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I've led teams as CTO and Lead Engineer to drive innovation, optimized operations, and…
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My journey with zGlue ChipBuilder
My journey with zGlue ChipBuilder
I joined zGlue in a few years ago. I saw the great vision of company founders to help to build custom hardware chip as…
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James Wong shared thisPerfecting Human-AI Interaction at Clinical ScaleJames Wong shared thisWe stopped optimizing for academic benchmarks. We started optimizing for what actually happens in the real world when an AI agent calls a real patient. The result: 115 million+ live interactions later, we wrote down everything we learned. "Perfecting Human-AI Interaction at Clinical Scale" is now on arXiv → https://lnkd.in/gWH9j2-F Here's the uncomfortable truth about healthcare AI: Benchmarks test clean questions on clean text. Real patient calls have background noise, slurred speech, mid-call language switching, indirect answers, emotional distress, and downstream actions that actually matter -- did the appointment get booked? Was the medication confirmed correctly? Should this patient be escalated right now? We built a system that learns from these messy, information-rich signals. Not from curated datasets. What Polaris looks like at scale: • 99.9% clinical safety across 10M+ real patient calls • 8.95/10 patient satisfaction -- patients know they're talking to AI • 400ms TTFT -- matching frontier empathy scores on HEART while being the only model in that tier built for real-time voice • Contextual ASR that halves clinical transcription errors • 30+ specialist models catching each other's misses • Multilingual safety across English, Spanish, Arabic -- including mid-call language switching The biggest insight? Many "AI reasoning failures" in healthcare are actually hearing failures. Fix the input -- contextual ASR, targeted clarification, ambient noise isolation -- and downstream reasoning improves dramatically. Our single-word correction alone dropped short-utterance errors from 2.4% to 0.2%. The second biggest insight? How you say something matters as much as what you say. A patient who feels rushed won't disclose symptoms. A patient who feels heard will stay on the line longer -- and that extra time saves lives. We treat tone, pacing, and empathy as safety variables, not UX features. Across real enterprise deployments, we've seen the AI agent scale to millions of patient conversations, double primary care practice coverage, and handle the majority of phone-scheduled appointments -- while maintaining satisfaction scores around 9/10 and patient refusal rates under 3%. I started my career optimizing models on curated datasets in research labs. The most important thing I've learned building Hippocratic AI: the patient on the other end of the phone doesn't care about your score. They care that you heard them correctly. That you didn't rush them. That someone -- or something -- showed up when no one else could. This paper is the collective work of several researchers, engineers, and clinicians at Hippocratic AI, validated by 7,000+ licensed US clinicians. Deeply grateful to every one of them. Paper: https://lnkd.in/gWH9j2-F #HealthcareAI #VoiceAI #PatientSafety #ClinicalAI #HippocraticAI #Polaris
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James Wong shared thisHippocratic AI has been named one of Forbes America's Best Startup Employers 2026.James Wong shared this🎉 We're thrilled to announce that Hippocratic AI has been named one of Forbes America's Best Startup Employers 2026! At Hippocratic AI, we're on a mission to bring healthcare abundance to every person in the world through our generative AI Agents for healthcare. This award is a testament to our team behind that mission. As our CEO and Co-founder Munjal Shah shared: "We have world-class team members who can go anywhere they want. What motivates people to come here is the grandeur of what we're doing: providing clinical abundance. For all of human history, we have lived in a world of scarcity, but for the first time, we get to think in an abundance paradigm, and everyone here feels they're part of something that is truly changing the world. This award is a testament to them and the commitment they make every single day." We're honored and so proud of the team! Read our company highlight here: https://lnkd.in/gm8HZGbK
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James Wong reposted thisJames Wong reposted thisMunjal Shah joined the MAHA Summit in Washington, D.C. as a featured panelist contributing to important conversations happening today around healthcare and AI. The summit convened top policymakers, health tech leaders, and innovators across biotech, AI, and healthcare. At Hippocratic AI, our mission is centered around improving patient outcomes and accelerating access to safe, scalable generative AI care. Munjal’s keynote discussed how generative AI is transforming healthcare delivery and being used as a tool to support the reduction of chronic disease. Key themes addressed at the summit include: 🔹 Leveraging AI to Extend Care and Improve Patient Access: Support the reduction of chronic diseases such as obesity, heart disease, and cancer. 🔹 Alleviating Workforce Shortages: Using AI to expand access and alleviate workforce shortages, especially in underserved communities. 🔹 Supporting Both Innovation and Accountability: Advocating for a safety‑focused framework to ensure AI agents deliver clinically tested, efficacious solutions We’re grateful to be part of the national dialogue shaping the future of healthcare and for the opportunity to drive forward a vision of healthcare abundance for all.
