Vince Han
Provo, Utah, United States
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About
As the founder and CEO of Mobile Coach, Vince Han leads the development and delivery of a…
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Articles by Vince
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The Power of Intelligent User Profiles
The Power of Intelligent User Profiles
How Guided AI Bots Deliver Personalized, Measurable, and Scalable Learning Experiences As organizations look for…
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Self Guided vs Guided AI BotsOct 27, 2025
Self Guided vs Guided AI Bots
When a learner takes a traditional e-learning course, their experience is fully guided. They can only click “Next,”…
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AI’s Last Mile Challenge: Why Context is the Missing PieceOct 6, 2025
AI’s Last Mile Challenge: Why Context is the Missing Piece
If you are someone that doesn’t quite get the hype around AI-enabled smart glasses–like the Meta Ray-Ban Display…
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Why Your Business Needs Managed ChatbotsJan 22, 2025
Why Your Business Needs Managed Chatbots
Think of a chatbot like a new employee in your company. Would you let them say whatever they want to your customers or…
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Optimizing the Onboarding Experience at Norton HealthcareJul 2, 2024
Optimizing the Onboarding Experience at Norton Healthcare
Norton Healthcare is a leader in serving adult and pediatric patients from throughout Greater Louisville, Southern…
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Enterprises Need Managed ChatbotsJun 25, 2024
Enterprises Need Managed Chatbots
The rapid emergence of Large Language Models (LLM) has revolutionized the world of chatbots, captivating organizations…
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Control and Optimize LLMs for the Enterprise with the Mobile Coach PlatformFeb 2, 2024
Control and Optimize LLMs for the Enterprise with the Mobile Coach Platform
The emergence of Large Language Models (LLMs) is rapidly changing the way organizations use artificial intelligence…
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Why Enterprises Need a Rules-Based Chatbot PlatformSep 26, 2023
Why Enterprises Need a Rules-Based Chatbot Platform
AI-driven chatbots like ChatGPT have dominated the headlines in 2023, but enterprises are realizing the need for a…
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Mobile Coach and ChatGPTMar 1, 2023
Mobile Coach and ChatGPT
The emergence of ChatGPT in early 2023 has captured the imagination of millions of people around the world in regard to…
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Increase Self-Discipline via Text Message PromptsMar 21, 2022
Increase Self-Discipline via Text Message Prompts
The Secret to Increase Self-Discipline Can you increase the self-discipline in your target audience in just a few short…
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Activity
15K followers
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Vince Han posted thisWhen I started Mobile Coach in 2013, I was very naive when it came to enterprise sales. Here are a few lessons I have learned over the years: 💡 Large companies cannot make decisions as quickly as an agile small business owner like me. I thought that purchasing my solution seemed like the most sensible, affordable, value driven choice and so it confused me when a sale didn’t happen. I had to learn the importance of understanding how a decision was going to be made without passing judgment about the process, no matter how full of red tape or inefficiencies it seemed to entail. 💡 When you have an internal champion at a prospect customer, you have to give them as much ammo as possible so they can advocate for you. They are going out on a limb to bring in an unknown vendor and that can be a big career risk. Case studies, technical documents, marketing collateral, referrals, etc. All of these things matter. But what matters most is building a relationship of trust. 💡 Thus, you must build relationships of trust. Be honest, make commitments you can keep. Be loyal. Value your customer’s timing over your own. 💡 Sometimes you are not going to be treated nicely which includes being ghosted (like all the time). Honestly, I still take it personally but only because I care. But I try hard not to let it affect my commitment to serve. There are many more but these are just a few I thought I would share today.
