Lisa Kant
San Francisco, California, United States
3K followers
500+ connections
About
Data-driven marketing leader, with a background in product marketing and strategy. I…
Articles by Lisa
-
Looking Back at a Record Year
Looking Back at a Record Year
It’s only been two years since ThoughtSpot launched, and we’ve come a long way. We’re well on our way to achieving our…
3 Comments -
Trump vs. Clinton: Analyzing the 2016 Election Facts
Trump vs. Clinton: Analyzing the 2016 Election Facts
In just a few hours, two of the most recognized names in the United States will take the stage to battle it out in the…
2 Comments -
Customer Analytics: How to Boost Loyalty & Reduce Subscriber Churn
Customer Analytics: How to Boost Loyalty & Reduce Subscriber Churn
Our phones are with us nearly 24/7. For many of us, it’s the first thing we look at in the morning and the last thing…
-
How Universities Are Adopting Analytics to Boost Student Enrollment
How Universities Are Adopting Analytics to Boost Student Enrollment
Whether you’re a parent, a student, or a lifelong learner, it’s an exciting time to immerse yourself in higher…
Activity
3K followers
-
Lisa Kant shared thisLive seeing the amazing things these leaders are doing with AI!Lisa Kant shared thisAI should not put your brand in a box. The companies winning with AI are not the ones deploying the most AI Agents. They are the ones whose AI sounds, thinks, and acts like their brand. Every single time. In my conversations with customers, we discuss the full range of their opportunities and concerns in their investments in AI technology. One of the biggest fears I hear from business leaders: AI will "work," but it will make every company sound identical. Generic responses. A robotic tone. A brand forced into a template. A truly advanced AI platform does not tell you how to serve. It learns and adapts to YOUR way of serving. This is what we built Zendesk to do. Not to impose a one-size-fits-all experience, but to mold to the exact shape of your business. Our customers prove this versatility every day across vastly different industries. Here are a few that I wanted to explicitly call out and celebrate: ✅ The Regulated Fintech: Best Egg automated 80% of chat inquiries, is saving $500K+ annually, and increasing customer satisfaction. They are now using AI agents to securely authenticate customers and execute end-to-end requests. ✅ The Multilingual Global App: Babbel uses Zendesk Copilot to automate more than 50% of inquiries. They are scaling support fast without adding headcount. ✅ The Internal IT Engine: AI is for your employees, too. Audacy, Inc. modernized its internal IT desk with zero-touch automation. The result? A 92% decrease in resolution time for their own team. ✅ The Speed-First Innovator: TechSmith migrated to Zendesk Messaging with AI agents in just six weeks and saw a 94% decrease in first response time. ✅ The Mission-Driven Nonprofit: The IRC's Center for Economic Opportunity uses Zendesk AI to translate and summarize across all communications, ensuring every borrower is treated with dignity. ✅ The Luxury Icon: Fortnum & Mason uses AI agents for routine inquiries, slashing average handle times by 75%. Their human experts now focus entirely on the high-touch experiences that define their brand. These outcomes are different, but the foundation is the same. You do not have to compromise your identity to scale with AI. The best teams refuse to sacrifice their brand voice to win with AI. We are proud to be the platform they are building on. Congratulations to these teams leading the way. What could your team achieve with a platform built to adapt?
-
Lisa Kant reposted thisLisa Kant reposted thisDon't believe everything you read on billboards: We're actually No. 1 in AI agents. You might've heard something different from someone else, but here's the proof: Forethought AI Agents by Zendesk ranked No. 1 and Zendesk AI Agents ranked No. 2 by G2. Cut the noise and read why we're above the rest: https://zdsk.co/4v1MQ8v
-
Lisa Kant shared thisDefinitely agree Robert Downey Jr. We can’t wait!Lisa Kant shared thisThere are moments where you stop. You look back at the journey, and realize just how rare it is. Today is one of those moments. I’m incredibly proud to share that Forethought has signed a definitive agreement to be acquired by Zendesk. Roughly 1% of venture-backed companies ever reach a successful exit. More than seven years ago, we set out with a simple but ambitious idea: AI could transform the customer experience. When we first launched Forethought at TechCrunch Disrupt, that vision felt bold—even a little crazy. Today, AI agents aren’t just transforming customer experience. They’re transforming every industry imaginable. And seeing that original vision come to life in ways even bigger than we imagined is deeply humbling. I’m incredibly proud of the grit and resilience of the entire Forethought team. Startups test you in every possible