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James Wong shared thisHippocratic AI has raised $126 million in Series C funding @ $3.5 billion valuation. #HippocraticAI #HealthcareAbundance #GenerativeAI #DoNoHarm #PatientsFirst #healthcare #llm #genai #ml #aiJames Wong shared this💥 Update: Hippocratic AI Series C Announcement💥 Hippocratic AI has raised $126 million in Series C funding at a $3.5 billion valuation, bringing our total funding to $404 million, in order to scale safe generative AI Agents across healthcare. This round was led by Avenir with participation from new investor CapitalG (Google’s growth fund), and continued support from General Catalyst, Andreessen Horowitz, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children's, WellSpan Health, John Doerr, Rick Klausner, and many others. In just 15 months since commercialization, we’ve: 🟢 Partnered with over 50 leading healthcare organizations in 6 countries across provider, payor, and pharma 🟢 Surpassed 115 million clinical patient interactions with no safety issues 🟢 Co-designed over 1000 use cases with clinicians As Munjal Shah, our Co-founder and CEO, said: “Every call our agents make is a patient whose life we have helped to make healthier. This capital allows us to touch more lives, while staying true to our values of Do No Harm and Patients First.” This funding will fuel: 🟢 Global expansion 🟢 M&A and capability growth 🟢 Continued product development of our Polaris Safety Constellation 🟢 New pathways of healthcare abundance To our investors, partners, customers, and team thank you for your belief in our mission of healthcare abundance and putting patients first!! Join us as we accelerate our vision to bring healthcare abundance. Read more here: https://lnkd.in/ghCUR66P #HippocraticAI #HealthcareAbundance #GenerativeAI #DoNoHarm #PatientsFirst
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James Wong shared thisNVIDIA Contributes NVIDIA GB200 NVL72 Designs to Open Compute Project | NVIDIA Technical BlogNVIDIA Contributes NVIDIA GB200 NVL72 Designs to Open Compute Project | NVIDIA Technical Blog
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James Wong shared thisBanishing LLM Hallucinations Requires Rethinking Generalization https://lnkd.in/gZy_9wG3 #lamini #llm #lms #ml #machinelearning #gpt #chatgpt #ai #ragLamini-Memory-Tuning/research-paper.pdf at main · lamini-ai/Lamini-Memory-TuningLamini-Memory-Tuning/research-paper.pdf at main · lamini-ai/Lamini-Memory-Tuning
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James Wong shared thisRegister for the upcoming FREE online Joint OCP & JEDEC Workshop - Standards for Chiplet Design with 3DIC Packaging #ocp #jedec #chiplet #3dic #chip #semiconductor #chipdesign https://lnkd.in/ggFqnKTz
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James Wong shared thisRegister for the upcoming two-part Joint OCP & JEDEC Workshop - Standards for Chiplet Design with 3DIC Packaging. This workshop will bring together chip designers, chiplet providers, EDA tool providers, packaging and test houses and foundry partners to discuss developing common data formats, tool interfaces and process flows for a revamped supply chain. The goal of the workshop is to identify standards that, if developed, can simplify chiplet/3DIC design from specification and tapeout to chip packaging. We envision that interoperable formats will streamline handoffs between design, verification, assembly and packaging tools. Standardized workflows will also facilitate collaboration across organizational boundaries. https://lnkd.in/g5yfunJ5 #ocp #jedec #3dic #chiplet #semicoductor #cdxml #jep30
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James Wong liked thisJames Wong liked thisDebajyoti (Debo) Datta on stage with Vinay Kumar at #deploy talking about what it takes to run Hippocratic AI mission critical stack on DigitalOcean Inference Stack - running high precision models at low latency with exceptional unit economics is key. Thank you Debo for being an amazing design partner to the DigitalOcean team!