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Vince Han shared thisI had a prep meeting with Bob Mosher this week and I am so excited for this discussion. He explained the purpose of these meet-ups and what a great idea and venue for the sharing of ideas and experiences. I can't wait and hope that you'll join us!Vince Han shared thisThe Workflow Learning & Performance Alliance's May Meet-up! AI has a context problem and it’s up to us as learning professionals to help our organizations understand it. If you are working (aka struggling) to automate design and workflow analysis, join our next MeetUp featuring Vince Han, Mobile Coach CEO/Founder and AI & Chatbot Expert, for a dynamic dialogue about how context is a critical and often missing factor in how successful or unsuccessful AI-enabled solutions can be. We'd welcome your participation, even if you're not a member of the Alliance! Date: Wednesday, May 13th Time: 11 am - 12 noon ET Registration link - https://lnkd.in/diY_jC5r #workflowlearningalliance #5momentsofneed #workflowlearning #learninganddevelopment
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Vince Han posted thisBuilding a proof of concept AI bot is simple, cheap, and fast. But taking that concept into production in the workplace to really drive effective workplace learning can be a big jump. I've spoken with so many companies who realize that "I don't know what I don't know" has cost them many months and mistakes throughout the process. On May 14th, I'll be hosting a webinar, From Chatbot to Coach: How to Make AI Actually Drive Learning. I'll be talking about the need to define and design 3 distinct content types: 👉 Knowledge base content -- this is your typical RAG style content 👉 Scripted interactions -- more structured and guided interactions 👉 System rules and prompts -- guard rails and directions for any generative AI guidance you want to deliver I'll talk generally about these content types but I will also demonstrate how to manage all 3 content types in Mobile Coach's chatbot platform. Please join me! Registration link in the first comment.
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Vince Han posted thisWith conference season upon us in the world of L&D, a question for you L&D professionals. When you attend a conference like #ATD or #DevLearn or a similar conference, what vendor interactions are most useful to you? If you were to give a vendor some advice on how to best share their value proposition, what would that be?
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Vince Han posted thisLast year, I created a set of Bot Scoping Questions for prospects and customers that I've really grown to rely on. It has proven itself to help organizations figure out what exactly they need their bot to do. And when thoughtfully completed, it often turns into a wonderfully effective internal document to get stakeholder buy-in. Here are the questions: Project Goal What is the main purpose of your chatbot? (e.g. onboarding, training reinforcement, Q&A or performance support) In one sentence, how would you describe what this chatbot will do? Primary Audience Who will use this chatbot? (e.g., employees, customers, sales reps) Chatbot Channel(s) Where will people interact with the chatbot? (e.g., Microsoft Teams, Slack, SMS, WhatsApp, Web Widget, other) Timeline Do you have a target launch date? Any important milestones to be aware of? Key Success Metrics What results or metrics would make you consider the chatbot a success? (e.g., user engagement, knowledge retention, reduced support tickets) Chatbot Knowledge Base What documents contain the information the chatbot should use? Pre-Programmed Scripts / Messages Are there any messages, tips, reminders, or learning prompts you want included? Do you plan on the chatbot proactively sending reminders or messages to users? Guard Rails If your content does not contain the answer to a user’s question, how do you want the chatbot to handle that? What other guard rails should be programmed into the chatbot? User Profile Information What key user details should the chatbot know to personalize responses? (e.g., name, location, job role, department). Name and primary location (city and country will be most helpful). 3rd Party Integrations Do you want the chatbot to connect to other systems (e.g., CRM, LMS, HR platform)? ----- Feel free to use this yourselves! And ping me if you could use our help with your chatbot project!
