Paul O'Malley

CRMs aren’t built for renewals. Renewals are a critical revenue engine that need to be actioned, not just stored. Where CRM's don't accomodate for renewals: ❌ Missed renewal windows ❌ Slower quote approvals ❌ No insights into churn risk or visibility metrics ❌ Inconsistent customer experiences ❌ Lost upsell opportunities impacting revenue Where Renewal automation accelerates growth: ✅ Automated quote and checkout ✅ Engagement and visibility data to identify risk ✅ Smart renewal reminders ✅ Self-serve checkout ✅ Upsell and cross-sell opportunities to drive more revenue #CustomerSuccess #RenewalAutomation #SaaS #RevenueGrowth #CSLeadership #RecurringRevenue #Retention

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Presales Leader: “We want to show our impact.” Homerun: “How are you sharing your presales data across the org?” Presales Leader: “We have 3 SE fields in SFDC.” Homerun: “We need to chat…” Your SE/SC/SA team learns incredibly value information as they work their deals. That means you should be sitting on TONS of 'presales data' that no one else in your company has… but everyone wants. Examples? ----- 💰 SALES: What are the technical blockers putting deals at risk so we can strategize before we lose them? 🛠️ PRODUCT: What are the product gaps that are losing us deals so we get you work-arounds before we lose them... and so we can prioritize our roadmap to be more competitive? 🤝 POST-SALES / CUSTOMER SUCCESS: We want a pre-sales to post-sales transition that doesn't kill all the goodwill that you built up getting them to close... so tell us EVERYTHING you did, showed, talked about, tested, proved, are concerned about, and committed to during the entirety of the technical sales cycle! We want it ALL! 👋 PRODUCT MARKETING: What defines good vs. bad ‘technical fits’ to guide our ICP definitions, collateral creation, and lead gen efforts? 📈 C-SUITE: How can we close more deals, faster as a company to hit our revenue targets and growth goals? ----- You have the Presales Data to help all these teams be more successful… so… 💬 Share it 💪 Make an impact 💸 Show your value 🪑 Earn your seat at the table ----- Not sure how to capture all this presales data? Or even what data to capture? Worried about adding ‘admin burden’ to your SE/SC/SA team? Request a demo of Homerun Presales and let us show you the way: https://lnkd.in/g_85xBB2 There’s a reason Homerun is the #1 presales platform... that customers call Homerun "world-class presales in-a-box" with all the ‘presales AI’ you need... that we have an 8-year track record of success working with your fellow presales peers from publicly-traded companies to startups. Let’s chat. 😎

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A quick reminder for the SE community 👋 Presales Collective and Navattic are collecting real-world data for the 2026 State of Demo Automation Report. SCs are spending more time customizing demos than ever. Demo automation is taking off. But the industry still lacks real benchmarks. Your input helps set the standard for where presales is today and where it is headed in 2026. If you have not filled out the survey yet, you still have time. It takes about five minutes and helps us better understand SE workloads, demo prep, and how demo automation is evolving across teams. 📊 Add your voice here: https://lnkd.in/gsw6mjV3 We’re excited to be partnering with Navattic on this initiative and bringing clarity to the future of demo automation.

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Why PreSales is the Strategic GTM Lever Nobody Talks About 🚀 Hot take: PreSales isn’t just a support function — it’s a strategic GTM lever. Over the last decade, we’ve seen PreSales teams quietly shape: 🧭 Product direction (through real buyer feedback) 📊 Sales velocity (by de-risking early objections) 🌍 Market expansion (by validating complex use cases) And yet, most orgs still measure PreSales only by deal support activity. Imagine if we tracked: Discovery-led deal acceleration Product gaps identified early Enablement influence on AE performance PreSales is where strategy meets execution. 👉 What’s one underrated PreSales metric you wish more leaders paid attention to? #PreSales #GTMStrategy #TechSales #SolutionEngineering #EnterpriseSales #Leadership

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The most expensive words in presales: "Do what you normally do." Here's what happens when AEs bring solutions engineers into demos without context: ❌ Presales delivers generic demo ❌ Prospect repeats their pain points ❌ Buyer questions if you understand their business ❌ SE has to build credibility from scratch ❌ Deal momentum stalls The irony? Your presales team probably handled it well. They're experts who can discover and adapt on the fly. But your prospect doesn't know that. All they see is a team that seems unprepared and unfocused on their specific needs. The fix is simpler than you think: a 15-minute pre-demo briefing between AE and SE covering: Key prospect pain points Desired outcomes by role What success looks like for this demo Who's covering what content This isn't about perfect preparation. It's about showing prospects that their specific challenges matter enough for your team to coordinate around them. When buyers feel heard from minute one, everything that follows lands differently. What's your team's pre-demo process?

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The pressure to do more with less is everywhere. Presales teams are being asked to move faster, cover more ground, and deliver high-impact demos, all with limited time and resources. There’s a need to scale, but not always the time (or headcount) to make it happen. That’s why we built the Saleo AI Demo Agent: your always-on, multilingual, fully autonomous teammate. It delivers end-to-end, conversational demos 24/7 and eliminates the time to first demo, keeping buyers engaged from the start. Hear how Daniel Hellerman and Justin McDonald are thinking about this shift:

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Today, we introduce hotlines.ai - AI agent pages to automate presales. For years, buyers have filled dead-end inquiry forms and waited days for callbacks and emails. In that time, they’ve lost context, interest, or gone ahead with other solutions. Businesses have lost out. Manual presales is slow and operationally challenging. So we fixed it. hotlines.ai replaces inquiry forms with agent pages. In 10 mins, you can setup agents to:  👤 Collect leads: Share product teasers and collect contact information. 💡 Qualify leads: Understand buyer needs and answer product questions. 🗓 Book meetings: Setup sales meetings using a simple calendar. ✅ Create tasks: Escalates with a call/email when AI needs input. 🚀 Launch everywhere: Deploy as ad landing pages, website forms, chatbots, and to phone lines. We’re seeing customers reduce cost per lead by 20% and book 1 in 5 demos automatically. Request access and try a demo below. 👇 https://hotlines.ai/start

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