Judy Buchholz

CAI can be a game-changer—if done right. Join this exclusive, no-fluff session with two industry leaders: 👩‍💼 Donna Fluss – President, DMG Consulting LLC 🧠 Anne Jenkins – VP, Solutions Architecture, Teneo.ai They’ll unpack the real-world lessons that separate transformational CX success stories from CAI projects that fall short. This isn’t another hype session—it’s a conversation grounded in results. You’ll walk away with: 🔧 Practical implementation tactics that actually work ⚡ Speed-to-value strategies that don’t compromise compliance 🧭 Proven playbooks from high-performing enterprise deployments Webinar: CAI Implementation Best Practices That Deliver September 3 | 🕛 12:00 EDT / 18:00 CEST https://lnkd.in/dqTP3wwN The future of CX is already here. Make sure you’re doing it smarter. #ConversationalAI #CustomerExperience #CXStrategy #CAI #TeneoAI #DMGConsulting #ContactCenter #DigitalTransformation Spencer Noble Kristen McFadden Gandhi Patrik Rosenberg Anne Jenkins Howard Leary II Benjamin Kolz, PhD Tim Bartz Yoleidy Carvajal Ramazan Gurbuz Andrea Flores Miralles Iman Gozal M. Molly Poole John Perrin Chris McManus Graziella Gioia Michael Kenney Lee A. Kayne Jon Cedercreutz Henry Danser Jeff Mazur Per Ottosson Fredrik Törgren

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While #ERPs can do a lot, they can't do everything. Explore 5 reasons it might be worth while to invest in a purpose-built #TransactionMatching solution. https://ow.ly/uC1z30sPI5E

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Scaling a professional services business is hard — especially when growth depends on a few key leaders holding all the client knowledge. Most firms hit a ceiling at $20–30M and struggle to break through. On this episode of the Measure Success Podcast, Carl J Cox talks with Mohan Rao, Chief Product and Technology Officer at KnownWell, about how AI can change the game. Mohan shares how their platform captures and analyzes “natural information flows” — from Zoom calls to Slack messages — to spot early warning signs with clients, uncover growth opportunities, and create a unified, data-driven view of relationships. We explore how this approach helps leaders keep client service strong while scaling, and why choosing your strategic “playing field” is as important as the technology you use. Listen in to hear how you can break through your growth ceiling with the right mix of strategy and AI. https://lnkd.in/gA7WJc6b #MeasureSuccessPodcast #AIForBusiness #ProfessionalServices #BusinessGrowth #ClientRetention #StrategicPlanning #Entrepreneurship

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The Workplace of Tomorrow is Already Taking Shape AI and automation aren't just buzzwords—they're fundamentally reshaping how teams work, collaborate, and create value. In our latest feature, Salman Kazmi from BMC Helix shares critical insights on the future of work: * From repetition to innovation: AI will free teams from mundane tasks, enabling focus on strategic decision-making and problem-solving * Beyond the hybrid debate: Success lies in flexible, outcome-driven models that balance alignment with autonomy * Continuous learning is non-negotiable: The future belongs to organizations that embed task-based learning into daily work * Leadership must evolve: Moving from supervision to trust-based enablement will be essential for leading distributed teams * Technology as an enabler: Cloud platforms, automation, and intelligent service management create the foundation for secure, collaborative digital workplaces The organizations thriving in the next decade won't just adopt new technologies—they'll reimagine how work gets done, who does it, and why it matters. Read the full interview: https://lnkd.in/dVn66Eic #FutureOfWork #AI #Automation #Leadership #DigitalTransformation #WorkplaceCulture

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🚨New Research Alert🚨 Vista Equity Partners is set to acquire a majority stake in Nexthink, a leader in the digital employee experience (DEX) tools market. New Gartner research by Dan Wilson, Stu Downes, Colin Fletcher, Robin Milton-Schönemann, Timon Watson, Lina Hallab-Al Dana helps IT leaders navigate the changes and opportunities, focusing on contract negotiation, risk mitigation, and leveraging AI-driven innovation. Gartner Clients can access it at https://lnkd.in/e2jBVRHR #DEX #DigitalEmployeeExperience #DigitalWorkplace #M&A #PrivateEquity #DEXTools #EUC #EndUserComputing #DAP #AI #GenAI #AgenticAI

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Great read out of HBR. The approach to digital innovation should directly align with overall business strategies and tactics.  When margins are under pressure, double down on what's proven by quantifiable benchmarks to return investment and allocate budget from what can't be.  Digital solutions have a place in times of feast or famine. https://lnkd.in/eAgQ5rv2

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Huge congrats to enroll ml's CEO Geoff Baird and Humancore's CEO Mike Dolen, on this launch of the first Admissions Team Transformation Assessment. Transformation is about more than just software; it’s about the people using it. This assessment further solidifies enroll ml as the transformative enrollment management AI leader, ensuring teams are actually ready to lead the future of higher ed. This innovative partnership doesn't require you to be an enroll ml existing partner or AI user. Contact enroll ml for more if interested.

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February was a huge month for innovation! We launched our AI-Driven Software Development Platform, shared insights at the India AI Impact Summit 2026, and were honored as the most awarded partner at the ServiceNow Global Partner Awards 2026. Fortune also recognized us as one of the World’s Most Admired Companies. Check out the latest episode of Fujitsu in a Minute. #Innovation #Technology #AI #DigitalTransformation

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