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Vince Han shared thisI'm excited to demo our AI Skills Bot at our next webinar on Thursday, April 30th at 1pm ET. The bot assesses and develops the following skills: 👉 Prompting & Interaction Design 👉 AI-Assisted Communication 👉 Critical Thinking & Output Evaluation 👉 Responsible AI & Risk Awareness 👉 Role-based Applications And here is the basic structure of the rubric: Level 1 – Awareness 💡 Understands basic concepts 💡 Can follow guided instructions 💡 Output is inconsistent or surface-level Level 2 – Functional 💡 Can complete tasks with AI using simple prompts 💡 Needs guidance for refinement 💡 Output is usable but not optimized Level 3 – Applied 💡 Independently uses AI effectively in real scenarios 💡 Iterates and improves outputs 💡 Demonstrates judgment in evaluating responses Level 4 – Advanced 💡 Uses AI strategically and efficiently 💡 Adapts approach based on context 💡 Coaches others or creates reusable workflows Please register to join us. The webinar will be less than 30 minutes and all registrants will get a link to the recording as well as free access to a demo version of the bot. Register here: https://lnkd.in/g-uzVmwh
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Vince Han shared thisCherry Blossom festival in Gochang, Korea. This was taken a few weeks ago. For the last 3 years, we've been in Korea in April for peak cherry blossom season. I love the metaphor of the spring bloom and fresh starts in life. There is a lot of uncertainty and turmoil in life and it can be easy to feel like we are in the perpetual gloom of winter. As I was lying in bed this morning, working on mustering the energy to start the day, a thought suddenly came to mind: "Replace fear and trepidation with love. Have love be your fuel today." I wondered to myself if I could be up to the challenge. Can I replace the negative energy that seems to be abound with the positive energy of love today? And how about tomorrow? And the next day? My to-do list today remains daunting but I'm tackling it with love and joy and positivity. I hope the same can be true for each of you.
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Vince Han shared thisOne of the challenges with GenAI is the lack of control around editing of visual assets. #NotebookLM just launched a "Revise" feature that allows you to "edit" slides. Here is my initial attempt at using it. Basically you: 1) Click on Revise 2) Give NotebookLM instructions on what you want changed 3) Wait for NotebookLM to render the entire deck again It's a start but you still really don't have the kind of detailed control that we are accustomed to with content creation tools. In fact, that is not how LLMs are fundamentally structured. I wonder if these native LLMs will be open to instructing LLMs to output content in non-native formats like PPT or Google Slides with individual artifacts that then become editable. Until then, will the market for LLM produced multi media be relegated to largely surface level use cases? Thoughts?
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Vince Han shared this"Why didn't I act differently?" Do you ever find yourself wishing you would have handled a situation differently? I sure do, a lot more than I would like to admit. As I reflect on these moments, the root cause is almost always because I'm in my own thoughts and have a hard time "waking up" to be fully present to whomever I'm talking with. It makes me think about that I'm reaping the consequences of "10,000 hours of bad practice" versus "10,000 hours of good practice to mastery" when it comes to human interaction. (Note: I know Gladwell's 10,000 hours notion, despite being enormously popularized is actually largely factual incorrect...but it helps to make a point). I'm thinking about getting some kind of bracelet or ring or some kind of visual cue to help remind me to "wake up" out of my own thoughts and be fully present with my wife, kids, colleagues, and strangers that I have conversations with. And with 10,000 hours of practicing the right behavior, I'll get to a level of mastery that I can be happy with. Image: Gemini
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Vince Han liked thisVince Han liked thisI am beyond thrilled to announce that Weatherby Healthcare's Learning & Leadership Development team came away with two awards at ATD South Florida's Annual Champions of Learning event! It was an incredible evening of reconnection and making new friends in the industry. A personal highlight? Getting my own signed copy of Liane Davey's new book, Thoughtload! A few notable callouts: · To the Competition: All of the Best Practice submissions were incredibly insightful. It’s inspiring to see the level of innovation happening! All Star Healthcare Solutions, KNOWAA, HBL Resources, Inc., and Miami-Dade Water and Sewer Department all showed how they are pushing the industry forward. · To the Team: Thank you to the incredible team I’ve worked with Natalie Ligett, Brittnay Davis, Beverly Lewis, and Ryan Blinson. These awards show your dedication and passion for developing others. · To the Event Committee: You absolutely rocked it! Jimmy Glenos, PCC, ACTC, Alyssa Chuck, SPHR, CPTD, Winnie Allen, M.S.HRD, PMP, QTS, George Romagosa, Alba Maritza Pazmino, M.A.Ed., Jessica LaGrange, Kevin Coyne, CPTD, MBA, Rebecca Sacks, Nicole Cook, Natasha Tous, Anne Solomons, ACC, Leonardo Arango, and Victoria Brenes, thank you for creating such a high-energy space for us to celebrate! · To the Sponsors: A huge thank you to Virtual Training Pros, Grasply™, KNOWAA, Twomentor - Employee Engagement Solutions, Flagler Credit Union, A Division of Dort Financial, Seacoast Bank, Paul Signorelli & Associates, TrainingPros, NovoEd, and Jimmy Glenos, PCC, ACTC Lead+Succeed for supporting this event and investing in our community. You make these moments of recognition possible. Special shout out to our #BrandonHallGroup partners David Forry and Shea Salvato! #ATDSFL #ChampionsOfLearning #ATD #TalentDevelopment #LearningAndDevelopment
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Vince Han liked thisVince Han liked thisWhen we founded Videra Health, the bet was that behavioral healthcare was overdue for a different kind of assessment. The standard playbook of self-reported questionnaires and a single point-in-time evaluation had been around for half a century, and it was missing too much of what was actually happening with patients between visits. Today I'm honored to share that Videra Health has been named MedTech Breakthrough’s 2026 "Best Overall Patient Engagement Platform." We've now supported more than one million patient interactions across community mental health centers, integrated health systems, and academic medical centers, and every one of them is a reminder of why this work matters. Awards are a nice marker, but the real win is what they reflect: clinicians spending less time on documentation and more time with patients, earlier signal on the people who need help most, and a behavioral health system finally being built around how mental health actually presents. To our team, our partners, and the patients who trust us with what they're going through, thank you. We have a long way to go, and we're glad to be on the road with you. Read the full announcement: https://lnkd.in/gCcji4Zr
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Vince Han liked thisVince Han liked thisLEARNTEC is here! I’ll be sharing my thoughts and commentary from the English speaking track over the coming 3 days! I’ll update in the comments as the sessions go, so follow along if you’re interested. Thanks to Bianca Baumann for inviting me back again this year. #LearnTec26 #LearningAndDevelopment #CPD
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Vince Han liked thisVince Han liked thisToday is an exciting one for our team. Videra Health was just named Best Overall Patient Engagement Platform by MedTech Breakthrough, and I want to talk about why that recognition lands for me personally. Most of us (if you’re seeing this) have spent enough time around behavioral health to know that "engagement" gets used as a buzzword more often than not. In the real world, true engagement manifests as whether a patient feels safe enough to answer honestly, whether a clinician catches a warning sign before it becomes a crisis, and whether someone gets help on the day they need it rather than three weeks later. The whole point of what we do is making each of those things more likely. Patients show up when the experience respects them, and at this point we have over a million interactions that prove that. That's the difference between a tool that gets used and a tool that gathers dust on a clinic's desktop. Grateful to be doing this work alongside a team that takes the patient experience seriously, and alongside the providers and health systems pushing behavioral healthcare forward with us. Read more: https://lnkd.in/gN7GNzE8Videra Health Named "Best Overall Patient Engagement Platform" in 2026 MedTech Breakthrough Awards Program | Videra HealthVidera Health Named "Best Overall Patient Engagement Platform" in 2026 MedTech Breakthrough Awards Program | Videra Health
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Vince Han liked thisVince Han liked thisI expanded into a CX Program Manager role at Henry Schein One last week! I've always tried to be intentional in clarifying the problem a learning intervention was built to solve, consider the business context it fits into, and make sure it has the impact it's supposed to. I'm excited to get to do that at a much larger scale now! While my to-do list has exploded and the complexities of navigating stakeholder politics has been a learning curve, it's been exciting work! Here's to addressing pain points and advocating for effective L&D throughout the organization.
