Help and support. For your hardware and your account. One NZ

What can we help you with today?

We can help you find the fastest way to address an issue, to manage your account, and contact the right team.
This is the right place to start, find answers, support options and troubleshoot an issue.

We recommend Messaging us in the One NZ app for a fast response.

Bills and payments ›

Need some help understanding your bill or how to pay? Answers right here.

Using your Prepay ›

Help with top up, Daily Deals & changing your plan.

Broadband ›

Need support with broadband? Here are the steps to get sorted.

Mobile support ›

Have an issue with your phone, SIM card or connectivity? We can help.

Need a hand?
It's in your pocket

Get answers faster, fix issues on the spot and manage your account, all in one place. Because you're already signed in, we'll see your services and connect you to the right expert over secure chat or phone.

Message us in the App