Pat Sullivan

I enjoyed this conversation with Paul Fipps, president of global customer operations at ServiceNow, and my colleague Richelle Deveau.    Paul goes into how ServiceNow is using AI to boost growth, not just productivity – and that includes use cases that strengthen the company’s customer centricity.     I liked the example of an early-in-career team member showing executives how he uses gen AI to build a full customer brief – context, trends, and suggested next actions – in minutes.    👉 Read or watch the full discussion here: https://lnkd.in/eAaRMxST   👉 And you can find our full series of C-Suite Growth Talks here: https://lnkd.in/ef6feZ3h   #CustomerExperience #AI #AgenticAI #Growth #McKinseyGMS 

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The cost of inaction is rising. As Jay Finnane explains, chemical companies delaying SAP S/4HANA® adoption risk compliance setbacks and missed growth opportunities. How can energy companies avoid this pitfall?  

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To accelerate this shift toward limitless digital labor capacity, #Salesforce today introduced three major pricing innovations explicitly designed to unlock #AI adoption at scale, empower organizations to expand their digital workforces, and deliver strategic investment flexibility enterprise-wide: 1. New Flex Credits to scale #Agentforce across every workflow  2. New Flex Agreement to shift investment as priorities change 3. New Agentforce user licenses, and add-ons with included Agentforce usage #CRM #Data #DigitalLabor #Agents #Cloud https://lnkd.in/gntAH799

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Learn how the AI capabilities in Oracle Fusion HCM can help your business optimize the employee experience and global payroll: https://lnkd.in/eKAJxQWX

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Well, the news keeps coming... This week, #IBMConsulting announced its intent to acquire Cognitus, a leading SAP S/4HANA services provider with deep expertise in regulated industries like Aerospace and Defense and Energy and Utilities. As SAP continues to be the digital backbone for enterprise transformation, clients want more than just implementation, they want industry-specific solutions powered by AI and backed by proven assets. That’s exactly what Cognitus delivers. I'm genuinely excited to get to work with them to address client challenges. This acquisition strengthens IBM’s SAP transformation portfolio, deepens our regulated industry capabilities, and accelerates our asset-led consulting strategy through IBM Consulting Advantage - bringing scalable, repeatable value to clients across sectors. #IBMConsulting #SAP #AI #Cognitus Read the full release: https://lnkd.in/ebHKXe6h

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At Knowledge 2025, Cloud Wars analyst Tom Smith sat down with Nalina Athyantha, SVP, Enterprise & Field Marketing ServiceNow, and Kate Mackie, Global Marketing Lead, Partner at the EY organization, to discuss how #B2B companies are rethinking the integration of #brand and demand. They talked about power of simple, consistent messaging to keep brands top of mind for buyers and the role of trust, heritage, and emotional connection in building lasting client relationships. #AI https://lnkd.in/dgWHxpmk

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