Andy Rouhafzai

In hotel operations, every dollar counts. With teams doing more with fewer resources, ROI matters more than ever when evaluating new tools. The real question is: invest now and drive savings or push it to next year’s budget and delay the impact? What if adding one solution could help your team uncover thousands in annual savings? It may sound hard to believe, but the numbers don’t lie. Hotels using Sertifi by Flywire are realizing significant savings while reducing unnecessary fees and chargebacks. The result? Measurable savings, stronger compliance, and improved efficiency without adding work to your team’s plate. Interested in seeing what this could mean for your property? Let’s chat.

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Great news for the glamping and outdoor hospitality community: RMS Pay has launched in North America. As one of AGA’s premier partners, RMS continues to innovate in ways that support operators, simplify workflows, and elevate guest experiences. In our latest blog post, we speak with Chris Bonds, Vice President of Sales for North America at RMS, to explore the impact of this launch and what it means for operators looking to modernize and grow. https://lnkd.in/dCHCt7fw

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Simple shifts in your loyalty strategy could mean big returns.💡 Too many hotel loyalty programs rely on outdated tactics: points, tiers, and one-size-fits-all rewards. But today’s guests expect more. With the right data and CRM in place, you can deliver personalized experiences that actually drive engagement, repeat bookings, and revenue. Our latest guide breaks down what’s not working, what is, and how you can build a loyalty program that rewards both your guests and your bottom line. Download the guide 🔗https://ow.ly/95l030sNahs #HotelMarketing #GuestLoyalty #HospitalityTech #CRM #HotelStrategy #TravelTrends

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Hotel sales is changing—are you staying current? With changing client expectations and technology-driven personalization, hotel sales teams are reimagining their approach to connecting and converting. Discover the major trends influencing the 2025 landscape, directly from global industry leaders: https://gag.gl/WmHgiO #HotelSales #HotelSalesStrategy #HotelSalesTrends

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We engage in multiple interactions with hotel POCs, and one of the key observations is that if your hotel's strategy still relies on outdated tactics, you're leaving revenue on the table. What’s the right recipe for success? We think the three modern non-negotiables for every hotel to focus on right now should be: 1. Stop Relying on Inbound RFPs Alone: The market is competitive. You need a proactive sales strategy. Use tools like Cvent's Planner Navigator to actively target and prospect the right planners for your space before they even send an RFP. 2. Unleash the Power of Your Digital Profile: Planners use platforms like the Cvent Supplier Network (CSN) to instantly compare venues. Is your profile a basic listing or a compelling, media-rich sales tool? Invest in professional photos, floor plans, and virtual tours to make the decision easy. 3. Harness the Data: Lead Scoring is your new secret weapon. Don't waste time on RFPs that don't fit. Use intelligent AI-enabled tools to prioritize high-value business based on profitability, availability, and planner relationships, increasing your team's efficiency and win rate. The shift from reactive to proactive, data-driven MICE sales is the difference between a good year and a great year. What's the single biggest MICE strategy change your hotel has made this year? Let me know in the comments!👇: https://lnkd.in/gbS-kekb #MICESuccess #HospitalityTech #HotelSales #Cvent #RevenueManagement #MICEBusiness #CventHospitalityCloud

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Most hotels build labour budgets in spreadsheets — disconnected from the realities of operations. #Unifocus is the only workforce management platform that links labour budgeting directly with forecasting and scheduling, ensuring plans are not just financial targets but operationally achievable. That’s what makes our approach unique: budgets that work in the real world, not just on paper. #HospitalityTech #WorkforceManagement #LabourBudgeting #HotelOperations #Hotelfinance

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