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Hervé Danzelaud shared thisDustin Dye Thanks for featuring how Botcopy agent integrates ID.me to deliver secure messaging powered by Google Gemini. As State agencies struggle with call center staffing, long handle time and costly phone interactions, this agentic solution meets the citizen where they want to be (online) while cutting cost and improving end user satisfaction. Looking forward to our partnership!Hervé Danzelaud shared thisWe didn't just attend Google Cloud NEXT 2026—we lived it on the main stage. 🚀 Between Botcopy hitting the keynote for our new Gemini Enterprise agent, launching 40 AI apps with TTEC Digital, and showcasing new ID.me integrations, it’s clear: the partner ecosystem is officially firing on all cylinders to bring the #NEXT wave of innovation to fruition. Below are some of my notes and a deeper dive into how I think this impacts other entrepreneurs building software companies. The Agentic Workforce: Orchestrating the Future with Botcopy and Google Gemini. At Google Cloud NEXT 2026, Thomas Kurian’s vision was clear: the Agentic Workforce is here. AI is no longer just a "feature"—it’s a coordinated team of specialized agents. As a premier Google ISV partner featured on the main stage, Botcopy is proud to be the orchestration layer making this vision actionable for the public sector and enterprise. Here’s how we’re defining the modern AI contact center through three core pillars: 🚂 1. The Marketplace: Prebuilt Agents for Public Sector Scale starts with specialization. We’ve launched a marketplace of 40 ready-to-go AI agents tailored for the public sector. In collaboration with partners like TTEC, these agents come pre-trained on hundreds of skills—from processing permits to navigating social services. 🚂 2. The Interface: Botcopy’s Messenger Orchestration Intelligence needs a delivery vehicle. The Botcopy Messenger ensures Google-powered agents meet rigorous "Enterprise Readiness" standards: #ADA 2.2 AA Compliance: Universal accessibility for all citizen interactions. Connector Maturity: Secure, deep-link integration to authenticate users and trigger real-world actions. Frictionless UX: Handling complex user journeys directly on your website. 🚂 3. Botcopy's Gemini Enterprise Agent, TrueQ - The Analyst: Scaling within Gemini Enterprise. We are prioritizing our 2026 roadmap toward internal-facing agent functions. By building the TrueQ Agent within Gemini Enterprise, we’ve created a "Virtual Contact Center Analyst" for management teams: ✅ Operational Health: Get instant stats on top requests and auth rates. Strategic Optimization: Gemini analyzes public-facing flows to provide data-driven advice and code snippets to optimize CX. ✅ Closing the Learning Loop This creates a continuous cycle: Public-facing agents engage citizens via a secure interface, while internal intelligence (TrueQ) analyzes those interactions to fuel better support. The "Agentic Workforce" isn't a distant concept; it’s a stack you can deploy today. The future of the contact center isn't just a bot—it's a workforce. And it's ready to clock in. Special thanks to the Google Public Sector, Carahsoft, and our Google Partner squad, Josh Dries, Sam Segura, Matt Carter, Stan Williams, MA for the continued partnership and phenomenal showing at NEXT. #GoogleCloudNext #GeminiEnterprise #PublicSectorAI #AgenticWorkforce #Botcopy #CX #GoogleCloudPartners
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Hervé Danzelaud shared thisProud to partner with Google Cloud across technology and joint go-to-market.Hervé Danzelaud shared thisWe rebuilt our entire data foundation on Google Cloud and they published the story. Kevin Liu, Cloud Platform Architect at ID.me, shares how we migrated terabytes of data to support a platform built to better serve our more than 160 million users. Access is everything at ID.me. This migration was about making sure we never let demand outpace delivery. The results: engineering teams ship full product features in days instead of weeks, fraud analysts can detect and remediate threats in real time, and our systems now scale 10-20x what they could before. Read more here: https://lnkd.in/e6w6wmXb
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Hervé Danzelaud reposted thisHervé Danzelaud reposted thisID.me is now available in Epic Toolbox as a digital identity option for MyChart, giving health systems a new way to both strengthen account security and improve the patient experience. Patient access is the front door to care, but it is increasingly targeted by fraud. At the same time, issues like account creation and recovery drive manual work for staff. ID.me addresses both challenges. Patients verify their identity once and securely sign in wherever ID.me is accepted. For health systems, this means stronger safeguards for sensitive data, fewer manual interventions, and a more seamless patient access experience. Trusted by more than 165 million users, 22 federal agencies, and over 85 healthcare organizations, ID.me makes it easier for patients to access care and harder for bad actors to gain access. Read the full announcement: https://lnkd.in/eTG8SXsRID.me is now available in Epic Toolbox as a digital identity option for MyChart - ID.me NetworkID.me is now available in Epic Toolbox as a digital identity option for MyChart - ID.me Network
