Ritu Narayan

🎙️ From Square to Mercury: How Rohini Pandhi became one of fintech’s top product leaders—and how velocity of learning at high slope companies shaped everything. Rohini dropped so many gems in our first episode of First Builders: 💎 Generalist → Specialist: In her early career, she was a generalist and tried everything. This led her to critical discoveries. She specialized in product and fintech when the “time was right” 💎 Follow the Engineers and Designers: Square was a high slope environment for Rohini, packed with talent density and learnings. She finds high slope environments by studying where smart engineers and designers are going. 💎 Fake News about PMs: PMs don’t just “move fast and break things.” Her team runs 30-50 customer interviews per quarter, providing rigor behind every decision. 💎 It’s Usually Too Early to Hire a PM: A top question she gets from founders is whether they should hire a PM. She usually says: “it’s too early.” 💎 Hiring a World Class Team is Like Tennis: When finding a tennis partner, you want someone a little better than you who can challenge you to improve your game. Give us a listen and leave a review on your favorite podcast location (see comments for links)! #FirstBuilders #StartupPodcast #ProductLeadership #TechCareers #Leadership

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Lessons from the Pitch: Standing Out in a Sea of Startups In San Francisco, every day brings another pitch event, mixer, or founder gathering. The competition is fierce, but the learning is exponential. The best founders aren’t just pitching—they’re storytelling, connecting, and adapting in real time. My advice: Focus on clarity, authenticity, and the unique value you bring. Investors see thousands of decks; make yours unforgettable. #Pitching #StartupAdvice #Founders #SFStartups

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Talking to users and thoughtfully integrating their needs and wants was woven through everything we did at IDEO—threaded through every prototype and product decision. Reading my colleagues Joanne and Leo's latest work brought that to mind. They describe a future where research runs continuously, with AI agents recruiting participants and instantly surfacing insights. Synthetic personas, carefully trained on consumer signals, mirror human behavior closely enough to extend live studies and compress timelines from weeks to hours. Today user research mostly runs in fits and starts, prohibitively expensive and locked away in dedicated project cycles when it could be a constant companion, seamlessly integrated into the product development process. Joanne and Leo lay out the full vision here: https://lnkd.in/gEUBSG_J

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In the San Francisco Bay Area, founders are relentless about growing and scaling their companies. They spot opportunity, scale through uncertainty, and create companies that redefine industries. Recently, we gathered a group of founders and tech leaders to discuss the intersection of company growth and long-term personal success. Eric S. Yuan, Founder and CEO of Zoom Communications, shared the inspiring story behind his company’s growth and eventual IPO. Eric reiterated that the founders who create the most impact don’t just plan for an exit – they prepare for what comes after. Too often, personal wealth planning lags company growth, and that gap can become costly at the most pivotal moments. The rest of the evening was focused on closing that gap. Our colleagues in Goldman Sachs Investment Banking, Pawan Tewari and Nick Giovanni, shared a candid outlook for M&A and IPOs in this environment, along with important steps founders should take to prepare for a strategic exit. We ended with a conversation around the key considerations for maximizing founders’ personal outcomes. Pre-transaction planning isn’t defensive - it’s opportunistic. Your company’s exit strategy and your family’s long-term planning work should not be done in isolation. When investment banking and private wealth work in sync, founders can cohesively optimize outcomes on all sides of the equation. To learn more about the practical “do’s and don'ts” for founders, we are happy to share our ‘Goldman guide’ for navigating wealth planning, business exists, and IPOs: https://lnkd.in/ewhEGjV3. Thank you, Eric, and to all the founders who joined us at The Battery in SF. On behalf of Goldman Sachs Private Wealth Management and Investment Banking, we look forward to the next conversation.

