Training & Development

Louder for the people at the back 🎤 Many organisations today seem to have shifted from being institutions that develop great talent to those that primarily seek ready-made talent. This trend overlooks the immense value of individuals who, despite lacking experience, possess a great attitude, commitment, and a team-oriented mindset. These qualities often outweigh the drawbacks of hiring experienced individuals with a fixed and toxic mindset. The best organisations attract talent with their best years ahead of them, focusing on potential rather than past achievements. Let’s be clear this is more about mindset and willingness to learn and unlearn as apposed to age. To realise the incredible potential return, organisations must commit to creating an environment where continuous development is possible. This requires a multi-faceted approach: 1. Robust Training Programmes: Employers should invest in comprehensive training programmes that equip employees with the necessary skills for their roles. This includes on-the-job training, mentorship programmes, online courses, and workshops. 2. Redefining Hiring Criteria: Organisations should revise their hiring criteria to focus more on candidates’ potential and willingness to learn rather than solely on prior experience or formal qualifications. Behavioural interviews, aptitude tests, and probationary periods can help assess a candidate's ability to learn and adapt. 3. Partnerships with Educational Institutions: Companies can collaborate with educational institutions to design curricula that align with industry needs. Apprenticeship programmes, internships, and cooperative education can bridge the gap between academic learning and practical job skills. 4. Lifelong Learning Culture: Encouraging a culture of lifelong learning within organisations is crucial. Employers should provide ongoing education opportunities and support for professional development. This includes continuous skills assessment and access to resources for upskilling and reskilling. 5. Inclusive Recruitment Practices: Employers should implement inclusive recruitment practices that remove biases and barriers. Blind recruitment, diversity quotas, and targeted outreach programmes can help ensure that diverse candidates are given a fair chance. By implementing these measures, organisations can develop a workforce that is adaptable, innovative, and resilient, ensuring sustainable success and growth.

Last week, I described four design patterns for AI agentic workflows that I believe will drive significant progress: Reflection, Tool use, Planning and Multi-agent collaboration. Instead of having an LLM generate its final output directly, an agentic workflow prompts the LLM multiple times, giving it opportunities to build step by step to higher-quality output. Here, I'd like to discuss Reflection. It's relatively quick to implement, and I've seen it lead to surprising performance gains. You may have had the experience of prompting ChatGPT/Claude/Gemini, receiving unsatisfactory output, delivering critical feedback to help the LLM improve its response, and then getting a better response. What if you automate the step of delivering critical feedback, so the model automatically criticizes its own output and improves its response? This is the crux of Reflection. Take the task of asking an LLM to write code. We can prompt it to generate the desired code directly to carry out some task X. Then, we can prompt it to reflect on its own output, perhaps as follows: Here’s code intended for task X: [previously generated code] Check the code carefully for correctness, style, and efficiency, and give constructive criticism for how to improve it. Sometimes this causes the LLM to spot problems and come up with constructive suggestions. Next, we can prompt the LLM with context including (i) the previously generated code and (ii) the constructive feedback, and ask it to use the feedback to rewrite the code. This can lead to a better response. Repeating the criticism/rewrite process might yield further improvements. This self-reflection process allows the LLM to spot gaps and improve its output on a variety of tasks including producing code, writing text, and answering questions. And we can go beyond self-reflection by giving the LLM tools that help evaluate its output; for example, running its code through a few unit tests to check whether it generates correct results on test cases or searching the web to double-check text output. Then it can reflect on any errors it found and come up with ideas for improvement. Further, we can implement Reflection using a multi-agent framework. I've found it convenient to create two agents, one prompted to generate good outputs and the other prompted to give constructive criticism of the first agent's output. The resulting discussion between the two agents leads to improved responses. Reflection is a relatively basic type of agentic workflow, but I've been delighted by how much it improved my applications’ results. If you’re interested in learning more about reflection, I recommend: - Self-Refine: Iterative Refinement with Self-Feedback, by Madaan et al. (2023) - Reflexion: Language Agents with Verbal Reinforcement Learning, by Shinn et al. (2023) - CRITIC: Large Language Models Can Self-Correct with Tool-Interactive Critiquing, by Gou et al. (2024) [Original text: https://lnkd.in/g4bTuWtU ]