way, and this team has showed up again and again to bring us to this moment. I’m especially proud of my co-founder, Sami Ghoche, who stepped into the CEO role over the past year and a half and has driven Forethought forward with relentless execution and deep customer obsession. And who will continue to take Forethought to new heights in our continued mission to serve our customers, alongside our new teammates at Zendesk. Thank you to all of our investors who believed in us, bet on us early, and supported us throughout it all. And most importantly to our customers—thank you. To the visionaries who trusted us when we were just a handful of people in a room, sitting alongside you, learning how to serve you better. Forethought simply does not exist without you. In terms of our product and team, Forethought will continue as per usual, to serve our customers, delivering billions in ROI for you and your customers. Only now, alongside Zendesk, we will be able to do this at a global scale, and move even faster with innovation. Cheers to all the Forethinkers who made this happen. #entrepreneurship #ai #customerexperience #forethought #zendesk New Enterprise Associates (NEA), Blue Cloud Ventures, Vlad Tenev, Alex Kolicich, Athos Private Wealth, Rob Markey, Suranga Chandratillake, Baron Davis, Henry Ward, Cleo Capital, Collaborative Fund, Mathilde Collin, Frontline Ventures, Geodesic Capital, Gwyneth Paltrow, Andrea Coravos, Industry Ventures, Alexa von Tobel, Jason Boehmig, Jean-Philippe Jabre, K9 Ventures, LL COOL J, INC., Vladimir Novakovski, Neo, Kelvin B., Operator Collective 🔆, Original Capital, Sound Ventures, Ashton Kutcher, South Park Commons, Accomplice, Jeremy Erlich, Christopher Manning, Robert Downey Jr., Village Global, William Smith, Brianne Kimmel, Shaherose Charania, Gary Sahota, and many more (hit the mention limit 🙈!)
-
Lisa Kant reposted thisLisa Kant reposted thisStill riding the energy from the Lovable Zendesk Hackathon in London! Watch the highlights and hear from the founders who were there. Can’t wait for the next one — stay tuned. Thank you to Lovable and our partners Creandum, Atomico, firstminute capital, Northzone, Notion Capital, and Felix Capital. And of course, a massive thank you to the startups, mentors, and VCs who made this happen. #LondonVC #Startups #LondonStartups #CX #Lovable #Vibecode Zendesk
-
Lisa Kant shared thisI'm proud to announce that Zendesk has been named a Leader in the 2025 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center. To us, this recognition reflects our position as the only AI-first platform purpose-built for service, designed to deliver billions of real resolutions every year and transform service from a cost center into a strategic lever for revenue and loyalty. We believe our focus on delivering seamless customer and employee service, powered by the perfect mix of AI, automation, and empathy, is why we continue to set the standard for what great service looks like. See the full evaluation and why Zendesk was recognized: https://bit.ly/47LciFy
-
Lisa Kant shared thisWe’ve got some ground breaking innovation to share. Join me Tom Eggemeier and Shashi Upadhyay for the latest updates from Zendesk at our annual AI Summit!Lisa Kant shared thisShashi Upadhyay, Tom Eggemeier, and Lisa Kant are taking the (virtual) stage at the Zendesk AI Summit keynote on October 8. They’ll share how we’re strengthening our Resolution Platform with powerful new capabilities to help businesses resolve issues faster, deliver measurable impact, and build trust in AI-driven customer and employee service. You won’t want to miss it: http://zdsk.co/3V74B5G
-
Lisa Kant reposted thisAt Zendesk, customer outcomes are at the center of our innovation. Today, I’m proud to announce we’re one of the first companies to integrate OpenAI’s groundbreaking GPT-5 into our Resolution Platform. Leading with foundation models like GPT-5 is how we keep AI focused on what matters: Delivering resolutions customers can trust. The future of service is here — and Zendesk is building it. With GPT-5 now live in our Resolution Platform, we’re resolving more issues faster, reducing escalations, and improving multilingual support — all while accelerating innovation.Lisa Kant reposted thisZendesk is proud to be among the first to bring OpenAI’s next-generation GPT-5 model into our Resolution Platform: http://zdsk.co/4mzCqb3 We’ve already integrated GPT-5 into our Resolution Platform, powering smarter #ZendeskAIAgents that deliver richer responses and reduce escalations by over 20%. Our App Builder is up to 30% faster and supports 3 to 4 times more prompt iterations per minute. As Shashi Upadhyay, President of Product, Engineering, and AI, puts it: “It’s a foundational model that’s helping us raise the quality of every interaction and accelerate how we bring AI innovation to market.” This partnership places Zendesk at the forefront of AI-powered customer and employee experiences.