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Hervé Danzelaud shared thisWith the ID.me Digital Wallet now live on Medicare.gov, we are helping CMS “kill the clipboard” and build the target infrastructure for the CMS Aligned Network. Patients will be able to carry their own verified identity and data credentials, empowering them to move securely between government benefits and private care without barriers. For healthcare providers, payers, and technology partners, this creates an immediate opportunity. It allows the 85M+ verified ID.me users to use credentials they already have to securely access new workflows and applicationsHervé Danzelaud shared thisMedicare.gov is now live with the ID.me digital wallet. In our latest blog, Wes Turbeville, SVP of Federal & Healthcare at ID.me, shares why this launch marks a turning point for the U.S. Health Tech Ecosystem. Millions of Americans can now use the same trusted ID.me credential they rely on at SSA.gov, VA.gov, and other federal agencies to seamlessly and securely access services and info related to their Medicare coverage. Instead of managing multiple usernames and passwords, beneficiaries now have a reusable, portable digital identity that simplifies access while strengthening security. For healthcare providers, payers, and technology partners, this unlocks immediate opportunity: 1. NIST IAL2/AAL2-aligned security at the digital front door 2. Reduced support costs and lower abandonment rates 3. A major step toward “killing the clipboard” and operationalizing the CMS Interoperability Framework Healthcare organizations that want to modernize access and strengthen trust can tap into this network today. Read more: https://lnkd.in/e8KiPqQaMedicare.gov is Live with ID.me: A Watershed Moment for Healthcare Interoperability - ID.me NetworkMedicare.gov is Live with ID.me: A Watershed Moment for Healthcare Interoperability - ID.me Network
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Hervé Danzelaud shared thisFor our partners serving the Higher Education market, check this case study showcasing how a Community College recently leveraged ID me identity solution to fight "ghost students" enrolling to game the system (>20% of Community Colleges applicants are fraudulent according to industry data). Join us in helping educators fight fraud.Hervé Danzelaud shared thisGhost students and AI-driven fraud are rapidly reshaping the federal student aid landscape. In 2024, California community colleges identified nearly 80,000 ghost student applications, and hundreds of millions of dollars in aid remain under investigation nationwide. Federal expectations are evolving quickly — and identity verification is now central to Title IV compliance. One large community college decided to modernize. The results: 🟢 11,135 students verified at the IAL2 level 🟢 $425,535 in fraud prevented in just four weeks 🟢 Verification time reduced to ~4 minutes per student 🟢 $84.9M+ in aid delivered with greater confidence and audit readiness The Impact ... Stronger fraud prevention. Lower administrative burden. Better protection for legitimate students. For FSA and community college leaders: Fraud in federal student aid isn’t a future risk — it’s happening now. How is your institution adapting to the new identity verification landscape? Read the full paper to see how this institution made the shift. #FinancialAid #FAFSA #TitleIV #GhostStudents #IdentityVerification #V4V5Compliance #CommunityColleges
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Hervé Danzelaud shared thisProud of my wife Sara Danzelaud who has built Tot Talk, Inc. to spark kids' curiosity. Let's get our kids off their screens! https://lnkd.in/gaeenFEjHervé Danzelaud shared thisWhy Placemats for Kids? Because the best learning often happens in the simplest moments. A well-designed placemat can do far more than protect a table. It can capture a child’s attention, spark curiosity, and turn everyday meals into opportunities for learning and conversation. For families, preschools, and daycare programs, educational placemats offer powerful benefits: • Screen-free engagement that naturally draws children in • Built-in conversation starters for busy parents and teachers • Social interaction that encourages kids to ask questions and share ideas • Stress-free learning where children can explore, practice, and try again without grades or pressure • Exposure to new topics that broaden their understanding of the world When placemats are designed well—with engaging content, activities on both sides, and durable materials that are washable and reusable—they become a simple tool that can support learning for years. Sometimes the smallest tools can spark the biggest curiosity. The real question might be: Why not placemats? #EarlyChildhoodEducation #LearningThroughPlay #Montessori #ScreenFreeKids #Homeschool