Stuck in an endless loop of client changes? Lost track of what revision this constitutes? Yeah. Been there. Done that. The secret? It's not about saying no. It's about saying yes to the right things upfront. Every project that goes sideways starts the same way: Vague agreements. Fuzzy boundaries. Good intentions. Six weeks later you're bleeding money and everyone's frustrated. Here's my framework after 30 years of running two 8-figure businesses: The SOW is your salvation. Not some boilerplate template. A real document that covers: • Exact deliverables (not "design work" but "3 homepage concepts, 2 rounds of revisions") • Hours of operation ("We respond M-F, 9-5 PST. Weekend requests get Monday responses") • Revision rounds spelled out ("Round 1 includes up to 5 changes. Round 2 includes 3.") • Feedback cycles defined ("48-hour turnaround for client feedback or the project may be delayed or additional fees may be incurred") But here's what most people miss— Don't work on client notes immediately. Client sends 37 pieces of feedback at 11pm Friday? Producer sends conflicting notes from the CEO? Marketing wants one thing, sales wants another? Stop. Collect everything first. Resolve the conflicts. Get on the phone and discuss it with your client to get alignment. Separate the "have to haves" from the "nice to haves". Then present unified changes. "Based on all feedback received, here are the 8 changes we'll implement. This constitutes revision round 2 of 3." Watch how fast the random requests stop. No extra work that goes unappreciated. No more feelings of being taken advantage of. Communicate before the crisis, prevents the crisis from happening. "Just so you know, we're entering round 2. You have one more included. After that, it's $X per additional round." No surprises. No awkward money conversations. No resentment. Scope creep isn't a them problem. It's a you problem. And that's good news, because that means you are in control. They're not trying to take advantage. They just don't know where the boundaries are because you never drew them. Draw the lines early. Communicate them clearly. Everyone wins. What's your most painful scope creep story? What boundary would've prevented it? Small Business Builders #projectmanagement #clientmanagement #businessgrowth

🏃♀️ Imagine a study on marathon performance that doesn't mention some runners are carrying 50-pound backpacks. That's the 2025 Women in the Workplace report from Mckinsey and LeanIn 60 pages on why women "want promotions less." Zero mentions of childcare, eldercare, or the invisible second shift. Their own data shows women and men are equally committed to their careers, over 90% on every measure. Young women under 30 has even more ambitious than young men. Latinas are the most ambitious group in the entire study. 🤔 So where does this "ambition gap" come from? Buried on page 10, in a small box, they note that women who decline promotion cite "personal obligations" at nearly double the rate of men. Then they move on. No follow-up. No analysis. No asking the obvious question: What are these "personal obligations"? 💔 I'll tell you what they are. 👉 They're the 2am feeding before your 8am presentation. 👉 The school pickup that can't be rescheduled. 👉 The elderly parent who needs a doctor's appointment during your board meeting. 👉 The mental load of remembering everyone's everything while being told you "lack ambition." The report measured ambition without measuring the invisible infrastructure women are running at home. 👉 Here's what the report should have asked: ⁉️ Do women with equal childcare support want promotions at the same rate as men? ⁉️ Do women with flexible work arrangements show the same career drive? ⁉️ Does the "ambition gap" exist in countries with subsidized childcare? (Spoiler: Research says no, no, and no.) Instead, they concluded women are less ambitious and moved on to solutions that don't address the actual problem. This isn't just a missed opportunity. It's a misdirection! ❌ Because when you diagnose "ambition gap" instead of "care gap," you get solutions like "women need more confidence" instead of "workplaces need to stop penalizing caregiving." You get women blamed for systemic failures. 📊 Here's what an honest report would say: ✅ Women aren't less ambitious. They're doing two jobs while being evaluated as if they're doing one. ✅ The workplace wasn't designed for people with caregiving responsibilities. It was designed for people with wives. ✅ Until we redesign the system, we'll keep "discovering" that women don't want what men want, when really, women just can't afford what men take for granted. That's exactly why we built "From Hidden Talent to Visible Leader", because the women I work with aren't lacking ambition. They're lacking a system that sees their full contribution. Next cohort starts end of Jan 2026. 👉 Join the waitlist: https://lnkd.in/gx7CpGGR 👊 Because women don't have an ambition problem. The workplace has a measurement problem, and it starts with reports that count everything except what actually matters.