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Seattle VC panels are not exactly known for being spicy, which is why my AMA with Brooke and Rolanda at AI House last night was so refreshing. We got into the questions founders are too embarrassed to ask out loud. How do VCs actually decide behind closed doors? What counts as traction when you have zero revenue? Is enterprise SaaS dead? Do Seattle founders actually have a shot against the Bay Area? A few takeaways that stood out: ✅ Associates can't get to yes without a partner sponsor — but partners often can't reach deals without associate diligence. Arm them with the facts to fight for you internally. ✅ Expect 50-70 investor conversations before a term sheet. Send your deck a day early but assume nobody read it 😎 ✅ Enterprise SaaS isn't dead, but it's shifting from seat-based to usage and outcome-based pricing. Large orgs still need governed software. ✅ Traction isn't just revenue. How excited are your customers? Would they advocate for you? Paying pilots with automatic, KPI-specific conversion > free trials, every time. ✅ Learning slope > starting background. The strongest founders they've backed adapted fast — not started perfect. Brooke and Rolanda WILL take a second meeting even if you whiff the first one! ✅ Seattle has fantastic enterprise buyers and founders with sales relationships into them. But the equity-vs-cash culture gap is real, and hiring against big tech is still hard. What made it different was how candid Brooke and Rolanda were about what actually happens after your pitch ends, aka the internal deal dynamics most founders never see. Shoutout to the room full of 100+ early-stage founders who went against the Seattle grain and asked hard questions live to the VCs. That energy is what makes AI House work. Huge thanks to Brooke B. (FUSE) and Rolanda Fu (Madrona) for keeping it real! More AMAs like this coming. Tag a founder who we should invite for the next one! #AIHouse (photo credit to Jonathan G. Blanco 🛠)

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Building a startup is hard. It is especially hard in a country like Nigeria, where the ecosystem is yet to mature, and there are still many challenges to navigate. It is confusing, lonely, and full of uncertain decisions. Founders, especially early-stage founders, need as much support as they can get. Not “inspire to perspire” posts, but practical support on hiring, operations, funding, customer research, and navigating the regulatory landscape. Too many founders are surrounded by noise, surface-level advice, and generic content that does not reflect their current realities. What they need is a community that understands exactly what they are going through and can offer context that is immediately useful. Sierra Collective exists to be that community. A space where founders learn from one another’s live experiences and shorten the painful trial and error that usually defines the early stages of building. At Sierra, we believe that the most valuable support comes from those who are active in the trenches, navigating the same obstacles. If you are an early-stage founder, you should join the Sierra Collective. You do not have to figure everything out alone. As the African proverb says, “If you want to go fast, go alone. If you want to go far, go together.” Join Sierra: https://lnkd.in/d-Nzmtkq

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In an ecosystem flooded with service-first startups chasing scale through funding, Urban Company stands out by doing the hard (and right) thing—building a real business. Their recent shift from being a pure-play service marketplace to developing tangible, monetizable products is a playbook more entrepreneurs should study. Too many service startups stop at aggregation—thinking scale alone will drive defensibility. Urban Company went a step further: ✅ Leveraging deep consumer insights ✅ Creating integrated solutions ✅ Building new revenue lines rooted in real-world usage This is what scaling with purpose looks like. Instead of chasing round after round of capital to keep the engine running, they’re creating sustainable value by aligning product innovation with the trust and access they’ve already earned through services. For founders building in services: 💡 Don’t just deliver the service. Understand the gaps around it. Own the value chain. Monetize where others overlook. Urban Company is showing what it means to evolve with intent. A solid reminder that great businesses aren’t built on burn—they’re built on depth. #Entrepreneurship #Startups #Innovation #BusinessStrategy #ServiceBusiness https://lnkd.in/dzNHtpBS