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Hervé Danzelaud shared thisLast week, Centers for Medicare & Medicaid Services highlighted voluntary commitments from ID.me and other technology companies to help states modernize their Medicaid systems in support of community engagement requirements under the Working Families Tax Cut legislation. Looking forward to partnering with other vendors supporting this initiative including but not limited to Google, Deloitte, Gainwell, GDIT, Maximus, Docusign, SteadyIQ and many others.Hervé Danzelaud shared thisLast week, Centers for Medicare & Medicaid Services highlighted voluntary commitments from ID.me and other technology companies to help states modernize their Medicaid systems in support of community engagement requirements under the Working Families Tax Cut legislation. ID.me supports the CMS drive to improve access for eligible beneficiaries, increase interoperability of patient and beneficiary data, and reduce upward pressure on taxpayer costs from fraud, waste, and abuse. Individuals that leverage an ID.me digital wallet can verify their identity once, and then assert their NIST credentials across websites and programs. This model offers better experience and security than legacy approaches which involve beneficiaries repeating cumbersome verification processes that are solely dependent on algorithms. This user experience can help states operationalize service delivery in ways that reduce the administrative burden for both agencies and beneficiaries. ID.me is among the technology companies that are available on GSA schedules that can be used by state Medicaid agencies. This allows them to access vetted technology at federally-negotiated prices with less administrative burden than other contracting pathways. We are proud to support states in their modernization efforts while making it safer and easier for patients and beneficiaries to navigate and access services. Read the CMS fact sheet here: https://lnkd.in/eNbKYJ7W
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Hervé Danzelaud shared thisTo our partners, Happy New Year from ID.me!Hervé Danzelaud shared thisHappy New Year from ID.me! As the new year approaches, more than 80 million Americans have verified their identity to the federal standards for consumer authentication with ID.me! 📈 This milestone means that 80 million people are headed into 2026 with seamless, secure access to any organization that accepts ID.me. 🔓 These users no longer need to manage multiple passwords to access services across the 21 federal agencies, 50 state government agencies, and over 70 healthcare organizations that partner with ID.me. As fraudsters use increasingly advanced AI tools to steal identities, ID.me is proud to help millions of Americans stay safe online. Verify your identity today: https://lnkd.in/ex7-DJp5 Here’s to a happy and safe 2026!Verify Your Identity to Access Government Services | ID.meVerify Your Identity to Access Government Services | ID.me
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Hervé Danzelaud shared thisID me Marketing team is growing and hiring, come join a great marketing leader Christine Ellis Purcell ; check open roles here.Hervé Danzelaud shared this🚀 ID.me is growing rapidly... and so is Marketing! We’re looking for strategically-minded, insights-driven, creatively-oriented, and impact-obsessed marketers to come build with us! With 155M+ users, a valuation north of $2B, and momentum accelerating, this is an extraordinary opportunity to help build an iconic brand and shape the next chapter of ID.me’s growth. ID.me’s brand speaks to B2C, B2B, and B2G — serving over 155M users, 21 federal agencies, 45 state agencies, 70+ healthcare organizations, and 600+ consumer brands. Our mission is bold, the opportunity immense, and Marketing is where it all comes together — the thread that unites our audiences and ambitions. We’re building out a world-class marketing organization, hiring across all functions, including: 💥 Consumer Marketing – Product Marketing, Brand, Integrated Marketing, Content & more 💼 Enterprise Marketing – Product Marketing, Demand Gen, Content & more 📈 Growth & Lifecycle Marketing ⚙️ Marketing Operations & Martech And we’ll soon be expanding even further, adding roles across: 🎨 Creative 🗣️ Comms 📊 Insights 🧭 Strategy & Planning If you’re ready to help build an enduring, trusted brand at scale, this is the moment. 👉 This page highlights today’s opportunities — and we’ll be adding many more soon. If you’re ready to shape what’s next at ID.me, we’d love to connect. 🔁 Please share or tag someone great. https://lnkd.in/gJG4xhzk **EDIT: All roles are in-office. Locations are noted in job description.
