Airbnb’s Post

If you are thinking about “risking “ your property with Airbnb … don’t do it !! After almost 3 years or solid 5 star reviews an Airbnb guest caused a huge issue for us , Airbnb customer service did NOTHING to help, they then went as far as to block and delete our listings after the guest they booked in my property caused a huge problem . The platform had to be the worst and most unsafe for hosts roaming their own properties so these jokers can profit off your back and not step in to help . The other sites we list on provide far better guests , customer support is far better and you are protected .. Do not list and risk your property on Airbnb … 

Brian Chesky Traveler support is an absolute misnomer. My experience with VRBO threatened my health and safety. I left the property directly and used all of the documented channels. Despite hours invested in documentation and engagement I was told it's my problem. In fact, my post that could prevent others from the same misfortune was removed because I described the financial loss . Did you know that there is no opportunity repost again? Others will have to rely on the previous travelers, nearly exact complaints -which were clearly disregarded, My story is played out in many ways on your company's last LI post dated several years ago. PLEASE read and support your customers in fair resolution!

Dear All, I'm Ganesan from Coimbatore, and I booked a stay on your website http://www.airbnb.com on 26 Aug. The travel plan was 27 Aug for six adults. So I searched for 3BHK and found the property in "Address: 1st Cross Road D'costa layout Cooke town, Bengaluru, Karnataka 560084, India". Since the property looks nice, I decided to book instantly and paid Rs. ₹14,202.65 INR. Within a few minutes, the Host called and said that the 3BHK was unavailable and asked me to cancel the booking. So immediately, I called your customer care number and informed the issue. One of your staff Josh attended and said he would get back to me after speaking with the Host. But he didn't come back on the same day. Because of this issue, I am cancelled my trip and waiting for his help. On the 29th Aug, he sent a message stating that the reservation was cancelled, but the refund will not be processed entirely and will be paid only partially. Today Rs. 5000 was credited to my credit card account without my consent. Since there is no mistake on my end, why should I bear the loss? Booking detail as follows: Booking Confirmation code: HMTJ4SASYM I will appreciate it if I get my amount completely. Regards, S. Ganesan. B.A.LLB.

Airbnb is not giving aupport and no response with ignorance and no solutions about my payouts

Need help someone hacked my Airbnb customer service is not helping help help help

It's absurd what Airbnb is doing to me. On December 29th I received a group of 25 people, through Airbnb, to spend New Year's Eve at my Mansion in Florianópolis, Brazil. The total amount of the reservation was approximately 20 thousand dollars, and to this day I have not received a single cent from Airbnb. I've made dozens of complaints to support, I've even sent emails to directors. And so far they haven't paid me. This is a lack of respect for the hosts that are the basis for the functioning of Airbnb.

Horrible Customer Support. My reservation got cancelled and the solution of airbnb is to give me a mediocre coupon for a future reservation. I had to change all my plans and spend an entire day searching for places to stay in high season. At the end, the only solution was to extend my stay in my current accommodation and SPEND THE DOUBLE THAT I INITIALLY PLANNED. I expect airbnb to cover the difference of this extra money that I have to spend because this company doesn't even make sure that accommodations are fit to be inhabited. WORST CUSTOMER SERVICE EVER.

Best policies for customer churn