removing friction at each one. Every transferred call you eliminate. Every hold time you reduce. Every patient who reaches the right place on the first attempt. That's how trust compounds. Governance and transparency matter enormously, but they are internal work in service of one external outcome. A patient who gets what they need, faster, without unnecessary friction. That's the destination. Everything else is how you get there.
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Israel Krush liked thisIsrael Krush liked thisThe CHIME Innovation Summit tour continues. Jacksonville, you’re up ✈️ We’re on our way to Baptist Health to meet with leaders across the digital healthcare ecosystem. Israel Krush and Liat Kozuch will be there, getting into how health systems are measuring the impact of agentic AI – on patient access, operations, and ROI. 🗣️ We’re hosting a Thought Leadership Roundtable to take that conversation further: Orchestrating the Always-On Experience – Scaling Agentic AI Across the Enterprise | May 6, 2026 | 3:00 PM ET This roundtable brings together CIOs and digital leaders to talk through: → Moving from isolated use cases to orchestrated experiences → Integrating across fragmented systems → Scaling early wins across the enterprise → Building trust, governance, and human oversight See you where AI agents get put to work 🤖
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Israel Krush liked thisIsrael Krush liked thisTomorrow I'm on stage at Healthcare Marketing & Physicians Strategies Summit (HMPS) talking about AI in healthcare contact centers with Mona Baset from Intermountain Health and Israel Krush from Hyro But honestly, AI is not the point. The point is friction. Every moment a patient waits on hold, gets transferred twice, or hangs up before they reach the right person is a failure. It does not show up in most metrics dashboards as a failure. But it is one. Our job is to own every step of that patient journey and remove friction at each one. Sometimes that is AI. Sometimes that is a better trained agent. Sometimes it is a simpler process with no technology at all. We just happen to be using conversational AI right now because it is the best tool available for high volume, high friction moments at scale. 11:30 AM MT. Come find me if you want to talk about what that actually looks like in practice.
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Israel Krush liked thisIsrael Krush liked thisThe CHIME Innovation Summit tour continues! Baptist Health Jacksonville, you’re up ✈️ Finally get to meet our customer ONSITE along with top leaders across the digital healthcare ecosystem. Hyro will be leading a Thought Leadership Roundtable: Orchestrating the Always-On Experience – Scaling Agentic AI Across the Enterprise. This roundtable brings together CIOs and digital leaders to talk through: → Moving from isolated use cases to orchestrated experiences → Integrating across fragmented systems → Scaling early wins across the enterprise → Building trust, governance, and human oversight Thanks to CHIME for cultivating this amazing community and honest conversations. Sara Meinke, MSHI, CHCIO, CDH-E Julian Ammons MSCIS, ITILv4, CDH-L, CHCIO Danielle Rodriguez, CDH-L Keith Fraidenburg, MBA Charles Russell Aaron Miri, DHA, FCHIME, CHCIO I'm coming for ya!!! 🫶
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- Howard Wu
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