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Hervé Danzelaud liked thisHervé Danzelaud liked this2nd amazing day at ServiceNow’s Knowledge 2026. It’s all about the people 💜 Giovanni Palumbo | Kai Amory | Pallavi Yaramada, MBA, PMP | Arthur Hupke | Ramasamy Subash | Tamara Fields | Will Loving | Melissa Hensley | Mike Hurt | Barry Ridgway | Andrew DeSoiza | Jacquie Hersch | Gaurav Goyal | Alexander Herttrich | Andy Lindsey | Katherine Rizzieri
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Hervé Danzelaud liked thisHervé Danzelaud liked thisKicking off ServiceNow Knowledge 2026 on a high note, we were honored to receive the 2026 US State & Local Partner Award at the Partner Award Celebration! The momentum carried into the morning conference, where we connected with fellow associates at our sponsored booth, #3609, and explored the exciting future of AI on the ServiceNow platform. Interested in our award-winning ServiceNow solutions? Learn more on our website: https://lnkd.in/eBh8NVju
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Hervé Danzelaud liked thisHervé Danzelaud liked thisThank you to the Milken Institute for including ID.me in this year's Global Conference in Los Angeles! Speaking on the panel, "From Service to Start-Ups: Expanding Capital for Veteran-Led Businesses," ID.me Co-Founder & CEO Blake Hall joined the honorable Patrick J. Murphy, JoAnne Bass, John Buckridge, Patrick Flood, and Blake Hogan to discuss how capital, education, and networks can unlock the next generation of veteran-led businesses. With 1.6 million veteran-owned businesses across the country and 37 percent of veteran entrepreneurs reporting difficulty accessing capital, conversations like this are critical to helping more veteran founders succeed. Watch the full panel here: https://lnkd.in/eM9Puw4Q
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Hervé Danzelaud liked thisHervé Danzelaud liked thisHR.1 just rewrote the rules for state SNAP, Medicaid, and TANF programs — and most legacy eligibility systems weren't built for what's coming... Medicaid expansion adults now face twice-yearly redeterminations. Work requirement attestation must be captured and verified. States with SNAP payment error rates above 6% will be required to fund a share of their own benefit costs — money they've never had to put up before. The administrative volume, the data-quality bar, and the financial penalties for failure are all rising at the same time. Servos has been quietly building the answer across two state engagements — a constituent-facing benefits portal, a caseworker workflow that absorbs the HR.1 caseload surge, and an integration layer connecting it all to legacy eligibility systems, the Death Master File, and work/wage data sources. The result: states can comply with the HR.1 deadlines without replacing their eligibility system or doubling their caseworker headcount at the beginning. Servos is a ServiceNow Elite Partner, and this is what Public Sector Digital Services was built for. 📍 Find us at ServiceNow Knowledge 2026, May 5–7 at The Venetian in Las Vegas. Stop by the Servos booth (#4746) — we'll walk you through our solutions for state deployments and show you the realistic path to December 2026 compliance. Bring your hardest HR.1 question! #Knowledge2026 #ServiceNow #PublicSector #HumanServices #SNAP #Medicaid #HR1 #GovTech #ElitePartner
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Hervé Danzelaud liked thisHervé Danzelaud liked thisQuando entrei na Freshworks em 2022, fui o número 3 de LATAM. O objetivo era claro: alavancar o mercado Enterprise no Brasil, construindo um ecossistema de parceiros, atuando com clientes estratégicos e contribuindo para o crescimento da região. Após quase 4 anos trabalhando incansavelmente na construção de um ecossistema saudável e atuando em contas estratégicas, inicio um novo capítulo, agora olhando para um território de vendas como Enterprise Account Executive. Agradeço aos parceiros de negócios que fizeram parte dessa construção comigo — e seguimos ainda mais fortes no desenvolvimento do território. Will Pimentel e Claudio Pó, obrigado pela confiança no meu trabalho. Tenho certeza de que grandes coisas estão por vir nessa nova