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James Wong liked thisJames Wong liked this🎉 We're thrilled to announce that Hippocratic AI has been named one of Forbes America's Best Startup Employers 2026! At Hippocratic AI, we're on a mission to bring healthcare abundance to every person in the world through our generative AI Agents for healthcare. This award is a testament to our team behind that mission. As our CEO and Co-founder Munjal Shah shared: "We have world-class team members who can go anywhere they want. What motivates people to come here is the grandeur of what we're doing: providing clinical abundance. For all of human history, we have lived in a world of scarcity, but for the first time, we get to think in an abundance paradigm, and everyone here feels they're part of something that is truly changing the world. This award is a testament to them and the commitment they make every single day." We're honored and so proud of the team! Read our company highlight here: https://lnkd.in/gm8HZGbK
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James Wong liked thisJames Wong liked thisI had the chance to speak at the NeurIPS 2025 GenAI4Health workshop with a preview of our upcoming preprint (dropping this month 👀). My talk: “Perfecting Human-AI interaction at clinical scale — turning production signals into safer, more human conversations”. The core idea: If you want healthcare-grade voice agents, you can’t build them purely from clean datasets and tidy evals. You have to learn from the lived reality of clinical conversations—where the “hard problems” are rarely just model IQ. Perfecting Human-AI interaction at clinical scale means using real production signals—not just clean benchmarks—to uncover upstream input failures, shape interaction behaviors, and orchestrate redundant safety checks so make healthcare voice agents consistently safer, more trustworthy, and more human in the messiness of real care. Preprint coming soon — and I’m excited to share the details with the community. 🚀 #NeurIPS2025 #AIinHealthcare #VoiceAI #ClinicalAI #AIAlignment #HumanAIInteraction #Safety
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James Wong liked thisReally enjoyed chatting about AI and healthcare in DC with my old friends. The country's AI czar - David O. Sacks, Ed Baker of WHOOP, and Aashima Gupta of GoogleJames Wong liked thisMunjal Shah joined the MAHA Summit in Washington, D.C. as a featured panelist contributing to important conversations happening today around healthcare and AI. The summit convened top policymakers, health tech leaders, and innovators across biotech, AI, and healthcare. At Hippocratic AI, our mission is centered around improving patient outcomes and accelerating access to safe, scalable generative AI care. Munjal’s keynote discussed how generative AI is transforming healthcare delivery and being used as a tool to support the reduction of chronic disease. Key themes addressed at the summit include: 🔹 Leveraging AI to Extend Care and Improve Patient Access: Support the reduction of chronic diseases such as obesity, heart disease, and cancer. 🔹 Alleviating Workforce Shortages: Using AI to expand access and alleviate workforce shortages, especially in underserved communities. 🔹 Supporting Both Innovation and Accountability: Advocating for a safety‑focused framework to ensure AI agents deliver clinically tested, efficacious solutions We’re grateful to be part of the national dialogue shaping the future of healthcare and for the opportunity to drive forward a vision of healthcare abundance for all.
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Education
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Licenses & Certifications
Publications
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Business Analysis of Chiplet-Based Systems and Technology
OCP White Paper 2024
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Functional Simulation and Verification Workflow for Chiplet-based Systems
Chiplet Summit 2024
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Guide to Integration Workflows for Heterogeneous Chiplet Systems
OCP White Paper 2024
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Open Platform for Chiplet Development and Bring-up
Chiplet Summit 2024
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Chiplet Design and Verification Using An Open Standard Markup Language
DAC 2023
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Improving distributed control coordination using application semantics
7th Semi-Annual Technical Advisory Committee Meeting, NFS Engineering Research Center for Reconfigurable Machining Systems, Ann Arbor, Michigan
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Distributed Control System with a State Observer to Decrease Communication
Japan-USA Symposium on Flexible Automation, Ann Arbor, Michigan
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Robustness monitoring for PID control systems
Proceedings of the 24th Annual Conference of the IEEE Industrial Electronics Society, Aachen, Germany
Patents
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In-Memory Database
US
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Pattern Search
US 1
Honors & Awards
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CES 2020 Innovation Award Product: ChipBuilder
CES 2020
https://www.ces.tech/Innovation-Awards/Honorees/2020/Honorees/C/ChipBuilder.aspx
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Hewlett Packard Award for the top graduating Electrical Engineering and Computer Science student at the National University of Malaysia
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Malaysia Government Bachelor's Degree Full Scholarship
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National University of Malaysia Dean's Lists
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National University of Malaysia First Class Graduate
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Languages
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English
Native or bilingual proficiency
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Chinese
Native or bilingual proficiency
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Phyllian Kipchirchir
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