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🔥 𝗙𝗶𝗿𝗲𝘀𝗶𝗱𝗲 𝗖𝗵𝗮𝘁 𝗼𝗻 “𝗕𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝘄𝗶𝘁𝗵 𝗔𝗜 𝗔𝗴𝗲𝗻𝘁𝘀” Had an incredible evening hosting a fireside chat with Matt Kraning (𝗙𝗼𝘂𝗻𝗱𝗲𝗿 & 𝗖𝗧𝗢 𝗼𝗳 𝗘𝘅𝗽𝗮𝗻𝘀𝗲, 𝗲𝘅 𝗖𝗧𝗢 𝗣𝗮𝗹𝗼 𝗔𝗹𝘁𝗼 𝗡𝗲𝘁𝘄𝗼𝗿𝗸𝘀) and a group of technology and product leaders from some of the world’s biggest 𝗰𝗼𝗻𝘀𝘂𝗺𝗲𝗿 𝗯𝗿𝗮𝗻𝗱𝘀, 𝗵𝗲𝗮𝗹𝘁𝗵𝗰𝗮𝗿𝗲 𝗰𝗼𝗺𝗽𝗮𝗻𝗶𝗲𝘀, 𝗮𝗻𝗱 𝗳𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝗶𝗻𝘀𝘁𝗶𝘁𝘂𝘁𝗶𝗼𝗻𝘀 in the Bay Area. We discussed one of the most urgent questions facing every product and engineering organization today: building 𝗔𝗜 𝗮𝗴𝗲𝗻𝘁𝘀 𝗳𝗼𝗿 𝘆𝗼𝘂𝗿 𝘂𝘀𝗲𝗿𝘀, and 𝗹𝗲𝘃𝗲𝗿𝗮𝗴𝗶𝗻𝗴 𝗔𝗜 𝗮𝗴𝗲𝗻𝘁𝘀 𝘁𝗼 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺 𝗵𝗼𝘄 𝘆𝗼𝘂𝗿 𝘁𝗲𝗮𝗺𝘀 𝗼𝗽𝗲𝗿𝗮𝘁𝗲, 𝘀𝗵𝗶𝗽, 𝗮𝗻𝗱 𝘀𝗰𝗮𝗹𝗲. 𝗔𝘁 𝘁𝗵𝗶𝘀 𝗽𝗼𝗶𝗻𝘁, 𝘁𝗵𝗲𝗿𝗲 𝗶𝘀 𝗻𝗼 𝗽𝗹𝗮𝘆𝗯𝗼𝗼𝗸. The companies that win won’t be the ones waiting for others to define it - they’ll be the ones learning, experimenting, evolving, and writing it themselves. Because the reality is: Your competition is already re-architecting their business around AI agents - driving higher efficiency, faster iteration, and reinvesting those gains to build better products. The next era of product leadership isn’t about adopting AI. It’s about adopting an 𝗔𝗜-𝗮𝗴𝗲𝗻𝘁 𝗺𝗶𝗻𝗱𝘀𝗲𝘁. Grateful to everyone who joined and contributed such sharp perspectives and open conversations. Deepak Kumar P Vache Moroyan DB Banerjee

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What a joy to speak with this brilliant cohort of innovators in the The Global Energy Alliance for People and Planet (GEAPP) ENTICE (Energy Transitions Innovation Challenge) 2.0 program and taking on their sharp questions at the investor bootcamp. 80% of global GHG emission reduction goals for 2050 can be met through energy system decarbonization, efficiency and electrification. This represents a US $100 trillion opportunity according to the IEA.     A stronger, more stable grid is at the heart of building a #resilient #energy future. This year’s program challenges innovators to tackle:  1) Behind-the-meter digital twins: #AI tools to analyse consumption and create appliance-level insights  2) Industrial flexibility at scale: AI solutions using smart meter data to identify flexible assets and operational inefficiencies    Kudos to the entrepreneurs and the GEAPP team for curating and executing such a thoughtful program.     Looking forward to seeing how these #innovations scale #impact.  Synapses Dalberg Media Vaishali (Vish) Mishra Anukul Tripathi (He/Him) Jayant Sinha Saurabh Kumar

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