Over the course of my career, I’ve learned to be okay with getting things wrong.       Not because it feels good (it doesn’t), but because every mistake creates an opportunity to learn and grow. And because it means someone trusted me enough to tell me when I missed the mark. That kind of honesty feels increasingly rare—especially in a world where AI is telling people exactly what they want to hear and where people increasingly gravitate toward information that confirms their beliefs.      That’s why I think one of the most valuable skills you can cultivate is this: Find people who will give you tough feedback.      Across my time at Microsoft, the Gates Foundation, and Pivotal, the moments that shaped me the most weren’t the wins. They were the times when someone I trusted pulled me aside and gave me feedback I needed to hear. These conversations helped me see what I’d missed and rethink how I was showing up, which made me a better leader. But they only happened because the people around me knew they could be honest, and in fact, I expected them to be. You can’t grow—or help your teams grow—if you act like you’re the only one with all the answers.      I’ve seen this in every place I’ve worked. The leaders who made the biggest impact weren’t the ones who got it right all the time. They were the ones who created the conditions for honesty. Their teams felt free to surface new ideas, ask tough questions, and admit their mistakes. And those leaders were humble enough to hear feedback about themselves—and then take the steps to do things differently.       My advice on how to build this skill? Seek out colleagues and mentors you can trust to give you honest feedback. Ask for it often. Be vulnerable—not defensive—and take the opportunity to understand what you didn’t see before. It will transform the way you learn, lead, and build teams that thrive. #SkillsontheRise 

In 2008, Michael Phelps won Olympic GOLD - completely blind. The moment he dove in, his goggles filled with water. But he kept swimming. Most swimmers would’ve fallen apart. Phelps didn’t - because he had trained for chaos, hundreds of times. His coach, Bob Bowman, would break his goggles, remove clocks, exhaust him deliberately. Why? Because when you train under stress, performance becomes instinct. Psychologists call this stress inoculation. When you expose yourself to small, manageable stress: - Your amygdala (fear centre) becomes less reactive. - Your prefrontal cortex (logic centre) stays calmer under pressure. Phelps had rehearsed swimming blind so often that it felt normal. He knew the stroke count. He hit the wall without seeing it. And won GOLD by 0.01 seconds. The same science is why: - Navy SEALs tie their hands and practice underwater survival. - Astronauts simulate system failures in zero gravity. - Emergency responders train inside burning buildings. And you can build it too. Here’s how: ✅ Expose yourself to small discomforts. Take cold showers. Wake up 30 minutes earlier. Speak up in meetings. The goal is to build confidence that you can handle hard things. ✅ Use quick stress resets. Try cyclic sighing: Inhale deeply through your nose. Take a second small inhale. Exhale slowly through your mouth. Repeat 3-5 times to calm your system fast. ✅ Strengthen emotional endurance. Instead of avoiding difficult conversations, hard tasks, or feedback - lean into them. Facing small emotional challenges trains you for bigger ones later. ✅ Celebrate small victories. Every time you stay calm, adapt, or keep going under pressure - recognise it. These tiny wins are building your mental "muscle memory" for resilience. As a new parent, I know my son Krish will face his own "goggles-filled-with-water" moments someday. So the best I can do is model resilience myself. Because resilience isn’t gifted - it’s trained. And when you train your brain for chaos, you can survive anything. So I hope you do the same. If this made you pause, feel free to repost and share the thought. #healthandwellness #mentalhealth #stress