-
Lisa Kant reposted thisLisa Kant reposted thisI am looking for a VP of Product Design to lead one of the best design teams in B2B software. This is an opportunity to reimagine experience at the intersection of AI and SaaS. To candidates, please apply through the link. To my network, please send me recommendations by DM or email. Thank you! https://lnkd.in/gCNYEq5W
-
Lisa Kant shared thisWe truly are in the Agentic Era, but service is too critical to place on the hands of generic AI. I’m so excited to share the launch of our new generation of Ai Agents for service and our new partnership with OpenAi! Read the full story below!Lisa Kant shared this🚀 The new generation of #ZendeskAI agents reason, learn, and adapt — and are specifically designed for customer and employee service. We’ve teamed up with OpenAI to tell the story behind this innovation and how our AI agents are transforming the way service gets delivered. Explore the case study to see how we're shaping the future of service: https://lnkd.in/gMpEJgBf
-
Lisa Kant liked thisLisa Kant liked thisProud to be named to the B2B CMO 100 by B2B CMO Project alongside some of the best marketing leaders in B2B. Congratulations to all of this year's honorees. b2bcmoproject.com
-
Lisa Kant liked thisThe Enterprise Tech 30 has always been one of my favorite lists - and this year's lineup does not disappoint! Congrats to the KP companies that made it. Proud to work alongside all of you 🤝 🚀 Anthropic, Applied Compute, Applied Intuition, Avoca, Browserbase, Databricks, fal, Flock, Glean, Granola,Harvey, OpenEvidence, Parallel Web Systems, SpaceX, Together AI Check out their open jobs 👉 https://lnkd.in/gGcHmssaLisa Kant liked thisThe 2026 Enterprise Tech 30 is live! 🚀 60 companies shaping the future of enterprise. In partnership with Eric Newcomer at Newcomer See the full list: wing.vc/et30 #ET30
-
Lisa Kant liked thisLisa Kant liked thisDataiku is hiring! If you are (or know of) a social media wiz, check it out. The company is on a tear and the people are fantastic!
-
Lisa Kant liked thisLisa Kant liked thisSometimes a leader can say it better than any job description. Check out this quick video featuring Adrian Fallow, our SVP of SMB & Digital Sales. He clearly answers the questions AEs actually care about when considering a move: why now, what’s real, and what kind of team you’d be joining. Here are a few quick proof points: 🏆 #1 AI agent on G2 🤝 20,000+ customers using our AI solutions today 🚀 On the path to $1B in AI revenue This is a real hiring push across the US, EMEA, LATAM, and APAC. If you’re gritty, coachable, and curious, we’d love to have you on the team. Check out the link below (or reach out to me directly) to hear what makes Zendesk different: 🔗 https://lnkd.in/gvrEgPJ5 #LifeAtZendesk #SalesJobs #AccountExecutive #AICX #SMB #DigitalSales
-
Lisa Kant liked thisLisa Kant liked thisHad the chance to have breakfast with Zendesk’s CEO Tom Eggemeier this morning and wanted to share a few notes that stuck with me about AI, SaaS, and go-to-market: - Despite the AI hype, the fundamentals of enterprise sales haven’t changed much. You still need a real pain, urgency, and a clear path to value. The motion that works: lead with curiosity (let them explore/test), then close with concrete outcomes and a bit of FOMO (proof from similar customers/use cases). - Pricing models are evolving fast. There’s a clear shift from pure ARR toward consumption and outcome-based pricing for AI products. The most compelling structures are tied to real business outcomes (e.g., resolutions, revenue lift, or time saved) rather than just tokens or raw usage. - This AI transition is likely on a much shorter time horizon than the prem-to-cloud shift. That one played out over well more than a decade; AI looks more like a 3–5 year structural shift. The real challenge is getting organizations to accept that their old playbooks won’t carry them through the next phase. - Incumbent vs. disruptor isn’t a simple story. Some incumbents will struggle, but others that reorient themselves as AI-native (product, GTM, and org design) could be seriously undervalued right now. The differentiation is less about “who has AI” and more about who can actually operationalize it at scale. - As compute gets cheaper and building gets easier, moats are shifting from pure technology to brand, trust, security, distribution, and community. Tech alone is becoming less defensible; owning the customer relationship and being trusted becomes more important. My biggest takeaway: AI is less about bolting a model onto your product and more about rethinking your operating model, pricing, and org around measurable outcomes.
-
Lisa Kant liked thisLisa Kant liked thisI had a great conversation with Advertising Week’s Marketing & Measurement podcast recently. We talked about vibe marketing and how we’re thinking about it at Klaviyo, especially with Composer. The simplest way I think about it is this: we’re taking what’s happening with vibe coding and bringing that same energy to marketers. What’s exciting, and what matters most, is that this lowers the barrier to creating in a real way. More people can get ideas out into the world, faster. But it still doesn’t replace the marketer. AI can generate. But judgment, taste, and actually knowing your customer? That’s still on us. The goal is to make that easier, not replace it. Take a listen! https://lnkd.in/gBfgDQhsFrom Prompts to Performance: The Rise of Vibe MarketingFrom Prompts to Performance: The Rise of Vibe Marketing
-
Lisa Kant liked thisLisa Kant liked thisWe're thrilled to be recognized as a Leader by G2 at HumanX! Experience the power of our #ZendeskAIAgents at booth #711 and discover why we consistently lead the way.
