Keith Landis

Innovation that sticks is human at the core. The latest drop from The Kyndryl Institute unpacks what’s next - from experience transformation to multi‑agent AI in healthcare and AI‑powered reinvention that starts with well‑being. Let’s keep building bridges between technology and humanity. What does “human‑centered” look like in your world? Read more below.

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Across industries, executive collaboration paves the way for smooth, rapid advancement. What if C-Suite teamwork is all that your transformation effort is missing? Budget pressures and transformative technologies define today's landscape. In this great article, Mary Shacklett emphasizes that CIOs are embracing shared leadership with other CxOs to drive digital success. The paradigm has shifted! Tech readiness is no longer solely an IT mandate; we understand the importance of careful adoption and integration. Effective executive collaboration starts with a shared commitment to a common goal and builds from there by valuing the unique skills and perspectives of each partner. When we break down silos and build bridges at the executive level, we set a unified vision for company success. How do you encourage cross-functional leadership in your organization?

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Emotional intelligence is a business-critical skill for CMOs, with self-awareness and self-management as the most vital qualities. These traits enable leaders to build trust, adapt under pressure, and drive growth through authentic, aligned leadership. Discover how strengthening EQ can transform your impact. Learn more: https://buff.ly/DepxOvZ Visit JohnFildes.com for more articles about how to gain the skills and confidence needed to grow your career. #marketing #sales #strategy #cx #cmo

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We’re entering an era where machines don’t just automate—they act with intent. This is the age of #AgenticOperations. Where enterprise systems evolve from reactive tools… to proactive teammates. Where infrastructure doesn’t just report problems… it solves them—before humans even notice. We’ve hit the automation plateau. Most IT environments still look like this: 🔁 Alert triggered → Human investigates → Incident resolved → Rinse and Repeat. It works… until complexity breaks the system. Agentic systems are different. They sense, understand, act, and learn—in a continuous loop. They don’t just follow rules—they reason. They align with goals. They take action with context and purpose. To get there, we need three core ingredients: - A Domain-Specific AI Canvas Where models learn the organization’s goals, policies, and nuances. - A Reasoning Assistant Not just a chatbot—but an AI- analyst that speaks in plain English and sees around corners. - A Living Digital Twin A dynamic model of the environment that adapts in real time and enables true self-healing. Together, they shift ops from: ❌ firefighting → ✅ foresight ❌ dashboards → ✅ decisions ❌ alerts → ✅ outcomes Why now? Because businesses are overwhelmed by: • Cloud sprawl • Distributed teams • AI-generated code (and threats) • Talent shortages in IT & security In this environment, agentic operations aren’t optional. They’re a strategic imperative. The real question isn’t “should we use AI?” It’s: Will your systems think with you—or just wait for you? The next decade of innovation belongs to businesses that stop bolting AI onto legacy infrastructure—and start designing infrastructure that is AI-built-in by default. So here’s the question: Are you building systems that follow commands—or ones that understand purpose?

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LogicMonitor is thrilled to partner with Infosys! This strategic collaboration will provide transformative observability solutions to global enterprises. Specifically, our joint offering will deliver meaningful results to customers, reducing problem diagnosis and resolution time by up to 30% and minimizing redundant alerts by up to 70%. This is being enabled by integrating LogicMonitor's leading AI Ops product, Edwin AI with Infosys’ AIOps Insights to further accelerate AI adoption in the enterprise. Read more about this exciting collaboration below ⬇️

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At ServiceNow’s annual customer and partner event, Knowledge 2025, Coforge announced its successful implementation of ServiceNow’s AI-powered Financial Services Operations (FSO) Dispute Management module. This initiative builds upon the recent introduction of the Generative AI Center of Excellence by Coforge and ServiceNow, which combines Coforge’s AI framework with ServiceNow’s AI capabilities to drive innovation. #Coforge #ServiceNow #CMOinsights https://lnkd.in/gStvemZR

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In a world where the pace of change keeps accelerating, how organizations transform matters just as much as what they transform. A new McKinsey & Company analysis highlights just how urgent reinvention has become: - 70% of business transformations fail, not because of strategy, but because people aren’t equipped or empowered to move with change. - Organizations that embrace “radical reinvention” are 2.7x more likely to outperform peers yet only 36% of companies feel prepared for the level of reinvention required today. This aligns so closely with what we’re exploring in UKG's Megatrends — especially the need for people-first AI, adaptive talent ecosystems, and true employee enablement. Because sustaining reinvention isn’t fundamentally a technology challenge; it’s a people challenge. The organizations that will thrive in 2026 and beyond are those that: - Equip people with clarity, not complexity. - Use AI and data to accelerate decisions, not bottleneck them. - Build cultures where change feels empowering, not exhausting. McKinsey’s findings reinforce something we see every day at UKG: when people have the insight and support they need, they can effectively drive change. Highly recommend giving this article a read. I'd love to hear how your teams are thinking about reinvention going into next year. What’s shifting for you?

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AI success isn’t about algorithms — it’s about ambition, adaptability, and the people who lead the change. In collaboration with Microsoft, our latest eBook “What It Takes to Be an AI Leader” uncovers what separates organizations that experiment with AI from those that truly transform. 🔍 Inside: surprising truths about why 70% of AI challenges have nothing to do with tech — and everything to do with leadership. Ready to see what defines the next generation of AI leaders? Get the eBook 👉 https://bit.ly/3LXg85T #AkkodisIntelligence #AI #Leadership #Microsoft

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Nice piece by Fortune Magazine making an important, fundamental point. Mining for process insights is only as useful as the processes they improve. For that, decision makers need a pioneering process platform. ARIS Fadi Naffah Ralf Hartings Rekha Chawala Karl Wagner Vikas Seth Eric Roovers Ziad Ismail Sven Roeleven 🎯 Maite Fraile Dr. Dominik Vanderhaeghen Dr. Julian Krumeich Pierre Brunet Ayham Alzaaim Don Magnuson

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Modernising from the inside out isn’t just a tech challenge—it’s a leadership one. Kyndryl’s SAP Cloud ERP transformation is a standout example of what it takes to align people, process, and platforms at scale. 375 legacy systems. 71,000 users. 18 months. That’s not just a project—it’s a movement. Excited to see Justin Ciabotti and Thorsten Boeker share the behind-the-scenes of this journey at the SAP AI Tour Melbourne on 7 August. If you're navigating enterprise change, this session is a must. Learn more: https://lnkd.in/ebjkddiu #TheHeartOfProgress #SAPAITour #EnterpriseTransformation #AIReadiness #CloudERP #DigitalLeadership #ChangeAtScale #FieldMarketing #MelbourneEvents #FutureOfIT #Kyndryl #SAP #InnovationInAction #LeadershipInTech

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