Peter Elmgren

Next week, we kick off #SAPSapphire in Orlando, followed by our global virtual experience and Sapphire Madrid. I’m truly blown away by the passion, creativity, and relentless effort from our teams who have worked tirelessly to bring this to life. It takes an extraordinary group of people to deliver something at this scale, and I couldn’t be more proud. To everyone who made these moments possible: thank you. Now, let’s go make it unforgettable!

I love getting out to stores across our markets ... and last week it was North Texas! Everywhere we went, the focus was the same: take care of customers and members, take care of each other, and make sure people can count on us. At Store #1484 in Melissa, store manager William and people lead Megan are both celebrating 25 years with Walmart. Since opening the store in November, they’ve built a strong team – welcoming new talent to Walmart, sharing what it means to serve customers with excellence, and seeing new associates bring fresh thinking to how we deliver on our purpose. In Allen, I had the chance to visit with Rose. She was working at a fast food restaurant inside one of our stores when she saw the store manager touring and teaching associates. That moment stuck with her. Rose set a goal to do that job one day, joined our team, and today she’s the proud manager of Store #2918, building the next generation of Walmart leaders. That kind of drive is what makes this company special. And in Garland, I got to watch our auto care center associates from across the Southwest work in teams as they competed on speed, quality and safety in a pit crew challenge. What stood out most was the pride. You could see how much our associates care about serving our customers and getting it right every time. Really enjoyed the trip and time with our teams. Thanks for what you do every day!

Inside the Room. Hayden E. Stafford, President & CRO at Seismic, had a front-row seat to Satya Nadella rebuilding Microsoft from the inside out. The world saw the outcome. Hayden saw the decisions. The ones that got challenged. The ones that got changed. And the ones leaders refused to change. He saw that alignment didn’t break all at once. It broke when the signals said something isn’t working… and nothing changes. That’s when teams drift. Priorities split. And small gaps turn into real consequences. You’ll discover: - What it was really like in those rooms—and how Satya handled bad decisions. - What Hayden saw that changed how he leads. - What makes a small misalignment turn into a million-dollar problem. And he’s now applying those same lessons across thousands of employees and customers at Seismic. So: When you know something isn’t working is your tendency to… change it— or convince yourself it will?

¡#HayPega en DispatchTrack! 📣 Estamos buscando un Customer Support Specialist para unirse a nuestro Team Chile 🇨🇱 y ser el punto de contacto clave entre nuestros clientes y la plataforma líder en logística de última milla de Latinoamérica. Si te apasiona resolver problemas técnicos, trabajar con tecnología de punta y entregar una experiencia de soporte que realmente marque la diferencia, este rol es para ti 🚀 Revisa el detalle del cargo y postula aquí 👇 https://lnkd.in/dwWPgTrC #HayPega #Hiring #CustomerSupport #Vacantes #LATAM #DispatchTrack

"If the agents are disconnected from closing a case, you just created more chaos."   Bill McDermott joined CNBC's Jon Fortt at Knowledge 2026 to talk about why deploying AI agents isn't enough—and what happens when businesses skip the rules, rails, and controls that make them actually useful. The takeaway: six out of ten businesses are agentifying their operations, but only one in ten is doing it in a way that puts agents to work inside real business processes where people actually benefit.   Watch the full conversation.

The gap between market leaders and those lagging behind isn’t just about inventory anymore; It’s about digital agility and AI-powered orchestration. DispatchTrack is thrilled to invite you to an exclusive executive briefing where we’ve teamed up with McKinsey & Company and HARDI to map out the future of our industry. Join Isabelle Pan (Partner, McKinsey & Company) and Peter Elmgren (President, DispatchTrack) as they dive into: - Global strategic insights for the "HVACR Decade." - How to deliver faster while lowering operational costs. - The roadmap to AI-powered delivery orchestration. Don’t let the 2026 peak season catch you leaning on outdated tactics. - Date: May 20th, 2026 - Time: 1 PM EST / 10 AM PST - Register here: https://lnkd.in/gXK2gEJM #HVACR #SupplyChain #DigitalTransformation #McKinsey #DispatchTrack #HARDI #LogisticsTech

Over the past three years, we've been building a community of PE and VC GTM Operating Partners. What has stayed consistent in our 20+ gatherings is the quality of the people and the honesty of the conversation. What has changed, and fast, is everything else. Different tools. Different skill sets. A much higher bar for precision. Not just whether you hit the number, but why. Last week in New York, Anjai "AJ" Gandhi and I tried something a little different. A two-hour working session at Insight Partners to get aligned on what feels most pressing right now, followed by dinner at Le Pavillon where the conversation went deep in the way it only does when the right people are willing to be honest. A few things that kept coming up: >>Fundamentals are still the unlock, and still more broken than not. ICP discipline, hiring consistency, process clarity. The basics. Most companies still don't have them nailed. >>The traditional SDR model is under real pressure. Performance gaps are widening. Coverage models are being rethought. This is not a future problem. >>AI amplifies strong systems and exposes weak ones. Layered on top of clean data and solid process, it creates real leverage. Everything else, it accelerates the mess. >>Expansion is the growth story, and it is still under-built. For many companies, most growth is already coming from the installed base. It remains the most under-invested motion in the portfolio. >>Fragmentation is the constraint. Misalignment across marketing, sales, and customer functions is not a culture issue. It is a design issue. >>KPIs are shifting toward what actually matters. Time with customers. Revenue per employee. The through-line across all of it: the constraint on growth is less about effort and more about architecture. And, the companies moving forward are not simply doing more >>they are building systems where growth compounds. If you're a GTM Operating Partner and interested in getting involved in this community - please join us at one of the two upcoming events: 📍 San Francisco, May 12 📍 Napa, June 24 And, if you're on the ground as a GTM operator, you definitely have similar questions. We'd love to connect with you too - and are hosting the Winning by Design Impact Roadshow in SF on May 12. Links to all 3 events in the comments. What patterns are you seeing in your portfolio right now? Does this match what you are hearing? Thank you to all who joined us in NY last week, including Lisa (Ramirez) Ames, Allen Duan, Preston McKenzie, Richard Perez, Owen B. Brewer, Betsy Peters, Anil Kumar, Tanoya Chatterjee, Christopher D. Westington...and many others! #GrowthArchitecture #RevenueArchitecture #WinningbyDesign

I’ll be back at the Gartner Supply Chain Symposium again this year—just in a different shade of Blue! While in Orlando next week representing Coupa, I’m looking forward to discussing how we’re helping leaders: -Predict disruptions with digital twin modeling. -Source smarter to reduce supplier risk. -Protect margins by tracking savings to the P&L. Are you attending? Let’s connect! Reach out to schedule a time or just stop by the Coupa booth to say hi. #GartnerSCC #SupplyChain #Coupa #Procurement

At DispatchTrack India, great teams are built through shared moments - big and small. Celebrating together strengthens connections and makes our workplace more meaningful every day. #LifeAtDispatchTrack #PeopleFirst #TeamBonding #WorkplaceCulture #CelebrateTogether #EmployeeExperience