-
Lisa Kant liked thisLisa Kant liked thisOur Slack is going off right now. Deals still closing. Reps still pushing. Teammates jumping in to help each other win. All of this while we’re already well past our quarterly target. One of the reps just crossed $1M in closed revenue. The SF office is officially open. Designed with the same level of thoughtfulness and attention to detail as our product. Hiring in SF and London across multiple GTM roles.
-
Lisa Kant liked thisWe're hiring - join us at Snorkel AI! https://lnkd.in/gpGiqjt3Lisa Kant liked thisSnorkel was just named one of Fast Company’s Most Innovative AI Companies of 2026 alongside an inspiring group shaping the future of AI. We’re helping to design and pressure test the datasets and evaluations that make AI models and agents work in the real world. Join us: https://lnkd.in/gqrA9g2D
Experience
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Education
-
-
-
-
-
Licenses & Certifications
Volunteer Experience
-
-
Board Member
Yale Glee Club
- 6 years 1 month
Arts and Culture
The YGCA is dedicated to supporting the Yale Glee Club and creating opportunities for alumni to sing together. Through our sister organization, the Yale Alumni Chorus, our choir travels the globe to connect with international choruses and provide support to choral students abroad.
As part of the YGCA I was a founding organizer of our inaugural International Choral Festival in 2012 which brought together choirs from Indonesia, South Africa and England to foster cross cultural…The YGCA is dedicated to supporting the Yale Glee Club and creating opportunities for alumni to sing together. Through our sister organization, the Yale Alumni Chorus, our choir travels the globe to connect with international choruses and provide support to choral students abroad.
As part of the YGCA I was a founding organizer of our inaugural International Choral Festival in 2012 which brought together choirs from Indonesia, South Africa and England to foster cross cultural collaboration and harmony through song.
www.yalealumnichorus.com -
-
Board Member
Yale Club of Los Angeles
- 2 years 1 month
Education
Founded the Yale Women of LA subgroup.
Organized multiple events including a panel on Women in Microfinance. -
Projects
-
Demo presentation at the Salesforce1 World tour in Chicago
-
See projectLive presentation to 300+ audience of Salesforce1 Platform product at our Chicago world tour.
Other similar profiles
Explore more posts
-
3Sixty Insights
A $2B enterprise software provider just modernized its GTM stack—and the results speak volumes. With Gong (conversation intelligence), Outreach (sales engagement), Demandbase (ABM), Salesforce (CRM), and Adobe Marketo (marketing automation), they built an integrated, insight-driven revenue engine. Cross-functional alignment Streamlined MarTech Scalable seller adoption The full transformation? It’s a masterclass in strategic stack selection. Read the full #AnatomyOfADecision by Kyle James: https://hubs.la/Q03Bj__c0 #SalesTech #MarTech #B2BMarketing #RevOps #SalesEnablement #GTMTransformation
-
Competitors View
A functional GTM OS runs on shared rituals (weekly syncs, daily deal threads), real metrics like NRR and LTV:CAC, and live feedback loops via tools like Gong and Apollo AI. It’s powered by living docs and intentional motions—PLG isn’t the default. In one case, a sales-led motion beat inbound by 30% because self-serve didn’t fit the ICP. Read more: https://lnkd.in/gWyA656S Article by Shruti Tiwari #GTM #RevenueOps #PLG #SalesLed #ProductMarketing #B2BStrategy
-
engageIQx
Most GTM problems show up long before they show up in the KPIs. Reps don’t suddenly miss quota. Pipelines don’t suddenly stall. Churn doesn’t suddenly appear. The signals were there. They just weren’t recognized early enough to change the outcome. You don’t need more data. You need to know what to pay attention to. #RevenueLeadership #GTMStrategy #RevOps #SalesExecution #SignalOverNoise
-
purple path
Budget battles. Headcount tug-of-war. Finger-pointing over pipeline. Most GTM dysfunction starts at the top. Not because your people suck. But because your teams aren’t actually aligned as a unified GTM team. On growth path, Kathleen Booth, SVP Marketing & Growth at Pavilion, explained the shift from siloed orgs to a “first team” mindset: “Marketing, Sales, CS, Product… If you’re not aligned around the same mission, you’ll never scale sustainably.” If you're chasing alignment after the strategy’s been set, you’re too late. You can digest the full the episode here: 💻 Youtube: https://lnkd.in/dPTBKp-7 🎧 Spotify: https://lnkd.in/dHsaCAS3
Explore top content on LinkedIn
Find curated posts and insights for relevant topics all in one place.
View top content