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Vince Han liked thisVince Han liked thisMy mom is moving into an assisted living community this month. It has a monthly newsletter with information about activities and tea residents. The newsletter includes additional thoughtful pieces. I really enjoyed this: May May you be sunny, May you be warm, May you be free from weary, dreary storms. May you bless us with flowers and bright green hills, May you be finished with those blustery, frigid chills. May you be good to us, and we'll be good too, May, we cannot wait for your lovely skies of blue! By Kat, Life Enrichment
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Vince Han liked thisVince Han liked thisWorking in tech is living in the land of acronyms and even sometimes creating your own language. This is equally cool and also confusing. Try being a storyteller in the world of SaaS where we have an entire glossary of terms like SAP, DAM, DNS, DMS, EMR, EMM, CMS, GDPR, idP, ICMP, IMAP, ML, MSP, MFD, ONCP, ONP, lol, wtf. Anyway, now feels like a good time to remind everyone that cows have regional accents. https://lnkd.in/gJDgyNMa
Experience
Education
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MIT Sloan School of Management
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Vince earned an MBA at the MIT Sloan School of Management. His study of emphasis was in Entrepreneurship. Vince was a leading member of the world-renown MIT Business Plan competition and a founder of the Sloan LDS Club. While a student at MIT, he partnered with Battery Ventures, a top venture capital firm to found Ruckus Networks, which closed a $10M Series A round to launch the company when he graduated.
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Volunteer Experience
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Advisory Board Member
Silicon Slopes
- Present 1 year 11 months
Science and Technology
The Silicon Slopes Advisory Board, a Utah leadership
community, regularly convenes to discuss state and market issues, how
to foster collaboration across industries and organizations, and how to
create business and leadership development opportunities. Its purpose is
to advise the Silicon Slopes organization on how it can best serve the
Utah tech and business ecosystem.
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Mo (Mohamad) Afshar
9K followers
One of the most misunderstood frameworks as it relates to the A-player, B-player, etc. framework - here's some ready to re-familiarize yourself https://lnkd.in/gMTT2p3T Only more experience people are A-players, right? Here is a summary - A Players (10-20%): High performers who exceed expectations and solve problems proactively - found at any level, including driven juniors who learn rapidly - B Players (70-80%): Reliable performers meeting expectations, forming organizational backbone - includes experienced staff, some with A-player potential - C Players (10%): Persistent underperformers requiring excessive oversight - not about inexperience but ongoing performance issues despite feedback Key differentiators: A players seek feedback (constantly), take risks, mentor others, and achieve goals resourcefully - traits that transcend seniority Talent implications: Invest in A players, develop B players, address C players decisively - junior A players often outperform senior B/C players. Whats critical to understand is how this relates to hiring - since the frameworks lends itself better to evaluating existing teams Here are some things to think about - A player does NOT mean senior- someone straight out college can be an A player - A track record of past performance and going above and beyond is a good indicator of future behavior and results - Time spent on C players is time poorly spent - over and over again this is the biggest mistake that managers and leaders make. The data tells you that it's not a good use of your time - spend time with the A and B players and get acceleration. Spend time with C players and get lower productivity How do you think about hiring and talent?
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Chris Cunningham
14K followers
Weather delays. Compliance gaps. Lost days and lost dollars. Every contractor knows the pain. Pavewise, based in North Dakota and built by operators who’ve lived it, has just raised a $2.5M seed round led by C2 Ventures Fund II, alongside Connetic Ventures, Service Provider Capital, M25, gener8tor 1889, and Broadwater Capital. Their platform brings real-time compliance, weather, and production tracking to road construction, helping crews make better calls, cut rework, and keep projects on time. This is exactly what we mean when we talk about our thesis, Dirty, Dull, and Dangerous innovation: solving real operational problems in essential industries with durable tech. https://lnkd.in/eecPMHdN
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Cole Coughlan
TeleHealthLeads • 752 followers
Attention Telehealth Founders: The $50M Scaling Blueprint Organic is the Bridge. Paid Ads are the Traffic. Build the bridge without traffic, and you’re a lonely architect. Buy traffic without a bridge, and your patients fall into the canyon. Most telehealth operators are "all over the place." They are either organic purists growing at a snail’s pace or "paid-only" founders treating their clinic like a slot machine. The founders who actually scale don’t choose. They integrate. In 2026, scaling is a two-part math equation: -Organic is Trust Infrastructure: It slashes your CAC. When a patient clicks an ad, they should already recognize your authority. This turns a "cold click" into a "warm patient." -Paid is Velocity: If you know $1.00 in = $17.00 of LTV, you aren't "spending." You’re buying market share. People say ads are too expensive. They’re wrong. Ads are only expensive if your organic presence is a ghost town or your systems are leaking. The Tandem Effect is the only way to win the consolidation: 1. Organic proves the message and builds the trust. 2. Paid pours gasoline on that fire to hit scale. Telehealth is no longer a Gold Rush. It’s a game of Unit Economics. If you’re running ads without a Trust Bridge, you’re subsidizing Meta’s profit margins. If you’re waiting on organic reach to hit $10M, you’re just waiting to be absorbed. Build the bridge. Buy the traffic. Own the machine.