If you're learning SQL in 2025, this mindmap is your best friend. From beginners writing SELECT queries to advanced analysts optimizing joins and using window functions, this guide has it all: 1. 𝐒𝐐𝐋 𝐁𝐚𝐬𝐢𝐜𝐬 – SELECT, WHERE, ORDER BY, GROUP BY, and more. 2. 𝐅𝐢𝐥𝐭𝐞𝐫𝐢𝐧𝐠, 𝐒𝐨𝐫𝐭𝐢𝐧𝐠 & 𝐀𝐠𝐠𝐫𝐞𝐠𝐚𝐭𝐢𝐨𝐧s – Learn to slice data with conditions, BETWEEN, IN, and logical operators. 3. 𝐉𝐨𝐢𝐧𝐬 – Understand how to combine data from multiple tables with INNER, LEFT, RIGHT, and FULL OUTER joins. 4. 𝐖𝐢𝐧𝐝𝐨𝐰 𝐅𝐮𝐧𝐜𝐭𝐢𝐨ns – Use RANK(), LEAD(), LAG(), and ROW_NUMBER() for advanced analytics. 5. 𝐃𝐚𝐭𝐞 𝐅𝐮𝐧𝐜𝐭𝐢𝐨𝐧s – Work with time-based data using DATE_TRUNC(), EXTRACT(), NOW() etc. 6. 𝐀𝐝𝐯𝐚𝐧𝐜𝐞𝐝 𝐀𝐧𝐚𝐥𝐲𝐭𝐢𝐜𝐬 – Perform statistical analysis and integrate with ML tools like BigQuery ML and Snowflake ML. 7. 𝐂𝐓𝐄𝐬, 𝐓𝐞𝐦𝐩 𝐓𝐚𝐛𝐥𝐞𝐬 & 𝐒𝐮𝐛𝐪𝐮𝐞𝐫𝐢𝐞s – Reuse logic with WITH clauses, recursive queries, and subqueries. 8. 𝐏𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞 𝐎𝐩𝐭𝐢𝐦𝐢𝐳𝐚𝐭𝐢𝐨n – Learn indexing, query planning, and writing efficient queries for dashboards. 𝐎𝐩𝐭𝐢𝐦𝐢𝐳𝐚𝐭𝐢𝐨𝐧 𝐓𝐢𝐩𝐬: - Use indexes on columns you frequently filter or join - Avoid SELECT * and only fetch the necessary columns - Use EXPLAIN or ANALYZE to understand query execution plans - Limit joins and subqueries when possible for better performance - Rewrite complex logic using CTEs or temp tables to improve readability 𝐇𝐨𝐰 𝐭𝐨 𝐋𝐞𝐚𝐫𝐧 𝐒𝐐𝐋 𝐄𝐟𝐟𝐞𝐜𝐭𝐢𝐯𝐞𝐥𝐲: – Practice simple SELECT, WHERE, and GROUP BY queries – Use sample datasets to understand INNER, LEFT, and FULL joins – Try window functions, date functions, and subqueries – Build dashboards or solve business problems using real-world data – Participate in SQL competitions or daily practice series Whether you're prepping for interviews, optimizing dashboards, or building data pipelines, this mindmap is your go-to reference. ♻️ Save it for later or share it with someone who might find it helpful! 𝐏.𝐒. I share job search tips and insights on data analytics & data science in my free newsletter. Join 15,000+ readers here → https://lnkd.in/dUfe4Ac6

Most people are taught how to be high performers. But too few are taught how to perform in a team. And that’s a problem, because in most roles, you’re not an individual contributor. You’re part of a larger entity, working with others to build something. Yet, I see founders spend hours refining their product or systems,  But don't devote time to team development. At HomeServe, I approached team performance with purpose,  And it was one of the best decisions I made. Here are 7 tools I’ve used (and still use) to build high-performing teams,  Based on real lessons from building a £4.1bn business: 1️⃣ Start With Why (Simon Sinek) ↳ Before you focus on what or how...get clear on why. WHAT – The product you sell or the service you provide HOW – What makes you different WHY – Your deeper purpose or belief Every great team needs a reason to get out of bed in the morning. 2️⃣ The 70-20-10 Rule (McCall, Lombardo & Eichinger) ↳ How people actually learn on the job: 70% from challenging experiences 20% from coaching and mentoring 10% from formal training Most teams over-invest in training, and under-invest in real development. I'm amazed at how few founders or CEOs have a coach or mentor. 3️⃣ The Trust Triangle (Frances Frei, Harvard) ↳ Trust isn’t built with perks. It’s earned in three ways: Authenticity – Are you real? Logic – Do your decisions make sense? Empathy – Do you care? Without trust, you can’t build speed or loyalty. 4️⃣ The 5 Stages of Team Development (Tuckman Model) 1. Forming – Team gets together 2. Storming – Conflicts surface 3. Norming – Ground rules form 4. Performing – Results roll in 5. Adjourning – Project ends or evolves Don't panic during ‘storming’. It’s necessary friction. 5️⃣ The Johari Window (Luft & Ingham) ↳ Self-awareness is a team sport. Open – You know, they know Hidden – You know, they don’t Blind Spot – They know, you don’t Unknown – No one knows (yet) This helps surface feedback, build confidence, and avoid surprises. 6️⃣ The Energy/Impact Matrix (Inspired by McKinsey) ↳ Map every team member’s impact vs. energy. Use it to: Make smart hiring/firing decisions Spot burnout early Retain high performers High-performing teams don’t tolerate drift. 7️⃣ The RAPID Decision-Making Model (Bain & Company) ↳ High-performing teams make fast, clear decisions. Recommend – Suggest the course of action Agree – Those who must sign off Perform – Executes the decision Input – Provides relevant facts or opinions Decide – Final decision-maker This clears up delays, dropped balls, and blame. Building a great team is about building an environment where talent can actually thrive. I go deeper into team-building in my new book. Order it today: https://lnkd.in/eRYDKXdT ♻️ Repost if you believe team performance should be built, not assumed. And for more on how I scaled teams to build a £4.1bn business, Follow me Richard Harpin.