jornada. Marcelo Borges Albuquerque Matt Sorenson, obrigado pela jornada no time de Canais e pelo apoio na transição — seguimos juntos com um único propósito. ---------------------- When I joined Freshworks in 2022, I was the third hire in LATAM. The goal was clear: to help build the Enterprise market in Brazil by developing a strong partner ecosystem, working closely with strategic customers, and contributing to the region’s growth. After nearly 4 years working relentlessly to build a healthy ecosystem while actively engaging in strategic accounts, I’m starting a new chapter — now focusing on a sales territory as an Enterprise Account Executive. I’d like to thank the business partners who were part of this journey — we continue even stronger in driving business across the territory. Will Pimentel Claudio Pó, thank you for trusting my work. I’m confident that great things are ahead in this new chapter. Marcelo Borges Albuquerque Matt Sorenson, thank you for the journey in the Channels team and for the support during this transition — we continue together with a shared purpose. #accelerate #sales #itsm #esm
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Hervé Danzelaud liked thisHervé Danzelaud liked thisPacked and ready for 2 weeks of travel starting with a week in Vegas for the ServiceNow Knowledge 26 event then over the pond to the UKI Public Services Summit in London the week of May 11th. I am looking forward to seeing all of our great partners and so many of my ServiceNow friends over the next 2 weeks.
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Hervé Danzelaud liked thisHervé Danzelaud liked thisMany of you know I left Seqera back in December. In addition to doing advisory work, I also wrote a book! My dad spent 40 years as an amateur historian, researching our family history. He compiled 66,000 words of primary source research that nobody outside the family had ever seen. Our family came from Ireland during the famine, fought in the Civil War, and ended up in Tombstone, Arizona. My great-great-great grandfather Nicholas McCormick was murdered in 1887. After he died, the family's mining claims were sold for $350. They turned out to be worth millions. I took his research and turned it into a narrative nonfiction book. It's called Skin, Gristle & Bone: Forgotten Frontier Lives in the Shadow of Tombstone, and it's live on Amazon now. 200 pages built on forty years of research, written in about 30 days with Claude as a writing partner. That last part is its own story. I wrote a piece on Substack walking through everything I learned about using AI for long-form writing and self-publishing on Amazon, from the workflow decisions that actually mattered to what the AI got wrong and how I caught it. If you've ever thought about writing a book, it's worth a read. https://lnkd.in/g_HrKmF2 If the story sounds interesting, the Amazon link is below. And if you end up reading it, a review would mean a lot. https://lnkd.in/gmXQBGcv And before the ink was even dry, I started on my second book. It's the real story of what thirty years inside Silicon Valley startups looks like from up close. Stay tuned for updates.Skin, Gristle & Bone: Forgotten Frontier Lives in the Shadow of TombstoneSkin, Gristle & Bone: Forgotten Frontier Lives in the Shadow of Tombstone
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Hervé Danzelaud liked thisExcited to innovate with ServiceNow PSDS and Servos. This will be a great keynote. Thank you Andrej Danko and Will LovingHervé Danzelaud liked thisGovernment agencies don't need another bolted-on CRM. They need one platform that orchestrates across missions. This session will explore how ServiceNow is redefining CRM for public sector when AI handles the routine so your people can focus on what matters most. Join us at our Public Sector roadmap session at Knowledge 2026! https:/https://lnkd.in/esHx8QRi
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CRN’s publication nomination as 2023 Channel Chief
CRN
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French
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English
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Spanish
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