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James Spurway
Eco Solutions Capital, Inc. • 10K followers
EdTech Impact Measurement (SDG 4) Logins aren't impact. Outcomes are. Promising to democratize Quality Education (SDG 4) is a noble mission, but sophisticated angel investors need more than "user numbers". They want to see efficacy, retention, and genuine learning outcomes. If you can’t translate your mission into measurable data, your pitch will lack the conviction needed to close the round. Bridge the gap between your mission and your financial model. Stop tracking outputs and start tracking outcomes. DM "guide" in the comments and I'll send you my free guide: 'Translating SDG Impact into Investor-Ready KPIs.'.
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Jeffrey Berman
SERHANT. • 12K followers
Just read a piece from the team at Camber Creek portfolio company Proof on the evolving state of authentication…and it hit home. For years I’ve been thinking “passwords are dead,” but also lamenting the difficulty navigating the labyrinthine world of advanced security. This blog lays out exactly what’s replacing passwords in a way that’s practical, not just theoretical. Five methods stood out: - App-based authenticators finally killing SMS (good riddance, SIM-swap nightmares) - Continuous authentication that watches behavior during the session (the “someone stole the cookie but can’t act like you” protection we’ve all been missing) - Adaptive authentication that doesn’t treat grandma on her usual iPad the same as a login from a Tor exit node in a new country - MFA done right (and then taken further with verified digital certificates) - Biometrics with actual liveness + document tying, so it’s not just “a face” but your verified face What really resonated was the reminder that the strongest systems aren’t about piling on more factors; they’re about using the right factor at the right moment. Risk-based, context-aware, and (crucially) user-respecting. I’m biased but Proof’s angle of anchoring everything to high-assurance digital certificates feels like the missing glue. It’s one thing to authenticate someone at login; it’s another to carry that verified identity forward through the entire session, signature, or transaction. This one is worth the read. Link in comments. #venturecapital #cybersecurity #fraud
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Dash Lavine
Concord • 5K followers
If you are an early stage founder that is innovating with AI, applications for the new Oregon AI Accelerator close tomorrow. It’s a completely free program with no equity taken that gives selected startups access to a bunch of great resources and in-person coaching, including co-working space at Portland State University, cloud perks, technical deep dives, go-to-market strategy sessions, and the opportunity to compete for grant prizes at the end of the program.
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Helena Fogarty
Backable • 9K followers
The #1 mistake early-stage founders make? You're either the bottleneck or you delegated too fast. Christine Keung (J2 Ventures) breaks it down "I've seen some founders get bottlenecked by their inability to delegate, right? When they still feel like everything has to be verticalized through them, right? And they kind of become the entire bottleneck for the entire team." But here's the trap: "I've also seen situations where founders actually delegated too quickly." 𝗦𝗼 𝘄𝗵𝗮𝘁'𝘀 𝘁𝗵𝗲 𝗿𝗲𝗮𝗹 𝗶𝘀𝘀𝘂𝗲? "It's less about the action and more about like, it's their kind of internal calculus, right? It's their ability to kind of assess internally... knowing when to delegate versus knowing when to actually step in and kind of take over the process is something that I think all early stage founders kind of struggle with." The result? "They usually oscillate between the two to the probably the strict grant of their, to the rest of the team." Your team suffers whether you delegate too much or too little. The fix isn't a framework. It's developing your judgment about WHEN to do what. Founders: Which side do you err on? → Bottleneck? → Delegate too fast? → Oscillate wildly between both? Learn more about how to get J2 to write that check... on the full episode. Link in the comments 👇
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