Thousands of studies. Dozens of leading psychology researchers. Decades of experiments on why some people keep going when others quit… and I’ve boiled it down to the 7 biggest takeaways: 1. Action before motivation. Peter Gollwitzer’s work on implementation intentions shows that taking even the smallest step kickstarts a psychological commitment loop. Action fuels motivation more reliably than waiting to “feel ready.” 2. Make your goals specific. Locke & Latham’s Goal Setting Theory (over 1,000 studies) found that specific, challenging goals (“Run 3 times this week”) consistently lead to higher performance than vague ones (“Get fitter”). 3. Progress fuels persistence. According to the goal‐gradient hypothesis, motivation increases as we get closer to a goal. Studies in both animals and people show that small wins, like filling in progress bars or checking off steps, supercharge persistence. 4. Meaning beats willpower. Roy Baumeister found that willpower is finite, but Victor Frankl’s work on meaning and Kashdan & McKnight’s research on purpose show that a deep “why” sustains effort far beyond raw self-control. 5. Shape your environment. Wendy Wood’s research on habits shows that high self-control people don’t rely on willpower alone; they design their surroundings so the desired action is easy and temptations are out of reach. 6. Use social accountability. Harkins & Szymanski demonstrated the audience effect: people persist longer when others can see or expect their effort. More recently, Gollwitzer & Sheeran’s meta-analysis found that public commitments increase follow-through rates significantly. 7. Expect setbacks. Motivation oscillates; it’s not a flat line. Dörnyei’s process-oriented model outlines how motivation ebbs, flows, and needs recalibration. That shifting energy gives you data. And through it all, there’s one big takeaway: Stop waiting for motivation. Take action. Which one is most relevant for you?

If your one-on-ones are primarily status updates, you're missing a massive opportunity to build trust, develop talent, and drive real results. After working with countless leadership teams across industries, I've found that the most effective managers approach 1:1s with a fundamentally different mindset... They see these meetings as investments in people, not project tracking sessions. Great 1:1s focus on these three elements: 1. Support: Create space for authentic conversations about challenges, both professional and personal. When people feel safe discussing real obstacles, you can actually help remove them. Questions to try: "What's currently making your job harder than it needs to be?" "Where could you use more support from me?" 2. Growth: Use 1:1s to understand aspirations and build development paths. People who see a future with your team invest more deeply in the present. Questions to explore: "What skills would you like to develop in the next six months?" "What parts of your role energize you most?" 3. Alignment: Help team members connect their daily work to larger purpose and meaning. People work harder when they understand the "why" behind tasks. Questions that create alignment: "How clear is the connection between your work and our team's priorities?" "What part of our mission resonates most with you personally?" By focusing less on immediate work outputs and more on the human doing the work, you'll actually see better performance, retention, and results. Check out my newsletter for more insights here: https://lnkd.in/ei_uQjju #executiverecruiter #eliterecruiter #jobmarket2025 #profoliosai #resume #jobstrategy #leadershipdevelopment #teammanagement