Am I the only person whose Tuesday morning looks like this: 7:42 AM: XXXX unread emails (actual # removed to save me the shame) 7:47 AM: LinkedIn DM from an untrained bot who tried to lean into UC Davis sports (UCD alum want to talk about cows and bikes, not sports). 8:03 AM: Three missed calls from numbers I don't recognize while I am trying to explain to a toddler that we can't wear the same Frozen dress 4 days in a row (we limit to 2 days). 8:28 AM: I am finally at my desk. Open by laptop and BAM. A retargeting ad for software I already said no to (like 4 months ago...). I am not alone, right? And yet, I am partly to blame. We've created a monster. And now we're all shocked when buyers don't want to play this game anymore. Heck, I don't want to play anymore. We surveyed over 400 software buyers. The numbers are brutal: 85% reported fatigue from cold calls 83% reported fatigue from marketing emails 82% reported fatigue from sales outreach emails 😬 Marketing emails exhaust buyers at nearly the same rate as cold calls. And it gets worse. 79% are fatigued by social sales outreach. 78% by digital ads. 76% by social media itself (I turned off all social in Aug 2024 besides LI and have zero regrets) We have optimized for volume and burned through buyer attention in the process. Every automation tool promises "10x your outreach." Every AI writing assistant cranks out "personalized" messages at scale. Every growth hack that treats humans like conversion rates. I did this. We did this. Collectively. All of us. Buyers aren't slightly annoyed. They're exhausted. They're tuning out. And they're not tuning back in. So what are we going to do? We are going back to basics. See our buyers as people. Meet them where they are. We built a business around it and have now leveraged our own data (the largest data set of corporate gifting in the world) to inform others how they can do this, and do it well. Connect with humans, not inboxes: https://bit.ly/4bmieFD
Great post Patricia DuChene. This hits a nerve! Buyers aren’t fatigued by channels… they’re fatigued by lazy outreach 🤷♂️ The problem is when every interaction feels automated, self serving and disconnected from the buyer’s reality. What’s interesting in this data is the signal that thoughtful, tangible experiences like gifting or direct mail cut through because they slow things down and make the interaction feel human again 🤙 The future of GTM isn’t more volume. It’s better moments!
The digital fatigue is real. This sounds exactly like my day except my toddler refuses to wear shoes anymore.
Yeah, not all of us. Optimizing for volume never seemed like a smart long game play... it was quite obvious buyers would eventually get it and take two steps to the left. Now they've done it and the typical response it... more volume. People should try gifting instead (and optimize for quality of relationships and value to buyers).
ANALOG MATTERS, perhaps now more than ever before. And as AI democratizes digital channels even further, manifestations of relationships and personalization in real life will continue to shine.
OMG can we please share our unread marketing emails folders?
Emails exhaust (take if from someone who spent years working to fix that!) Gifts excite
If you saved my number you would recognize the calls that you claim to not know…
Is that why you leave me on read huh!? 🤪 Good luck out there Pat!
2 day limit seems fair 🤣 And you did giveaway a bit of the inbox count with 4X's...now I'm just wondering if it's on the 9999 side or lower 🧐
Thanks for sharing the Sendoso report Patricia DuChene. The numbers that really stood out for me were gifting & direct mail delivered 59x pipeline ROI vs. ads, 15x revenue impact, and 13% larger deal sizes and a 29% faster deal close.